Question 1

The TD Bank example described in the textbook had several goals.Which statement best describes those goals?

Accepted Answer

A)  to improve productivity for the bank's front-line employees 
B)  to improve the confidence level of the bank's front-line employees 
C)  to link its training programs to the bank's strategic plan 
D)  to decrease the number of robberies and improve safety for the bank's employees 
A)  to improve productivity for the bank's front-line employees 
B)  to improve the confidence level of the bank's front-line employees 
C)  to link its training programs to the bank's strategic plan 
D)  to decrease the number of robberies and improve safety for the bank's employees

Question 2

Which of the following best describes strategic training and development?

Accepted Answer

A)  an alignment of T&D with human resource practices 
B)  an alignment of T&D with business processes and systems 
C)  an alignment of organizational goals with T&D programs 
D)  an alignment of T&D with business strategies and objectives 
A)  an alignment of T&D with human resource practices 
B)  an alignment of T&D with business processes and systems 
C)  an alignment of organizational goals with T&D programs 
D)  an alignment of T&D with business strategies and objectives

Question 3

Once a training program has been designed and delivered,the next stage is to seek additional funding so that the program can continue to evolve.

Accepted Answer

A) True 
 B)False

Question 4

Research seems to indicate a negative relationship between per employee expenditures on training and development and voluntary and involuntary turnover rates.

Accepted Answer

A) True 
 B)False

Question 5

Which characteristics tend to be demonstrated by firms that invest and expand their training programs?

Accepted Answer

A)  higher turnover and gross margins 
B)  higher customer satisfaction and profit levels 
C)  higher levels of errors and higher employee satisfaction results 
D)  more likely to expand internationally and enjoy higher profits 
A)  higher turnover and gross margins 
B)  higher customer satisfaction and profit levels 
C)  higher levels of errors and higher employee satisfaction results 
D)  more likely to expand internationally and enjoy higher profits

Question 6

Which of the following is NOT a benefit to society from training and development?

Accepted Answer

A)  higher levels of education 
B)  greater economic prosperity 
C)  better work-life balance 
D)  improved standard of living 
A)  higher levels of education 
B)  greater economic prosperity 
C)  better work-life balance 
D)  improved standard of living

Question 7

Which organization does the textbook describe as a Canadian leader in training investments for employees?

Accepted Answer

A)  Molson Coors 
B)  BMO-Bank of Montreal 
C)  Providence Health Care 
D)  Scotiabank 
A)  Molson Coors 
B)  BMO-Bank of Montreal 
C)  Providence Health Care 
D)  Scotiabank

Question 8

Why does Canada's productivity growth increasingly lag behind its main competitors?

Accepted Answer

A)  Canadian organizations do not have the same economies of scale. 
B)  Canadian organizations do not invest enough resources in training and development. 
C)  Canadian organizations do not follow the voluntary training laws in Canada. 
D)  A large source of skilled labour is available to Canadian companies. 
A)  Canadian organizations do not have the same economies of scale. 
B)  Canadian organizations do not invest enough resources in training and development. 
C)  Canadian organizations do not follow the voluntary training laws in Canada. 
D)  A large source of skilled labour is available to Canadian companies.

Question 9

Which Canadian report was quoted as saying "organizations that spend more per employee on training and development have significantly lower voluntary and involuntary turnover rates"?

Accepted Answer

A)  Toronto Transit Commission 
B)  Conference Board of Canada 
C)  Alberta Government 
D)  Royal Canadian Mounted Police 
A)  Toronto Transit Commission 
B)  Conference Board of Canada 
C)  Alberta Government 
D)  Royal Canadian Mounted Police

Question 10

Restructuring,downsizing,and reengineering often lead to changes in employees' tasks and responsibilities and so necessitate the need for training.

Accepted Answer

A) True 
 B)False

Question 11

Performance management is often based on a single event like a training program.

Accepted Answer

A) True 
 B)False

Question 12

Why do technology developments in the external environment influence the training needs within an organization?

Accepted Answer

A)  Employees will require technology training to be marketable for other jobs. 
B)  Employees will require technology training to capture efficiencies associated with improved technology. 
C)  Employees will require technology training to satisfy their own intrinsic benefits. 
D)  Employees will require technology training to meet global demands. 
A)  Employees will require technology training to be marketable for other jobs. 
B)  Employees will require technology training to capture efficiencies associated with improved technology. 
C)  Employees will require technology training to satisfy their own intrinsic benefits. 
D)  Employees will require technology training to meet global demands.

