Question 1

Administrative skills include the ability to plan,organize,and coordinate the activities of a work group.

Accepted Answer

A) True 
 B)False

Question 2

_____ is the managerial function that comes first.

Accepted Answer

A) Staffing 
B) Organizing 
C) Controlling 
D) Planning 
A) Staffing 
B) Organizing 
C) Controlling 
D) Planning

Question 3

The process of delegating authority to lower levels in the hierarchy is required for an organization to have effective managers,supervisors,and employees.

Accepted Answer

A) True 
 B)False

Question 4

_____ pertain to the ability to obtain,interpret,and apply the informationneeded to make sound decisions.

Accepted Answer

A) Technical skills 
B) Conceptual skills 
C) Human relations skills 
D) Political skills 
A) Technical skills 
B) Conceptual skills 
C) Human relations skills 
D) Political skills

Question 5

The ability to work with people is an important human relations skill.

Accepted Answer

A) True 
 B)False

Question 6

People are often influenced by another personbecause of some tangible or intangible aspect of another's personality.This kind of power is referred to as _____ power.

Accepted Answer

A) reward 
B) expert 
C) legitimate 
D) referent 
A) reward 
B) expert 
C) legitimate 
D) referent

Question 7

What are emotional intelligence skills? How can they help you?

Accepted Answer

Emotional intelligence is the

Question 8

_____ is a leadership style that emphasizes collaboration,trust,and empathy; engages followers in all aspects of the organization;and helps followers to better themselves.

Accepted Answer

A) Demonstrative leadership 
B) Autocratic leadership 
C) Servant leadership 
D) Hands-off leadership 
A) Demonstrative leadership 
B) Autocratic leadership 
C) Servant leadership 
D) Hands-off leadership

Question 9

Which of the following statements is true about coordination?

Accepted Answer

A) It can be achieved by building networks focused at common objectives. 
B) It is achieved in the planning stage rather than the organizing stage. 
C) It begins during the controlling function of management. 
D) It is adversely affected if there are inter-departmental networks in an organization. 
A) It can be achieved by building networks focused at common objectives. 
B) It is achieved in the planning stage rather than the organizing stage. 
C) It begins during the controlling function of management. 
D) It is adversely affected if there are inter-departmental networks in an organization.

Question 10

Simon pays annual dues to be a member of a legally recognized organization that represents him along with all of the other employees working at his manufacturing company.The organization Simon belongs to is most likely to be a(n):

Accepted Answer

A) industry. 
B) labor union. 
C) informal club. 
D) settlement office. 
A) industry. 
B) labor union. 
C) informal club. 
D) settlement office.

Question 11

The acceptance theory of authority states that:

Accepted Answer

A) the authority that a supervisor holds need not have to be legally or officially recognized. 
B) managerial authority is not granted to an individual but rather to the position the individual holds at that time. 
C) managers do not have authority unless employees recognize and agree to it. 
D) it is better for a supervisor not to display power or formal authority. 
A) the authority that a supervisor holds need not have to be legally or officially recognized. 
B) managerial authority is not granted to an individual but rather to the position the individual holds at that time. 
C) managers do not have authority unless employees recognize and agree to it. 
D) it is better for a supervisor not to display power or formal authority.

Question 12

The supervisor who follows _____ ensures that the disciplinaryaction meets certain tests of fairness and elements of normal due process,such as proper notification,investigation,sufficient evidence,and a penaltycommensurate with the nature of the infraction.

Accepted Answer

A) referent cause 
B) illegitimate cause 
C) coercive cause 
D) just cause 
A) referent cause 
B) illegitimate cause 
C) coercive cause 
D) just cause

Question 13

While cooperation is helpful and the lack of it could impede progress,its presence alone will not necessarily get the job done.

Accepted Answer

A) True 
 B)False

Question 14

Generally,it is better for a supervisor to display power and formal authority.

