Exam 15: Understanding and Managing Individual Behaviour

Two of the goals of organisational behaviour are to ________ and ________ behaviour.

In a short essay, list and discuss the five personality traits that have proved to be the most powerful in explaining individual behaviour in organisations.

The behavioural component of an attitude is made up of the beliefs, opinions, knowledge or information held by a person.

Social learning theory says that people can only learn from their own experience.

If a manager is hesitant to hire older people because 'they are slow,' he/she is exhibiting what kind of perception shortcut?

When we describe someone as shy, aggressive, extroverted or loyal, we are talking about his or her ________.

________ is a measure of the degree to which people are pragmatic, maintain emotional distance and believe that ends can justify means.

Organisational behaviour is primarily concerned with group interactions.

________ is a personality trait that measures an individual's ability to adjust his or her behaviour to external situational factors.

Attribution is a process by which individuals organise and interpret their sensory impressions in order to give meaning to their environment.

Generation Y workers typically have low expectations of themselves, but high expectations of their employers.

Mentoring Careers Jeff was glad to see the high-school work-experience students come and work in his office - and glad to see them go.It was not that he did not enjoy their company or that they did not work hard and attempt to perform at a high level.It was that many times he had seen kids come into his plant determined to be in a particular occupation that they were not cut out for.It was both frustrating and sad to see them try so hard at something they did not like and were not good at performing.So, for this next group of five interns he decided to do something different.He did a little research and found out about Holland's Typology of Personality and sample occupations.Then, as the interns arrived, he asked each to take the test to help guide them into occupations for which they may better be suited. -Refer to Mentoring Careers (Scenario).The testing suggested that Bridget prefers rule-regulated, orderly and unambiguous activities and could be described as conforming, efficient and practical.All EXCEPT which of the following occupations is a potentially good match for her?

Any relatively permanent change in behaviour that occurs as a result of experience is known as ________.

Attitudes are evaluative statements concerning objects, people or events.

According to the textbook, a(n)________ locus of control is one in which people believe that they control their own destiny.

In a short essay, define attitudes.Next, list and discuss the three components of attitudes.Include an example of a statement that describes each component to support your answer.

US workers, more than Iranian workers, would likely have an external locus of control.

A recruiter who assumes that a candidate with high distinctions in university results also has other great job match qualities (without checking)has engaged in what type of perception shortcut?

Which of the following reflects an attitude?

Just Your Type Employees Doug has recently been promoted to manager of a group of 13 scientists.All of his employees are well educated and have been with the company for a minimum of three years.In an attempt to learn more about the employees and to better assign them to jobs that they will enjoy, he has administered the Myers-Briggs Type Indicator. -Refer to Just Your Type Employees (Scenario).Alan tends to dislike doing the same thing over and over again and jumps to conclusions.He is impatient with routine details.Alan's data-gathering preference is ________.