Question 1

Discuss the findings of the study completed by the contingency theorists Tom Burns and George Stalker.

Accepted Answer

Tom Burns and George Stalker conducted a study to determine how the environment affects a firm's organization and management systems.They identified two different types of environments: stable (where there is little change) and innovative (great changes).The researchers also identified two types of management systems: mechanistic (similar to bureaucratic classical theory) and organic (nonbureaucratic, similar to behavioral theory).They concluded that in a stable environment, the mechanistic approach works well, whereas in an innovative environment, the organic approach works well.

Question 2

Another name for a team leader is a(n) ________________.

Accepted Answer

A) program manager 
B) activities leader 
C) operative supervisor 
D) project leader 
A) program manager 
B) activities leader 
C) operative supervisor 
D) project leader D

Question 3

Transitioning from employee to manager is usually a natural and normal transition.

Accepted Answer

A) True 
 B)False  False

Question 4

Planning includes all of the following roles, except _________.

Accepted Answer

A) entrepreneur 
B) negotiator 
C) spokesperson 
D) disseminator 
A) entrepreneur 
B) negotiator 
C) spokesperson 
D) disseminator

Question 5

All of the following management roles fall under the decisional role category, except ____________.

Accepted Answer

A) leader 
B) resource allocator 
C) negotiator 
D) entrepreneur 
A) leader 
B) resource allocator 
C) negotiator 
D) entrepreneur

Question 6

A Gallup Poll found the three most important qualities of a manager are industriousness, integrity, and political savvy.

Accepted Answer

A) True 
 B)False

Question 7

Classifications of management approaches are also referred to as ___________.

Accepted Answer

A) technical theories 
B) contingency theories 
C) schools of management thought 
D) behavioral frameworks 
A) technical theories 
B) contingency theories 
C) schools of management thought 
D) behavioral frameworks

Question 8

According to Elton Mayo's Hawthorne studies, treating people well and meeting their needs often resulted in _____________.

Accepted Answer

A) positive behavior 
B) better problem solving 
C) a happier worker 
D) increased performance 
A) positive behavior 
B) better problem solving 
C) a happier worker 
D) increased performance

Question 9

Management role theory was developed by _________.

Accepted Answer

A) Henry Fayol 
B) Elton Mayo 
C) Frederick Winslow Taylor 
D) Henry Mintzberg 
A) Henry Fayol 
B) Elton Mayo 
C) Frederick Winslow Taylor 
D) Henry Mintzberg

Question 10

Theory X managers assume that people like to work and do not need close supervision.

Accepted Answer

A) True 
 B)False

Question 11

The Father of Scientific Management was _________.

Accepted Answer

A) Frank Gilbreth 
B) Henri Fayol 
C) Frederick Winslow Taylor 
D) Elton Mayo 
A) Frank Gilbreth 
B) Henri Fayol 
C) Frederick Winslow Taylor 
D) Elton Mayo

Question 12

According to a survey of CEOs of major corporations, one of the top four important trends and issues facing businesses today is globalization.

Accepted Answer

A) True 
 B)False

Question 13

After three people developed food poisoning after having coffee at Common Grounds, Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day.Dongfang is acting as a ________________.

Accepted Answer

A) negotiator 
B) spokesperson 
C) liaison 
D) disseminator 
A) negotiator 
B) spokesperson 
C) liaison 
D) disseminator

Question 14

Managers play the ____________ role when they interact with people outside of their unit to gain information or favors.

Accepted Answer

A) disseminator 
B) negotiator 
C) figurehead 
D) liaison 
A) disseminator 
B) negotiator 
C) figurehead 
D) liaison

Question 15

Discuss the interrelatedness of the management functions and give some examples of how they are interdependent.

Accepted Answer

Answers to this question will vary but m

Question 16

Dongfang has recently moved up to shift manager at Common Grounds, a popular local coffee shop.When she was a barista, she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement, Holly, started, Dongfang continued to perform the same tasks she had enjoyed before Holly was hired.Dongfang is spending time on ____________.

