Question 1

Which of the following is true of women regarding their personal finances?

Accepted Answer

A) Women are more likely to participate in employer-sponsored retirement plans. 
B) Women take more risk in their investments. 
C) Women save a smaller percentage of their income. 
D) Women are less goal-directed. 
A) Women are more likely to participate in employer-sponsored retirement plans. 
B) Women take more risk in their investments. 
C) Women save a smaller percentage of their income. 
D) Women are less goal-directed.

Question 2

All of the following are major activities of management by walking around (MBWA), except __________.

Accepted Answer

A) teaching 
B) doing 
C) listening 
D) facilitating 
A) teaching 
B) doing 
C) listening 
D) facilitating

Question 3

__________ measure performance levels in the areas of quantity, quality, time, cost, and behavior.

Accepted Answer

A) Objectives 
B) Metrics 
C) Guidelines 
D) Standards 
A) Objectives 
B) Metrics 
C) Guidelines 
D) Standards

Question 4

Concurrent control focuses on the __________ stage of the systems process.

Accepted Answer

A) inputs 
B) outputs 
C) transformation process 
D) customer/stakeholder satisfaction 
A) inputs 
B) outputs 
C) transformation process 
D) customer/stakeholder satisfaction

Question 5

Identify the attributes that cause problem employees and discuss why managers should try coaching and/or counseling before discipline.

Accepted Answer

There are four types of problem employee

Question 6

_____________ analyzes the organization's planning, organizing, leading, and controlling functions to look for improvements.

Accepted Answer

A) Management audit 
B) Strategic audit 
C) Accounting audit 
D) Functional audit 
A) Management audit 
B) Strategic audit 
C) Accounting audit 
D) Functional audit

Question 7

Which of the following is not a step in the control systems process?

Accepted Answer

A) Correct or reinforce 
B) Feedback 
C) Measure performance 
D) Set objectives and standards 
A) Correct or reinforce 
B) Feedback 
C) Measure performance 
D) Set objectives and standards

Question 8

All of the following are examples of standing plans, except __________.

Accepted Answer

A) procedures 
B) budgets 
C) rules 
D) policies 
A) procedures 
B) budgets 
C) rules 
D) policies

Question 9

An investment banker would look at the __________ to determine how much revenue and profit a prospective company had for any given time period.

Accepted Answer

A) cash flow statement 
B) balance sheet 
C) manager's prospectus 
D) income statement 
A) cash flow statement 
B) balance sheet 
C) manager's prospectus 
D) income statement

Question 10

What is the first step of progressive disciplinary action?

Accepted Answer

A) Termination 
B) Oral warning 
C) Written warning 
A) Termination 
B) Oral warning 
C) Written warning

Question 11

Which of the following is not part of the discipline model?

Accepted Answer

A) Give the discipline. 
B) Refer to past feedback. 
C) Reinforce the positive behavior. 
D) Summarize and state the follow-up. 
A) Give the discipline. 
B) Refer to past feedback. 
C) Reinforce the positive behavior. 
D) Summarize and state the follow-up.

Question 12

Governance structures identify the distribution of profits and dividends among shareholders.

Accepted Answer

A) True 
 B)False

Question 13

The revenue and expense budgets are often referred to as the __________.

Accepted Answer

A) financial statements 
B) financial controls 
C) operating budgets 
D) operations directives 
A) financial statements 
B) financial controls 
C) operating budgets 
D) operations directives

Question 14

A capital expenditures budget is a forecast of total operating spending for the year.

Accepted Answer

A) True 
 B)False

Question 15

Self-control, clan control, and standing plans are measured in what control frequency?

Accepted Answer

A) Periodic 
B) Occasional 
C) Constant 
D) Each is a different control frequency. 
A) Periodic 
B) Occasional 
C) Constant 
D) Each is a different control frequency.

Question 16

Whenever __________ are sold by a company, they pay out interest payments to the purchaser, and the amount of the sale is shown as a liability on the balance sheet.

Accepted Answer

A) stocks 
B) short-term loans 
C) bonds 
D) capital assets 
A) stocks 
B) short-term loans 
C) bonds 
D) capital assets

Question 17

Not handling employee complaints effectively can create resentment, low morale, low productivity, and increased turnover.

Accepted Answer

A) True 
 B)False

Question 18

Feedforward control is also known as _________.

Accepted Answer

A) preliminary control 
B) rework control 
C) damage control 
D) concurrent control 
A) preliminary control 
B) rework control 
C) damage control 
D) concurrent control

Question 19

_________ standards dictate what an employee should do and should not do.

Accepted Answer

A) Behavior 
B) Personality 
C) Procedures 
D) Culture 
A) Behavior 
B) Personality 
C) Procedures 
D) Culture

Question 20

A performance or variant report is a useful tool in what step of the control systems process?

Accepted Answer

A) Comparing performance to standards. 
B) Setting objectives and standards. 
C) Measure performance. 
D) Correct or reinforce. 
A) Comparing performance to standards. 
B) Setting objectives and standards. 
C) Measure performance. 
D) Correct or reinforce.

Which of the following is true of women regarding their personal finances?

All of the following are major activities of management by walking around (MBWA), except __________.

__________ measure performance levels in the areas of quantity, quality, time, cost, and behavior.

Concurrent control focuses on the __________ stage of the systems process.

Identify the attributes that cause problem employees and discuss why managers should try coaching and/or counseling before discipline.

_____________ analyzes the organization's planning, organizing, leading, and controlling functions to look for improvements.

Which of the following is not a step in the control systems process?

All of the following are examples of standing plans, except __________.

An investment banker would look at the __________ to determine how much revenue and profit a prospective company had for any given time period.

What is the first step of progressive disciplinary action?

Which of the following is not part of the discipline model?

Governance structures identify the distribution of profits and dividends among shareholders.

The revenue and expense budgets are often referred to as the __________.

A capital expenditures budget is a forecast of total operating spending for the year.

Self-control, clan control, and standing plans are measured in what control frequency?

Whenever __________ are sold by a company, they pay out interest payments to the purchaser, and the amount of the sale is shown as a liability on the balance sheet.

Not handling employee complaints effectively can create resentment, low morale, low productivity, and increased turnover.

Feedforward control is also known as _________.

_________ standards dictate what an employee should do and should not do.

A performance or variant report is a useful tool in what step of the control systems process?

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Operations, Quality, and Productivity

Filters

Exam 14: Managing Control Systems, Finances, and People

Which of the following is true of women regarding their personal finances?

All of the following are major activities of management by walking around (MBWA), except __________.

__________ measure performance levels in the areas of quantity, quality, time, cost, and behavior.

Concurrent control focuses on the __________ stage of the systems process.

Identify the attributes that cause problem employees and discuss why managers should try coaching and/or counseling before discipline.

_____________ analyzes the organization's planning, organizing, leading, and controlling functions to look for improvements.

Which of the following is not a step in the control systems process?

All of the following are examples of standing plans, except __________.

An investment banker would look at the __________ to determine how much revenue and profit a prospective company had for any given time period.

What is the first step of progressive disciplinary action?

Which of the following is not part of the discipline model?

Governance structures identify the distribution of profits and dividends among shareholders.

The revenue and expense budgets are often referred to as the __________.

A capital expenditures budget is a forecast of total operating spending for the year.

Self-control, clan control, and standing plans are measured in what control frequency?

Whenever __________ are sold by a company, they pay out interest payments to the purchaser, and the amount of the sale is shown as a liability on the balance sheet.

Not handling employee complaints effectively can create resentment, low morale, low productivity, and increased turnover.

Feedforward control is also known as _________.

_________ standards dictate what an employee should do and should not do.

A performance or variant report is a useful tool in what step of the control systems process?

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Operations, Quality, and Productivity

Filters