Question 1

Preliminary control is used to _____________.

Accepted Answer

A) anticipate and prevent problems 
B) ensure that standards are met 
C) fix an output 
D) minimize negative impacts on customers/stakeholders 
A) anticipate and prevent problems 
B) ensure that standards are met 
C) fix an output 
D) minimize negative impacts on customers/stakeholders

Question 2

Explain why it is so important to confront problem employees?

Accepted Answer

A manager's first obligation is to the o

Question 3

The Sign Garden purchased a large amount of photo paper on credit.The amount of the loan that remains to be paid (the liability) could be found on which financial statement?

Accepted Answer

A) Income statement 
B) Balance sheet 
C) Cash flow statement 
D) Debt ledger 
A) Income statement 
B) Balance sheet 
C) Cash flow statement 
D) Debt ledger

Question 4

A team working on a project has noticed that one of their members has been working at too slow a pace, so other team members ask what the holdup is.What primary level of control is used in this situation as they ask that question?

Accepted Answer

A) Regular meetings 
B) The exception rule 
C) Clan control 
D) Observation 
A) Regular meetings 
B) The exception rule 
C) Clan control 
D) Observation

Question 5

For important violations, such as stealing, all steps of progressive discipline are commonly followed.For minor violations, such as being late for work or excessive absenteeism, steps may be skipped.

Accepted Answer

A) True 
 B)False

Question 6

Warranties are an example of __________.

Accepted Answer

A) concurrent control 
B) rework control 
C) damage control 
D) preliminary control 
A) concurrent control 
B) rework control 
C) damage control 
D) preliminary control

Question 7

Venture capital is the term for what businesses use to do which of the following activities?

Accepted Answer

A) Acquire a business 
B) Expand a business 
C) Spin off a business 
D) Start a new business 
A) Acquire a business 
B) Expand a business 
C) Spin off a business 
D) Start a new business

Question 8

Which of the following is not developed during the master budgeting process?

Accepted Answer

A) Human resource spending plan 
B) Revenue and expenditure operating budgets 
C) Capital expenditures budget 
D) Financial budgeted cash flow, income statement, and balance sheet 
A) Human resource spending plan 
B) Revenue and expenditure operating budgets 
C) Capital expenditures budget 
D) Financial budgeted cash flow, income statement, and balance sheet

Question 9

Dissatisfied customers often complain to friends.

Accepted Answer

A) True 
 B)False

Question 10

__________ like regular feedback, so give them lots of coaching.

Accepted Answer

A) Traditionalists 
B) Generation X 
C) Baby Boomers 
D) Millennials 
A) Traditionalists 
B) Generation X 
C) Baby Boomers 
D) Millennials

Question 11

Which of the following is not a functional area/department?

Accepted Answer

A) Operations 
B) Human resources 
C) Funding 
D) Marketing 
A) Operations 
B) Human resources 
C) Funding 
D) Marketing

Question 12

Preventative maintenance is an example of __________.

Accepted Answer

A) damage control 
B) preliminary control 
C) concurrent control 
D) rework control 
A) damage control 
B) preliminary control 
C) concurrent control 
D) rework control

Question 13

The main difference between pro forma statements and actual statements is that pro forma statements__________.

Accepted Answer

A) report past results 
B) project future results 
C) formalize financial data for easy comparison 
D) combine past and future results 
A) report past results 
B) project future results 
C) formalize financial data for easy comparison 
D) combine past and future results

Question 14

Critical success factors are used during what step of the control systems process?

Accepted Answer

A) Set objectives and standards. 
B) Correct or reinforce. 
C) Measure performance. 
D) Compare performance to standards. 
A) Set objectives and standards. 
B) Correct or reinforce. 
C) Measure performance. 
D) Compare performance to standards.

Question 15

The difference between pro forma statements and financial statements is that pro forma statements report past results while the financial statements project future results.

Accepted Answer

A) True 
 B)False

Question 16

Admitting a mistake and apologizing to a customer may cause them to become more upset and increasingly defensive as you confirm that they have been wronged.

Accepted Answer

A) True 
 B)False

Question 17

Control describes the process used to________ objectives.

Accepted Answer

A) identifying 
B) monitor 
C) vet 
D) define 
A) identifying 
B) monitor 
C) vet 
D) define

Question 18

______________ is action taken to fix an output.

Accepted Answer

A) Rework control 
B) Damage control 
C) Concurrent control 
D) Preliminary control 
A) Rework control 
B) Damage control 
C) Concurrent control 
D) Preliminary control

Question 19

Peer pressure is associated with clan control.

Accepted Answer

A) True 
 B)False

Question 20

Why should companies focus more on preliminary and concurrent controls?

Accepted Answer

Companies should focus more on prelimina

Preliminary control is used to _____________.

Explain why it is so important to confront problem employees?

The Sign Garden purchased a large amount of photo paper on credit.The amount of the loan that remains to be paid (the liability) could be found on which financial statement?

A team working on a project has noticed that one of their members has been working at too slow a pace, so other team members ask what the holdup is.What primary level of control is used in this situation as they ask that question?

For important violations, such as stealing, all steps of progressive discipline are commonly followed.For minor violations, such as being late for work or excessive absenteeism, steps may be skipped.

Warranties are an example of __________.

Venture capital is the term for what businesses use to do which of the following activities?

Which of the following is not developed during the master budgeting process?

Dissatisfied customers often complain to friends.

__________ like regular feedback, so give them lots of coaching.

Which of the following is not a functional area/department?

Preventative maintenance is an example of __________.

The main difference between pro forma statements and actual statements is that pro forma statements__________.

Critical success factors are used during what step of the control systems process?

The difference between pro forma statements and financial statements is that pro forma statements report past results while the financial statements project future results.

Admitting a mistake and apologizing to a customer may cause them to become more upset and increasingly defensive as you confirm that they have been wronged.

Control describes the process used to________ objectives.

______________ is action taken to fix an output.

Peer pressure is associated with clan control.

Why should companies focus more on preliminary and concurrent controls?

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Operations, Quality, and Productivity

Filters

Exam 14: Managing Control Systems, Finances, and People

Preliminary control is used to _____________.

Explain why it is so important to confront problem employees?

The Sign Garden purchased a large amount of photo paper on credit.The amount of the loan that remains to be paid (the liability) could be found on which financial statement?

A team working on a project has noticed that one of their members has been working at too slow a pace, so other team members ask what the holdup is.What primary level of control is used in this situation as they ask that question?

For important violations, such as stealing, all steps of progressive discipline are commonly followed.For minor violations, such as being late for work or excessive absenteeism, steps may be skipped.

Warranties are an example of __________.

Venture capital is the term for what businesses use to do which of the following activities?

Which of the following is not developed during the master budgeting process?

Dissatisfied customers often complain to friends.

__________ like regular feedback, so give them lots of coaching.

Which of the following is not a functional area/department?

Preventative maintenance is an example of __________.

The main difference between pro forma statements and actual statements is that pro forma statements__________.

Critical success factors are used during what step of the control systems process?

The difference between pro forma statements and financial statements is that pro forma statements report past results while the financial statements project future results.

Admitting a mistake and apologizing to a customer may cause them to become more upset and increasingly defensive as you confirm that they have been wronged.

Control describes the process used to________ objectives.

______________ is action taken to fix an output.

Peer pressure is associated with clan control.

Why should companies focus more on preliminary and concurrent controls?

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Operations, Quality, and Productivity

Filters