Accepted Answer

A) leading the store 
B) managing people 
C) controlling Holly 
D) nonmanagement functions 
A) leading the store 
B) managing people 
C) controlling Holly 
D) nonmanagement functions

Question 17

The resources of a manager include all of the following, except ____________.

Accepted Answer

A) human resources 
B) financial resources 
C) time resources 
D) physical resources 
A) human resources 
B) financial resources 
C) time resources 
D) physical resources

Question 18

Who pioneered industrial psychology and is considered the First Lady of Management?

Accepted Answer

A) Emily Fayol 
B) Mary Parker Follett 
C) Emily Mayo 
D) Lillian Gilbreth 
A) Emily Fayol 
B) Mary Parker Follett 
C) Emily Mayo 
D) Lillian Gilbreth

Question 19

A ___________________ coordinates employees and other resources across several functional departments to accomplish a specific goal or task.

Accepted Answer

A) functional manager 
B) production manager 
C) project manager 
D) task manager 
A) functional manager 
B) production manager 
C) project manager 
D) task manager

Question 20

A large business is more likely than a small business to exhibit the following characteristics, except ________.

Accepted Answer

A) specialized jobs 
B) three levels of managers 
C) controlling by direct observation 
D) clear policies and procedures 
A) specialized jobs 
B) three levels of managers 
C) controlling by direct observation 
D) clear policies and procedures

Discuss the findings of the study completed by the contingency theorists Tom Burns and George Stalker.

Another name for a team leader is a(n) ________________.

Transitioning from employee to manager is usually a natural and normal transition.

Planning includes all of the following roles, except _________.

All of the following management roles fall under the decisional role category, except ____________.

A Gallup Poll found the three most important qualities of a manager are industriousness, integrity, and political savvy.

Classifications of management approaches are also referred to as ___________.

According to Elton Mayo's Hawthorne studies, treating people well and meeting their needs often resulted in _____________.

Management role theory was developed by _________.

Theory X managers assume that people like to work and do not need close supervision.

The Father of Scientific Management was _________.

According to a survey of CEOs of major corporations, one of the top four important trends and issues facing businesses today is globalization.

After three people developed food poisoning after having coffee at Common Grounds, Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day.Dongfang is acting as a ________________.

Managers play the ____________ role when they interact with people outside of their unit to gain information or favors.

Discuss the interrelatedness of the management functions and give some examples of how they are interdependent.

The resources of a manager include all of the following, except ____________.

Who pioneered industrial psychology and is considered the First Lady of Management?

A ___________________ coordinates employees and other resources across several functional departments to accomplish a specific goal or task.

A large business is more likely than a small business to exhibit the following characteristics, except ________.

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters

Exam 1: Management and Its History

Discuss the findings of the study completed by the contingency theorists Tom Burns and George Stalker.

Another name for a team leader is a(n) ________________.

Transitioning from employee to manager is usually a natural and normal transition.

Planning includes all of the following roles, except _________.

All of the following management roles fall under the decisional role category, except ____________.

A Gallup Poll found the three most important qualities of a manager are industriousness, integrity, and political savvy.

Classifications of management approaches are also referred to as ___________.

According to Elton Mayo's Hawthorne studies, treating people well and meeting their needs often resulted in _____________.

Management role theory was developed by _________.

Theory X managers assume that people like to work and do not need close supervision.

The Father of Scientific Management was _________.

According to a survey of CEOs of major corporations, one of the top four important trends and issues facing businesses today is globalization.

After three people developed food poisoning after having coffee at Common Grounds, Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day.Dongfang is acting as a ________________.

Managers play the ____________ role when they interact with people outside of their unit to gain information or favors.

Discuss the interrelatedness of the management functions and give some examples of how they are interdependent.

The resources of a manager include all of the following, except ____________.

Who pioneered industrial psychology and is considered the First Lady of Management?

A ___________________ coordinates employees and other resources across several functional departments to accomplish a specific goal or task.

A large business is more likely than a small business to exhibit the following characteristics, except ________.

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters