Exam 15: Operations, Quality, and Productivity

Productivity is calculated by __________.

Which facility layout is associated with made-to-stock and assemble-to-order levels of customer involvement and relatively inflexible repetitive process operations or continuous process operations?

Time-based competition refers to the use of _______ to increase the speed with which an organization goes from creativity to delivery.

The levels of customer involvement do not include __________.

What is meant by the phrase, "Quality is a virtue of design"?

The balanced scorecard is both a __________ and a(n) __________ method.

All of the following are part of facilities, except __________.

Pablo knows that the more often he places orders, the __________ the order cost, but if he orders less often but in larger quantities, his holding costs go __________.

Shay owns an insurance agency that employs ten agents.The agents do all of the work prospecting new clients, identifying their insurance needs, selling them the appropriate policies, and providing ongoing service after the policies are issued.In terms of intensity, the operations of Shay's agency would be categorized as __________.

Time-based competition refers to the use of strategies to increase the speed with which an organization goes from creativity to delivery.

Macy's and other similar retail stores use a _____ layout.

How are facility locations determined?

The function concerned with transforming resource inputs into product outputs is __________.

Micah manages a manufacturing facility that is almost entirely automated.His only employees monitor the operation of the machines and ensure they are properly maintained while the machines do the actual work.The operations of Micha's facility would be categorized as __________.

It is possible to increase production but decrease productivity.

Cyril is currently checking all of his inventory to make sure it meets standards.Cyril is engaged in __________.

All of the following are priority scheduling methods, except __________.

What is a balanced scorecard and how can it be used to measure organizational performance?

Classifying operations systems include tangibility of products, level of investment, task structure, and resources and technology management.

Wayne and Ichiro are discussing Ichiro's plans for his new baseball specialty sporting goods store.They are discussing how many product lines to feature in the store, how many products Ichiro should offer within each line, and the mixture of goods within each line.Wayne and Ichiro are discussing the __________ for the store.