Question 13

Define and explain the term strategic human resources management (SHRM).

Accepted Answer

Strategic human resources management is

Question 14

What is the most critical internal or external factor influencing training and development programs?

Accepted Answer

A)  demographics 
B)  the competitive nature of the industry 
C)  corporate strategy 
D)  leadership and managerial characteristics 
A)  demographics 
B)  the competitive nature of the industry 
C)  corporate strategy 
D)  leadership and managerial characteristics

Question 15

Which Canadian organization has a people strategy that ensures "the right people,with the right skills,are in the right roles"?

Accepted Answer

A)  BMO-Bank of Montreal 
B)  Transport Canada 
C)  Providence Health Care 
D)  TD Canada Trust 
A)  BMO-Bank of Montreal 
B)  Transport Canada 
C)  Providence Health Care 
D)  TD Canada Trust

Question 16

Identify and briefly describe three organizational benefits of training and development,providing an example for each.

Accepted Answer

(1)Organizational strategy.Training can

Question 17

The majority of organizations follow all the steps in the ISD model when introducing training programs.

Accepted Answer

A) True 
 B)False

Question 18

What central theme(s)are shared by the three main functions of human resource development?

Accepted Answer

A)  organizational development and career development 
B)  employee development and organizational development 
C)  learning 
D)  strategic development and career development 
A)  organizational development and career development 
B)  employee development and organizational development 
C)  learning 
D)  strategic development and career development

The TD Bank example described in the textbook had several goals.Which statement best describes those goals?

Which of the following best describes strategic training and development?

Once a training program has been designed and delivered,the next stage is to seek additional funding so that the program can continue to evolve.

Research seems to indicate a negative relationship between per employee expenditures on training and development and voluntary and involuntary turnover rates.

Which characteristics tend to be demonstrated by firms that invest and expand their training programs?

Which of the following is NOT a benefit to society from training and development?

Which organization does the textbook describe as a Canadian leader in training investments for employees?

Why does Canada's productivity growth increasingly lag behind its main competitors?

Which Canadian report was quoted as saying "organizations that spend more per employee on training and development have significantly lower voluntary and involuntary turnover rates"?

Restructuring,downsizing,and reengineering often lead to changes in employees' tasks and responsibilities and so necessitate the need for training.

Performance management is often based on a single event like a training program.

Why do technology developments in the external environment influence the training needs within an organization?

Define and explain the term strategic human resources management (SHRM).

What is the most critical internal or external factor influencing training and development programs?

Which Canadian organization has a people strategy that ensures "the right people,with the right skills,are in the right roles"?

Identify and briefly describe three organizational benefits of training and development,providing an example for each.

The majority of organizations follow all the steps in the ISD model when introducing training programs.

What central theme(s)are shared by the three main functions of human resource development?

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management Development

The Evolution and Future of Training and Development

Filters

Exam 1: The Training and Development Process

The TD Bank example described in the textbook had several goals.Which statement best describes those goals?

Which of the following best describes strategic training and development?

Once a training program has been designed and delivered,the next stage is to seek additional funding so that the program can continue to evolve.

Research seems to indicate a negative relationship between per employee expenditures on training and development and voluntary and involuntary turnover rates.

Which characteristics tend to be demonstrated by firms that invest and expand their training programs?

Which of the following is NOT a benefit to society from training and development?

Which organization does the textbook describe as a Canadian leader in training investments for employees?

Why does Canada's productivity growth increasingly lag behind its main competitors?

Which Canadian report was quoted as saying "organizations that spend more per employee on training and development have significantly lower voluntary and involuntary turnover rates"?

Restructuring,downsizing,and reengineering often lead to changes in employees' tasks and responsibilities and so necessitate the need for training.

Performance management is often based on a single event like a training program.

Why do technology developments in the external environment influence the training needs within an organization?

Define and explain the term strategic human resources management (SHRM).

What is the most critical internal or external factor influencing training and development programs?

Which Canadian organization has a people strategy that ensures "the right people,with the right skills,are in the right roles"?

Identify and briefly describe three organizational benefits of training and development,providing an example for each.

The majority of organizations follow all the steps in the ISD model when introducing training programs.

What central theme(s)are shared by the three main functions of human resource development?

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management Development

The Evolution and Future of Training and Development

Filters