Exam 18: Creating and Managing Change

In the context of leading change,highlighting positive results and developing new change agents is part of

Scenario A. Courtney and Wayne are managers in a medium-sized retail store. They have been notified by their district office (just as the extremely busy holiday season is beginning!) that there are several significant changes about to take place in their organization. While neither Courtney nor Wayne is enthusiastic about the changes, their reasons for "fighting back," as they put it, are different. Courtney believes that she might agree with the organization's ideas but hasn't seen enough information and would like to wait to meet and discuss the change before deciding. Wayne, on the other hand, sees no future in the change and doesn't believe that he will ever agree with the organization's idea. Wayne has a long history of disagreeing with "corporate." In fact, no one that works with Wayne can remember a single change that he has not challenged. -Courtney and Wayne are both exhibiting

The three basic stages of implementing change within an organization are

Employees' assessments of change can be more accurate than management's.

One of the qualities required to be a successful change agent is seeing a future that others don't see.

Organizational ambidexterity refers to being able to achieve multiple objectives at the same time.

Compare and contrast adapters and shapers.Use an example to describe the importance of the differences between these two concepts.

Scenario B. A large, bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective and profitable company and that the organizational culture will eventually shift as well. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation. -Which of the following is the most effective way to help employees recognize that their "old ways" are obsolete?

Examples of ways you can "go beyond your job description" include volunteering for projects and initiating solutions.

When people have discrepant information about an organizational change or its implementation,they are likely to resist the change due to

Urgency is driven by

The "systemwide" component of OD means that OD is a narrow improvement in technology.

Scenario B. A large, bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective and profitable company and that the organizational culture will eventually shift as well. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation. -Which of the following statements is TRUE regarding the third step in the general model for managing resistance?

Scenario C. Imagine that your organization has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes but middle management has developed some specific ideas to enlist cooperation among the employees. They are: 1. Management will have a series of small-group discussions to explain the changes to employees. These meetings will involve explanations of "why" the changes will be made and the logic behind the decisions to make the changes and not simply how to execute the new processes. 2. A few employees who are well known for their resistance to these changes have been appointed to serve as "employee liaisons" on the management change leadership team. 3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes. 4. Two senior managers have been identified who are willing and capable of meeting with employees who ultimately refuse to implement the changes. The decision has been made that if an employee causes their work group to fall behind the timeline, they will be told that their choices are to "adapt to the new program or find some other place to work." -The third management tactic above is an example of which of the following approaches?