Accepted Answer

A) True 
 B)False

Question 15

_____ is defined as the legitimate or rightful power to lead others,the right to orderand to act.

Accepted Answer

A) Authority 
B) Subordination 
C) Seniority 
D) Personal power 
A) Authority 
B) Subordination 
C) Seniority 
D) Personal power

Question 16

_____ pertain to the ability of a supervisor to perform the jobs in his or her area ofresponsibility.

Accepted Answer

A) Autocratic skills 
B) Technical skills 
C) Abstract skills 
D) Spatial skills 
A) Autocratic skills 
B) Technical skills 
C) Abstract skills 
D) Spatial skills

Question 17

Managerial authority is not granted to individuals,but rather to the titles that they hold.

Accepted Answer

A) True 
 B)False

Question 18

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

Accepted Answer

Approaches that foster mutual trust and

Question 19

What are the two main requirements of any supervisory position,and which of these usually determines the effectiveness of a supervisor's performance?

Accepted Answer

The supervisor must have a goo

Question 20

What is the role of an arbitrator?

Accepted Answer

An arbitrator is someone who i

Administrative skills include the ability to plan,organize,and coordinate the activities of a work group.

_____ is the managerial function that comes first.

The process of delegating authority to lower levels in the hierarchy is required for an organization to have effective managers,supervisors,and employees.

_____ pertain to the ability to obtain,interpret,and apply the informationneeded to make sound decisions.

The ability to work with people is an important human relations skill.

People are often influenced by another personbecause of some tangible or intangible aspect of another's personality.This kind of power is referred to as _____ power.

What are emotional intelligence skills? How can they help you?

_____ is a leadership style that emphasizes collaboration,trust,and empathy; engages followers in all aspects of the organization;and helps followers to better themselves.

Which of the following statements is true about coordination?

Simon pays annual dues to be a member of a legally recognized organization that represents him along with all of the other employees working at his manufacturing company.The organization Simon belongs to is most likely to be a(n):

The acceptance theory of authority states that:

The supervisor who follows _____ ensures that the disciplinaryaction meets certain tests of fairness and elements of normal due process,such as proper notification,investigation,sufficient evidence,and a penaltycommensurate with the nature of the infraction.

While cooperation is helpful and the lack of it could impede progress,its presence alone will not necessarily get the job done.

Generally,it is better for a supervisor to display power and formal authority.

_____ is defined as the legitimate or rightful power to lead others,the right to orderand to act.

_____ pertain to the ability of a supervisor to perform the jobs in his or her area ofresponsibility.

Managerial authority is not granted to individuals,but rather to the titles that they hold.

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

What are the two main requirements of any supervisory position,and which of these usually determines the effectiveness of a supervisor's performance?

What is the role of an arbitrator?

The Supervisory Challenge

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters

Exam 2: The Management Functions

Administrative skills include the ability to plan,organize,and coordinate the activities of a work group.

_____ is the managerial function that comes first.

The process of delegating authority to lower levels in the hierarchy is required for an organization to have effective managers,supervisors,and employees.

_____ pertain to the ability to obtain,interpret,and apply the informationneeded to make sound decisions.

The ability to work with people is an important human relations skill.

People are often influenced by another personbecause of some tangible or intangible aspect of another's personality.This kind of power is referred to as _____ power.

What are emotional intelligence skills? How can they help you?

_____ is a leadership style that emphasizes collaboration,trust,and empathy; engages followers in all aspects of the organization;and helps followers to better themselves.

Which of the following statements is true about coordination?

Simon pays annual dues to be a member of a legally recognized organization that represents him along with all of the other employees working at his manufacturing company.The organization Simon belongs to is most likely to be a(n):

The acceptance theory of authority states that:

The supervisor who follows _____ ensures that the disciplinaryaction meets certain tests of fairness and elements of normal due process,such as proper notification,investigation,sufficient evidence,and a penaltycommensurate with the nature of the infraction.

While cooperation is helpful and the lack of it could impede progress,its presence alone will not necessarily get the job done.

Generally,it is better for a supervisor to display power and formal authority.

_____ is defined as the legitimate or rightful power to lead others,the right to orderand to act.

_____ pertain to the ability of a supervisor to perform the jobs in his or her area ofresponsibility.

Managerial authority is not granted to individuals,but rather to the titles that they hold.

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

What are the two main requirements of any supervisory position,and which of these usually determines the effectiveness of a supervisor's performance?

What is the role of an arbitrator?

The Supervisory Challenge

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters