Question 1

Which of the following is a good way to write directions?

Accepted Answer

A)  Compose the message entirely in passive voice. 
B)  Do not complicate the message with additional tips. 
C)  Put the different steps in a numbered list. 
D)  Write the steps using the I-voice. 
E)  Summarize all the directions in the subject line of the message. 
A)  Compose the message entirely in passive voice. 
B)  Do not complicate the message with additional tips. 
C)  Put the different steps in a numbered list. 
D)  Write the steps using the I-voice. 
E)  Summarize all the directions in the subject line of the message. C

Question 2

Which of the following types of messages will probably require the least amount of time for planning and reviewing?

Accepted Answer

A)  routine message 
B)  persuasive message 
C)  bad-news message 
D)  crisis communications message 
E)  public relations message 
A)  routine message 
B)  persuasive message 
C)  bad-news message 
D)  crisis communications message 
E)  public relations message A

Question 3

Which of the following will damage the credibility of the author of routine messages?

Accepted Answer

A)  a too-direct subject line 
B)  the use of short paragraphs 
C)  the use of bulleted lists 
D)  short,concise messages 
E)  overly general messages 
A)  a too-direct subject line 
B)  the use of short paragraphs 
C)  the use of bulleted lists 
D)  short,concise messages 
E)  overly general messages E

Question 4

Typically,an announcement is broadcast to very few receivers.

Accepted Answer

A) True 
 B)False

Question 5

Messages that provide directions and messages that set expectations both involve telling others what to do.

Accepted Answer

A) True 
 B)False

Question 6

Failure to set expectations will most likely lead to

Accepted Answer

A)  employee goodwill. 
B)  team building. 
C)  increased self-determination. 
D)  professional disappointments. 
E)  honored claims. 
A)  employee goodwill. 
B)  team building. 
C)  increased self-determination. 
D)  professional disappointments. 
E)  honored claims.

Question 7

What are the drawbacks of showing excessive appreciation?

Accepted Answer

Showing your appreciation will help buil

Question 8

Describe the writing process for routine messages.Explain what is involved in each of the steps.

Accepted Answer

The most important planning step is mess

Question 9

Which question will help you to establish credibility with the readers of your routine messages?

Accepted Answer

A)  What information does the audience need,and how do they want to receive it? 
B)  How can I use this message to show off my experience and accomplishments? 
C)  How can I trim as much detail as possible from this message? 
D)  What is the most persuasive argument that I can make in this message? 
E)  What type of formatting will draw the most attention to my design skills? 
A)  What information does the audience need,and how do they want to receive it? 
B)  How can I use this message to show off my experience and accomplishments? 
C)  How can I trim as much detail as possible from this message? 
D)  What is the most persuasive argument that I can make in this message? 
E)  What type of formatting will draw the most attention to my design skills?

Question 10

Which of the following is a central component in setting expectations for those you manage?

Accepted Answer

A)  making claims 
B)  making requests 
C)  stating goodwill 
D)  providing deadlines 
E)  analyzing audiences 
A)  making claims 
B)  making requests 
C)  stating goodwill 
D)  providing deadlines 
E)  analyzing audiences

Question 11

In responses to inquiries,setting off each question is an unnecessary and distracting formatting gimmick.

Accepted Answer

A) True 
 B)False

Question 12

Keiko manages a team of graphic designers.She distributes a document describing in detail each task for an upcoming project.Each task is assigned to a specific member of her team.What aspect of setting expectations does this accomplish?

Accepted Answer

A)  explaining overall expectation 
B)  providing deadlines 
C)  stating goodwill 
D)  discussing coordination 
E)  describing responsibilities 
A)  explaining overall expectation 
B)  providing deadlines 
C)  stating goodwill 
D)  discussing coordination 
E)  describing responsibilities

Question 13

What does discussing coordination mean?

Accepted Answer

A)  encouraging employees to engage in networked communication to solve problems 
B)  designating tasks and work outcomes to certain employees 
C)  setting out the timeline by which the work should be accomplished satisfactorily 
D)  providing guidelines for how employees should communicate and cooperate with one another 
E)  identifying a potential crisis and developing a strategy for avoiding it 
A)  encouraging employees to engage in networked communication to solve problems 
B)  designating tasks and work outcomes to certain employees 
C)  setting out the timeline by which the work should be accomplished satisfactorily 
D)  providing guidelines for how employees should communicate and cooperate with one another 
E)  identifying a potential crisis and developing a strategy for avoiding it

Question 14

Many young managers fail to set expectations because they want to maintain a friendly feeling with subordinates.

Accepted Answer

A) True 
 B)False

Question 15

Typically,routine messages deal with complex matters that require in-depth analysis.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is most likely to be a component of an appreciation message?

Accepted Answer

A)  an attention getter 
B)  a quick rationale 
C)  a call to action 
D)  a goal for the message 
E)  a deadline for a task 
A)  an attention getter 
B)  a quick rationale 
C)  a call to action 
D)  a goal for the message 
E)  a deadline for a task

Question 17

While drafting a routine message,you should

Accepted Answer

A)  avoid using bullets or numbers. 
B)  use very long sentences and paragraphs. 
C)  ensure the tone of the message is reader-centered. 
D)  place the primary message at the end. 
E)  avoid using the recipient's name. 
A)  avoid using bullets or numbers. 
B)  use very long sentences and paragraphs. 
C)  ensure the tone of the message is reader-centered. 
D)  place the primary message at the end. 
E)  avoid using the recipient's name.

Question 18

Explain the different components of a message that makes a request.

Accepted Answer

Like all routine messages,routine reques

Question 19

Hannah receives an email from Keith,a subordinate who is about to start analyzing a market research report.Keith has never done this before,so he sends Hannah a long paragraph that contains five questions about the assignment.What is the best way for Hannah to respond to Keith?

Accepted Answer

A)  by inserting her answers directly into Keith's paragraph 
B)  by giving a general summary of the process 
C)  by writing a new paragraph that contains all her answers 
D)  by writing her answers to the questions as a numbered or bulleted list 
E)  by telling Keith that he should model his work on the analysis she did last year 
A)  by inserting her answers directly into Keith's paragraph 
B)  by giving a general summary of the process 
C)  by writing a new paragraph that contains all her answers 
D)  by writing her answers to the questions as a numbered or bulleted list 
E)  by telling Keith that he should model his work on the analysis she did last year

Question 20

Identify the three central components of setting expectations,and give details about each component.

Accepted Answer

Three components are central in setting

Which of the following is a good way to write directions?

Which of the following types of messages will probably require the least amount of time for planning and reviewing?

Which of the following will damage the credibility of the author of routine messages?

Typically,an announcement is broadcast to very few receivers.

Messages that provide directions and messages that set expectations both involve telling others what to do.

Failure to set expectations will most likely lead to

What are the drawbacks of showing excessive appreciation?

Describe the writing process for routine messages.Explain what is involved in each of the steps.

Which question will help you to establish credibility with the readers of your routine messages?

Which of the following is a central component in setting expectations for those you manage?

In responses to inquiries,setting off each question is an unnecessary and distracting formatting gimmick.

Keiko manages a team of graphic designers.She distributes a document describing in detail each task for an upcoming project.Each task is assigned to a specific member of her team.What aspect of setting expectations does this accomplish?

What does discussing coordination mean?

Many young managers fail to set expectations because they want to maintain a friendly feeling with subordinates.

Typically,routine messages deal with complex matters that require in-depth analysis.

Which of the following is most likely to be a component of an appreciation message?

While drafting a routine message,you should

Explain the different components of a message that makes a request.

Hannah receives an email from Keith,a subordinate who is about to start analyzing a market research report.Keith has never done this before,so he sends Hannah a long paragraph that contains five questions about the assignment.What is the best way for Hannah to respond to Keith?

Identify the three central components of setting expectations,and give details about each component.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 9: Routine Business Messages

Which of the following is a good way to write directions?

Which of the following types of messages will probably require the least amount of time for planning and reviewing?

Which of the following will damage the credibility of the author of routine messages?

Typically,an announcement is broadcast to very few receivers.

Messages that provide directions and messages that set expectations both involve telling others what to do.

Failure to set expectations will most likely lead to

What are the drawbacks of showing excessive appreciation?

Describe the writing process for routine messages.Explain what is involved in each of the steps.

Which question will help you to establish credibility with the readers of your routine messages?

Which of the following is a central component in setting expectations for those you manage?

In responses to inquiries,setting off each question is an unnecessary and distracting formatting gimmick.

Keiko manages a team of graphic designers.She distributes a document describing in detail each task for an upcoming project.Each task is assigned to a specific member of her team.What aspect of setting expectations does this accomplish?

What does discussing coordination mean?

Many young managers fail to set expectations because they want to maintain a friendly feeling with subordinates.

Typically,routine messages deal with complex matters that require in-depth analysis.

Which of the following is most likely to be a component of an appreciation message?

While drafting a routine message,you should

Explain the different components of a message that makes a request.

Hannah receives an email from Keith,a subordinate who is about to start analyzing a market research report.Keith has never done this before,so he sends Hannah a long paragraph that contains five questions about the assignment.What is the best way for Hannah to respond to Keith?

Identify the three central components of setting expectations,and give details about each component.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters