Question 1

When faced with change, people always go through the four stages of the change process in a linear fashion.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following is not a way of overcoming change?

Accepted Answer

A) Create a win-win situation. 
B) Create urgency. 
C) Develop a united goal. 
D) Develop a positive trust climate for change. 
A) Create a win-win situation. 
B) Create urgency. 
C) Develop a united goal. 
D) Develop a positive trust climate for change. C

Question 3

A new policy at work requires Jason to stay later on Wednesdays to attend mandatory project meetings.Wednesdays are usually when Jason takes his daughter to soccer practice.Jason would rather have the project meetings earlier in the morning on Wednesdays or stay later on Thursdays so he can still make time for his daughter.What is Jason's reason for resisting change?

Accepted Answer

A) Learning anxiety 
B) Self-interest 
C) Fear of loss 
D) Uncertainty 
A) Learning anxiety 
B) Self-interest 
C) Fear of loss 
D) Uncertainty B

Question 4

Which of the following organizations is known to have a strong innovative culture?

Accepted Answer

A) Burger King 
B) U.S.Postal Service 
C) Google 
D) Sears 
A) Burger King 
B) U.S.Postal Service 
C) Google 
D) Sears

Question 5

Forcefield analysis is ____________.

Accepted Answer

A) an organizational development intervention technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities 
B) an organizational development intervention that diagrams the current level of performance, the forces hindering change, and the forces driving toward change 
C) an organizational development intervention that uses a questionnaire to gather data to use as the basis for change 
D) an organizational development intervention in which the change agent makes a direct recommendation for change 
A) an organizational development intervention technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities 
B) an organizational development intervention that diagrams the current level of performance, the forces hindering change, and the forces driving toward change 
C) an organizational development intervention that uses a questionnaire to gather data to use as the basis for change 
D) an organizational development intervention in which the change agent makes a direct recommendation for change

Question 6

Survey feedback is ___________.

Accepted Answer

A) an organizational development intervention technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities 
B) an organizational development intervention that diagrams the current level of performance, the forces hindering change, and the forces driving toward change 
C) an organizational development intervention that uses a questionnaire to gather data to use as the basis for change 
D) an organizational development intervention in which the change agent makes a direct recommendation for change 
A) an organizational development intervention technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities 
B) an organizational development intervention that diagrams the current level of performance, the forces hindering change, and the forces driving toward change 
C) an organizational development intervention that uses a questionnaire to gather data to use as the basis for change 
D) an organizational development intervention in which the change agent makes a direct recommendation for change

Question 7

Which of the following major focuses of resistance to change asks the question, "What will I gain or lose?"

Accepted Answer

A) Self 
B) Others 
C) Work environment 
D) Beliefs 
A) Self 
B) Others 
C) Work environment 
D) Beliefs

Question 8

The strategy of the ______________ is to continue to improve the existing technology as rapidly as possible while still allowing the use of the old technology.

Accepted Answer

A) compression approach 
B) generational change approach 
C) next-generation approach 
D) technology change approach 
A) compression approach 
B) generational change approach 
C) next-generation approach 
D) technology change approach

Question 9

Mary is a new supervisor working with a preexisting staff that has resisted many of the new policies she has put into place.Mary explains to the staff that the new policies are more effective than the old ones because they save time and energy and allow the staff more time to spend serving customers.How is Mary overcoming resistance with her staff?

Accepted Answer

A) By creating a win-win situation 
B) By creating urgency 
C) By clearly state why the change is needed and how it will affect employees 
D) By developing a positive trust climate for change 
A) By creating a win-win situation 
B) By creating urgency 
C) By clearly state why the change is needed and how it will affect employees 
D) By developing a positive trust climate for change

Question 10

The comprehensive change model is an organizational development intervention.

Accepted Answer

A) True 
 B)False

Question 11

___________ is the most widely used organizational development intervention technique today.

Accepted Answer

A) Sensitivity training 
B) Process consultation 
C) Forcefield analysis 
D) Team building 
A) Sensitivity training 
B) Process consultation 
C) Forcefield analysis 
D) Team building

Question 12

Which of the major sources of resistance to change deals with what is important to us and pertains to right and wrong to help establish priorities?

Accepted Answer

A) Facts 
B) Beliefs 
C) Values 
D) Attitudes 
A) Facts 
B) Beliefs 
C) Values 
D) Attitudes

Question 13

Large businesses that innovate and change have an _____________.

Accepted Answer

A) entrepreneurial frame 
B) entrepreneurial orientation 
C) intrapreneurial frame 
D) intrapreneurial orientation 
A) entrepreneurial frame 
B) entrepreneurial orientation 
C) intrapreneurial frame 
D) intrapreneurial orientation

Question 14

Incremental change occurs when there is a significant breakthrough in technology that leads to design competition and a new technology cycle.

Accepted Answer

A) True 
 B)False

Question 15

During discontinuous change, one should manage innovation using ____________.

Accepted Answer

A) the generational change approach 
B) the experimental approach 
C) the compression approach 
D) the trial approach 
A) the generational change approach 
B) the experimental approach 
C) the compression approach 
D) the trial approach

Question 16

The four-stage change process is ______________.

Accepted Answer

A) an ongoing process 
B) a linear process 
C) a singular cycle process 
D) a forward motion process 
A) an ongoing process 
B) a linear process 
C) a singular cycle process 
D) a forward motion process

Question 17

Two important types of innovation are _______________.

Accepted Answer

A) technology and process 
B) product and people 
C) product and process 
D) process and people 
A) technology and process 
B) product and people 
C) product and process 
D) process and people

Question 18

The survival rate for businesses founded by Asians in the United States is significantly higher than that of other groups.

Accepted Answer

A) True 
 B)False

Question 19

Kenzie is a manager at a golf course.She frequently receives complaints about the condition of the greens and realizes the procedure for maintaining the greens is no longer adequate.She is currently retraining the maintenance staff to correct the problem.At what stage in Lewin's change model is Kenzie's golf course in?

Accepted Answer

A) Freezing 
B) Unfreezing 
C) Refreezing 
D) Moving 
A) Freezing 
B) Unfreezing 
C) Refreezing 
D) Moving

Question 20

A(n) __________ is a business that is independently owned and operated, with a small number of employees and a relatively low volume of sales.

Accepted Answer

A) entrepreneurial venture 
B) independent operation 
C) franchise 
D) small business 
A) entrepreneurial venture 
B) independent operation 
C) franchise 
D) small business

When faced with change, people always go through the four stages of the change process in a linear fashion.

Which of the following is not a way of overcoming change?

Which of the following organizations is known to have a strong innovative culture?

Forcefield analysis is ____________.

Survey feedback is ___________.

Which of the following major focuses of resistance to change asks the question, "What will I gain or lose?"

The strategy of the ______________ is to continue to improve the existing technology as rapidly as possible while still allowing the use of the old technology.

The comprehensive change model is an organizational development intervention.

___________ is the most widely used organizational development intervention technique today.

Which of the major sources of resistance to change deals with what is important to us and pertains to right and wrong to help establish priorities?

Large businesses that innovate and change have an _____________.

Incremental change occurs when there is a significant breakthrough in technology that leads to design competition and a new technology cycle.

During discontinuous change, one should manage innovation using ____________.

The four-stage change process is ______________.

Two important types of innovation are _______________.

The survival rate for businesses founded by Asians in the United States is significantly higher than that of other groups.

A(n) __________ is a business that is independently owned and operated, with a small number of employees and a relatively low volume of sales.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters

Exam 6: Managing Change, Innovation, and Entrepreneurship

When faced with change, people always go through the four stages of the change process in a linear fashion.

Which of the following is not a way of overcoming change?

Which of the following organizations is known to have a strong innovative culture?

Forcefield analysis is ____________.

Survey feedback is ___________.

Which of the following major focuses of resistance to change asks the question, "What will I gain or lose?"

The strategy of the ______________ is to continue to improve the existing technology as rapidly as possible while still allowing the use of the old technology.

The comprehensive change model is an organizational development intervention.

___________ is the most widely used organizational development intervention technique today.

Which of the major sources of resistance to change deals with what is important to us and pertains to right and wrong to help establish priorities?

Large businesses that innovate and change have an _____________.

Incremental change occurs when there is a significant breakthrough in technology that leads to design competition and a new technology cycle.

During discontinuous change, one should manage innovation using ____________.

The four-stage change process is ______________.

Two important types of innovation are _______________.

The survival rate for businesses founded by Asians in the United States is significantly higher than that of other groups.

A(n) __________ is a business that is independently owned and operated, with a small number of employees and a relatively low volume of sales.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters