Exam 14: Managing Control Systems, Finances, and People

You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much it would cost to open a second office in response to increased demand.What will you create for your boss?

Planning and organizing are the keys to ____________.

Rework control focuses on the __________ stage of the systems process.

When ability is holding back performance, motivational techniques, such as giving praise, will help.

Although in most organizations, the __________ department is the only functional area that actually transforms the inputs into the outputs of goods and services that are sold to customers, all functional departments use the systems process.

Grant is running his usual weekly report in connection with this current project.Today, he notices that the numbers are very different from their normal range.Because variance in the numbers usually means there is some issue with cash flow, Grant takes the report to his supervisor for assistance.Grant's decision to involve his supervisor is an example of ______________.

You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much it will cost your company to conduct tax returns in the coming year.What will you create for your boss?

The Sarbanes-Oxley Act addresses corporate __________.

A manager's first obligation is to the organization's performance rather than to individual employees.

For standards to be complete, they must cover performance levels in all areas of quantity, quality, time, cost, and behavior.

Employees are less likely to resist the change of new controls in the workplace if they perceive the controls as fair.

Critical success factors in a retail store would include all of the following, except __________.

The preparation of a budget is what kind of control?

Which of the following is not a type of problem employee?

__________ is designed to anticipate and prevent possible problems.

Which of the following is a constant control method?

_________ is the process of monitoring progress and taking corrective action when needed to ensure that objectives are achieved.

Dianne, an employee at the local hospital, notices a "No Smoking" sign outside the building and around the exits.What primary level of control is being used?

An example of an occasional control is which of the following?

_____________ is/are a negative voluntary behavior of problem employees that violates significant organizational norms and threatens the well-being of the organization.