Question 1

According to Whetten and Cameron,which of the following broad skill categories captures the essence of the most important skills needed of managers?

Accepted Answer

A)  political skills 
B)  motivational skills 
C)  technical skills 
D)  people skills 
A)  political skills 
B)  motivational skills 
C)  technical skills 
D)  people skills

Question 2

There are four broad approaches to most management development programs: management education programs,management training programs,on-the-job training programs,and off-the-job training programs.

Accepted Answer

A) True 
 B)False

Question 3

Identify and briefly describe the four components that all management development programs should include.

Accepted Answer

It is recommended that all management de

Question 4

What type of conclusions does the research on wilderness training provide?

Accepted Answer

A)  it is not sufficient to clearly provide a conclusion 
B)  it shows a very positive relationship to on-the-job performance improvements 
C)  it shows that it works across a broad set of learning outcomes 
D)  it shows a positive relationship to a limited set of outcomes, particularly for short programs 
A)  it is not sufficient to clearly provide a conclusion 
B)  it shows a very positive relationship to on-the-job performance improvements 
C)  it shows that it works across a broad set of learning outcomes 
D)  it shows a positive relationship to a limited set of outcomes, particularly for short programs

Question 5

Why do Canadian organizations spend so much money developing managers?

Accepted Answer

A)  because of sunk recruitment and selection costs 
B)  because managers ensure organizations perform efficiently and effectively 
C)  because it protects organizations from potential sexual harassment court actions 
D)  because managers ensure that organizations perform efficiently and ethically 
A)  because of sunk recruitment and selection costs 
B)  because managers ensure organizations perform efficiently and effectively 
C)  because it protects organizations from potential sexual harassment court actions 
D)  because managers ensure that organizations perform efficiently and ethically

Question 6

According to the textbook,what is one key difference between coaching and mentoring?

Accepted Answer

A)  the level of HR support 
B)  the scope of intervention 
C)  the level of energy required 
D)  mentors tend to be external to the company 
A)  the level of HR support 
B)  the scope of intervention 
C)  the level of energy required 
D)  mentors tend to be external to the company

Question 7

On which category of employees do Canadian organizations spend the most on a per-capita basis?

Accepted Answer

A)  front-line employees 
B)  administrative and clerical employees 
C)  management 
D)  technical employees 
A)  front-line employees 
B)  administrative and clerical employees 
C)  management 
D)  technical employees

Question 8

The authors of this textbook support the notion that leadership is a function of senior organizational leadership.

Accepted Answer

A) True 
 B)False

Question 9

According to estimates provided by the Conference Board of Canada,what percentages of organizations are satisfied with the results of their management development programs?

Accepted Answer

A)  26 percent 
B)  38 percent 
C)  16 percent 
D)  49 percent 
A)  26 percent 
B)  38 percent 
C)  16 percent 
D)  49 percent

Question 10

A manager receives information from a superior that her business expansion proposal was outright rejected by senior management.Within hours of receiving the news,she meets her superior and excitedly points out the lack of creativity on the part of senior management,and indicates that she may have to consider employment with another more creative company.Which component/skills of EI does the manager potentially lack?

Accepted Answer

A)  empathy 
B)  self-awareness 
C)  self-control 
D)  emotional Intelligence 
A)  empathy 
B)  self-awareness 
C)  self-control 
D)  emotional Intelligence

Question 11

Which of the four broad management development steps would include the concept of transferring learned principles?

Accepted Answer

A)  skill practice 
B)  skill acquisition 
C)  skill assessment 
D)  skill application 
A)  skill practice 
B)  skill acquisition 
C)  skill assessment 
D)  skill application

Question 12

What is the concept that refers to the ability of a manager to manage his/her emotions and the emotions of his/her employees?

Accepted Answer

A)  emotional security 
B)  emotional intelligence 
C)  emotional understanding 
D)  emotional awareness 
A)  emotional security 
B)  emotional intelligence 
C)  emotional understanding 
D)  emotional awareness

Question 13

What is one way in which management development is different from employee training?

Accepted Answer

A)  Management development is much more generalized than the specialized training that employees receive. 
B)  Management development tends to have off-the-job instructional systems that are technical and conceptual. 
C)  Management development is focused on credible and effective training rather than on the personalities and preferences of managers. 
D)  Management development is a longitudinal and gradual process whereas employee training is short-term. 
A)  Management development is much more generalized than the specialized training that employees receive. 
B)  Management development tends to have off-the-job instructional systems that are technical and conceptual. 
C)  Management development is focused on credible and effective training rather than on the personalities and preferences of managers. 
D)  Management development is a longitudinal and gradual process whereas employee training is short-term.

Question 14

Whetten and Cameron identified nine frequently cited skills of effective managers which include managing conflict,motivating and influencing others,and self-awareness.

Accepted Answer

A) True 
 B)False

Question 15

What type of skill is likely to result from wilderness training that forces trainees to face stressful situations?

Accepted Answer

A)  role-play skills 
B)  procedural skills 
C)  declarative skills 
D)  coping skills 
A)  role-play skills 
B)  procedural skills 
C)  declarative skills 
D)  coping skills

Question 16

The textbook describes one type of conflict as not being necessarily "bad." What type of conflict may actually lead to a better outcome for the organization?

Accepted Answer

A)  interpersonal conflict 
B)  intrapersonal conflict 
C)  issue-based conflict 
D)  product-based conflict 
A)  interpersonal conflict 
B)  intrapersonal conflict 
C)  issue-based conflict 
D)  product-based conflict

According to Whetten and Cameron,which of the following broad skill categories captures the essence of the most important skills needed of managers?

There are four broad approaches to most management development programs: management education programs,management training programs,on-the-job training programs,and off-the-job training programs.

Identify and briefly describe the four components that all management development programs should include.

What type of conclusions does the research on wilderness training provide?

Why do Canadian organizations spend so much money developing managers?

According to the textbook,what is one key difference between coaching and mentoring?

On which category of employees do Canadian organizations spend the most on a per-capita basis?

The authors of this textbook support the notion that leadership is a function of senior organizational leadership.

According to estimates provided by the Conference Board of Canada,what percentages of organizations are satisfied with the results of their management development programs?

Which of the four broad management development steps would include the concept of transferring learned principles?

What is the concept that refers to the ability of a manager to manage his/her emotions and the emotions of his/her employees?

What is one way in which management development is different from employee training?

Whetten and Cameron identified nine frequently cited skills of effective managers which include managing conflict,motivating and influencing others,and self-awareness.

What type of skill is likely to result from wilderness training that forces trainees to face stressful situations?

The textbook describes one type of conflict as not being necessarily "bad." What type of conflict may actually lead to a better outcome for the organization?

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

The Evolution and Future of Training and Development

Filters

Exam 14: Management Development

According to Whetten and Cameron,which of the following broad skill categories captures the essence of the most important skills needed of managers?

There are four broad approaches to most management development programs: management education programs,management training programs,on-the-job training programs,and off-the-job training programs.

Identify and briefly describe the four components that all management development programs should include.

What type of conclusions does the research on wilderness training provide?

Why do Canadian organizations spend so much money developing managers?

According to the textbook,what is one key difference between coaching and mentoring?

On which category of employees do Canadian organizations spend the most on a per-capita basis?

The authors of this textbook support the notion that leadership is a function of senior organizational leadership.

According to estimates provided by the Conference Board of Canada,what percentages of organizations are satisfied with the results of their management development programs?

Which of the four broad management development steps would include the concept of transferring learned principles?

What is the concept that refers to the ability of a manager to manage his/her emotions and the emotions of his/her employees?

What is one way in which management development is different from employee training?

Whetten and Cameron identified nine frequently cited skills of effective managers which include managing conflict,motivating and influencing others,and self-awareness.

What type of skill is likely to result from wilderness training that forces trainees to face stressful situations?

The textbook describes one type of conflict as not being necessarily "bad." What type of conflict may actually lead to a better outcome for the organization?

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

The Evolution and Future of Training and Development

Filters