Question 1

Many individuals and companies are plagued by the ______ the belief that one must choose.

Accepted Answer

A) "problem of if" 
B) "tyranny of the or" 
C) "glut of when" 
D) "predicament of and" 
E) "confusion of what" 
A) "problem of if" 
B) "tyranny of the or" 
C) "glut of when" 
D) "predicament of and" 
E) "confusion of what"

Question 2

Which of the following statements harmonizing multiple changes is accurate?

Accepted Answer

A) There is an answer to every change situation known as the "silver bullet." 
B) There is no "silver bullet" method for organization change. 
C) Organization change is simple. 
D) Organization change requires a single shot method. 
E) Any single,small change will last. 
A) There is an answer to every change situation known as the "silver bullet." 
B) There is no "silver bullet" method for organization change. 
C) Organization change is simple. 
D) Organization change requires a single shot method. 
E) Any single,small change will last.

Question 3

The process of ________ involves determining the idealized,expected state of affairs after a change is implemented.

Accepted Answer

A) communicating the change vision 
B) developing a vision and strategy 
C) consolidating gains and producing more change 
D) generating short-term wins 
E) anchoring new approaches in the culture 
A) communicating the change vision 
B) developing a vision and strategy 
C) consolidating gains and producing more change 
D) generating short-term wins 
E) anchoring new approaches in the culture

Question 4

Discuss the general reasons for resistance to change and give an example of each.

Accepted Answer

Resistance to change can stem from a var

Question 5

Strengthening new behaviors that support a change is known as

Accepted Answer

A) moving. 
B) unfreezing. 
C) freezing. 
D) refreezing. 
E) enforcing. 
A) moving. 
B) unfreezing. 
C) freezing. 
D) refreezing. 
E) enforcing.

Question 6

Adapters try to change the structure of their industries,creating a future competitive landscape of their own design.

Accepted Answer

A) True 
 B)False

Question 7

Striving for world-class excellence is essential to survival and success in today's intensely competitive business world.

Accepted Answer

A) True 
 B)False

Question 8

In managing resistance to change due to adjustment problems,facilitation and support is the best choice.

Accepted Answer

A) True 
 B)False

Question 9

__________ take the current industry structure and its future evolution as givens.

Accepted Answer

A) Stables 
B) Shapers 
C) Adapters 
D) Compromisers 
E) Complementors 
A) Stables 
B) Shapers 
C) Adapters 
D) Compromisers 
E) Complementors

Question 10

Which of the following is a common reason for complacency?

Accepted Answer

A) The absence of visible resources 
B) A high overall performance standard 
C) Insufficient performance feedback from internal sources 
D) The presence of a major and visible crisis 
E) Human nature 
A) The absence of visible resources 
B) A high overall performance standard 
C) Insufficient performance feedback from internal sources 
D) The presence of a major and visible crisis 
E) Human nature

Question 11

Explain the difference between the "tyranny of the or" and the "genius of the and."

Accepted Answer

The "tyranny of the or" refers to the id

Question 12

One way to accomplish unfreezing is to communicate the negative consequences of the old ways by comparing the organization's performance with that of its competitors'.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an approach to managing resistance to change?

Accepted Answer

A) Evaluation and communication 
B) Participation and structure 
C) Promotion and support 
D) Vision and communication 
E) Coercion 
A) Evaluation and communication 
B) Participation and structure 
C) Promotion and support 
D) Vision and communication 
E) Coercion

Question 14

The key to successful change is people.

Accepted Answer

A) True 
 B)False

Question 15

A critical characteristic of success,for all the great companies studied in "Built to Last," was a set of common values that all the companies followed.

Accepted Answer

A) True 
 B)False

Question 16

Organizational development supports human potential.

Accepted Answer

A) True 
 B)False

Question 17

Shared responsibility for change in organizations is often lost with growth and over time.

Accepted Answer

A) True 
 B)False

Question 18

In response to resistance to a change in customer service standards from the clerks,the local department store asked for advice from clerks from each of the shifts.These clerks were then asked to assist managers in disseminating information and training other clerks regarding the new standards.The department store used which method of managing resistance to change?

Accepted Answer

A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Coercion 
A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Coercion

Question 19

Explain the sources of complacency in an organization setting.

Accepted Answer

Complacency in an organization can stem

Question 20

In return for participation and cooperation in instituting a major organizational change,Terry Textiles provided each of its employees with two extra days of paid vacation.This is an example of which method of dealing with employee resistance to change?

Accepted Answer

A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Coercion 
A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Manipulation and cooptation 
E) Coercion

Many individuals and companies are plagued by the ______ the belief that one must choose.

Which of the following statements harmonizing multiple changes is accurate?

The process of ________ involves determining the idealized,expected state of affairs after a change is implemented.

Discuss the general reasons for resistance to change and give an example of each.

Strengthening new behaviors that support a change is known as

Adapters try to change the structure of their industries,creating a future competitive landscape of their own design.

Striving for world-class excellence is essential to survival and success in today's intensely competitive business world.

In managing resistance to change due to adjustment problems,facilitation and support is the best choice.

__________ take the current industry structure and its future evolution as givens.

Which of the following is a common reason for complacency?

Explain the difference between the "tyranny of the or" and the "genius of the and."

One way to accomplish unfreezing is to communicate the negative consequences of the old ways by comparing the organization's performance with that of its competitors'.

Which of the following is an approach to managing resistance to change?

The key to successful change is people.

A critical characteristic of success,for all the great companies studied in "Built to Last," was a set of common values that all the companies followed.

Organizational development supports human potential.

Shared responsibility for change in organizations is often lost with growth and over time.

Explain the sources of complacency in an organization setting.

In return for participation and cooperation in instituting a major organizational change,Terry Textiles provided each of its employees with two extra days of paid vacation.This is an example of which method of dealing with employee resistance to change?

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Team-Work

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Managing Change

Many individuals and companies are plagued by the ______ the belief that one must choose.

Which of the following statements harmonizing multiple changes is accurate?

The process of ________ involves determining the idealized,expected state of affairs after a change is implemented.

Discuss the general reasons for resistance to change and give an example of each.

Strengthening new behaviors that support a change is known as

Adapters try to change the structure of their industries,creating a future competitive landscape of their own design.

Striving for world-class excellence is essential to survival and success in today's intensely competitive business world.

In managing resistance to change due to adjustment problems,facilitation and support is the best choice.

__________ take the current industry structure and its future evolution as givens.

Which of the following is a common reason for complacency?

Explain the difference between the "tyranny of the or" and the "genius of the and."

One way to accomplish unfreezing is to communicate the negative consequences of the old ways by comparing the organization's performance with that of its competitors'.

Which of the following is an approach to managing resistance to change?

The key to successful change is people.

A critical characteristic of success,for all the great companies studied in "Built to Last," was a set of common values that all the companies followed.

Organizational development supports human potential.

Shared responsibility for change in organizations is often lost with growth and over time.

Explain the sources of complacency in an organization setting.

In return for participation and cooperation in instituting a major organizational change,Terry Textiles provided each of its employees with two extra days of paid vacation.This is an example of which method of dealing with employee resistance to change?

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Team-Work

Communicating

Managerial Control

Managing Technology and Innovation

Filters