Exam 18: Creating and Managing Change

Creating the future is dependent upon

______ requires using every possible channel and opportunity to talk up and reinforce the vision and required new behaviors.

The "tyranny of the or" refers to the belief that only one goal and not another can be attained.

Change-specific reasons for resistance include self-interest and misunderstanding.

Define and discuss organizational development.

Scenario B. A large, bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective and profitable company and that the organizational culture will eventually shift as well. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation. -Which of the following techniques is used in this process to identify what prevents people from changing?

Which of the following change-specific reasons for resistance is likely to occur when a person thinks a change will cause them to lose something of value?

Scenario C. Imagine that your organization has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes but middle management has developed some specific ideas to enlist cooperation among the employees. They are: 1. Management will have a series of small-group discussions to explain the changes to employees. These meetings will involve explanations of "why" the changes will be made and the logic behind the decisions to make the changes and not simply how to execute the new processes. 2. A few employees who are well known for their resistance to these changes have been appointed to serve as "employee liaisons" on the management change leadership team. 3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes. 4. Two senior managers have been identified who are willing and capable of meeting with employees who ultimately refuse to implement the changes. The decision has been made that if an employee causes their work group to fall behind the timeline, they will be told that their choices are to "adapt to the new program or find some other place to work." -The fourth management tactic above is an example of which of the following approaches?

According to Collins and Porras,the essential characteristics of the "built to last" companies included

Researchers studying corporate performance over a 10-year period found that 17 companies in the Fortune 1000 grew total shareholder return by 35 percent or more per year.Explain how they did this.

Force-field analysis involves identifying the specific items that prevent people from changing and the specific things that will drive people toward change.

Even after MP3 players became an accepted technology,some people still resisted utilizing them because they were comfortable with their old ways of listening to music.The reason for this type of resistance to change might be

Which of the following characteristics does it take to be a change agent?

To be world class in the management of employees means

A crucial responsibility for change leaders is to create a sense of comfort.

Discuss the general model for managing resistance.How does force-field analysis contribute to a successful change process?

Too many visible resources can lead to complacency.

Creating the future you want for yourself requires

According to the authors,becoming world class means continually striving to improve and nothing more.

In the process of managing change,moving refers to