Exam 18: Creating and Managing Change

Lots of happy talk from senior management helps to avoid complacency.

Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called

The essential characteristic of great companies,according to Collins and Porras,was their relentless focus on beating the competition.

The ability to achieve multiple objectives at the same time is known as the

Refreezing is not always the best third step if it creates new behaviors that are rigid.

Nanotechnology is an example of

Scenario C. Imagine that your organization has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes but middle management has developed some specific ideas to enlist cooperation among the employees. They are: 1. Management will have a series of small-group discussions to explain the changes to employees. These meetings will involve explanations of "why" the changes will be made and the logic behind the decisions to make the changes and not simply how to execute the new processes. 2. A few employees who are well known for their resistance to these changes have been appointed to serve as "employee liaisons" on the management change leadership team. 3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes. 4. Two senior managers have been identified who are willing and capable of meeting with employees who ultimately refuse to implement the changes. The decision has been made that if an employee causes their work group to fall behind the timeline, they will be told that their choices are to "adapt to the new program or find some other place to work." -The first management tactic above is an example of which of the following approaches?

The system-wide application of behavioral science to organizational effectiveness is referred to as

A performance gap can occur when performance is good but someone realizes that it could be better.

As a new project manager of a call center,you've noted that the quality of customer service at the center is quite varied.Simply put,the service that exists at the call center is not what it should or could be.By making this comparison,you've uncovered a

Management tactics never provide a reason for resistance.

A key management practice that leads to sustained,superior performance is

The belief that things must be either A or B and cannot be both and that only one goal and not another can be attained is referred to as

Being willing to seek new challenges and to reflect honestly on successes and failures is part of lifelong learning.

You are in charge of orientation for new employees who have just received their college degree.One of the agenda items is advice on how they should best shape their future.Explain what you would say.

Failing to create a guiding coalition can endanger a change effort.

In today's business world,an individual's ability to cope with change is related to his/her job performance,the rewards received and career success.

Identifying the forces that prevent people from changing and those that will drive people toward change is called a

In managing resistance to organizational changes,facilitation and support refers to

Reactive change