Exam 2: Interpersonal Communication and Emotional Intelligence

Christine's team is having a difficult time developing a team identity.She thinks the problem might be that the team members all come from different departments and have not worked together before.What kind of questions can Christine use to help with this issue?

Free

(Multiple Choice)

4.8/5

(30)

Question 1

Correct Answer:

Verified

Explain semantic noise with examples.

Free

(Essay)

4.7/5

(31)

Question 2

Correct Answer:

Verified

Semantic noise occurs when communicators apply different meanings to the same words or phrases.For example,two people may have different ideas about what "acceptable profit margin" means.One manager may have a figure in mind,such as 10 percent.Another may think of a range between 20 and 30 percent.Semantic noise can be most difficult to overcome when strong emotions are attached to words or phrases.For example,a term such as "downsize" may invoke positive emotions for a manager who associates this term with frugality and wise cash management.However,another manager may view this term with negative emotions and associate it with callousness and disloyalty on the part of the corporation.

Which of the following is an impact of low self-management on interpersonal communication?

Free

(Multiple Choice)

4.8/5

(39)

Question 3

Correct Answer:

Verified

As Cho explains her dissatisfaction with her current salary,her supervisor abruptly looks away and sighs.What does the supervisor's nonverbal behavior indicate?

(Multiple Choice)

4.9/5

(32)

Question 4

Venting negative feelings is one of the most effective strategies for de-escalating anger.

(True/False)

4.8/5

(33)

Question 5

How does emotional hijacking hinder effective interpersonal communication?

(Essay)

4.8/5

(40)

Question 6

Semantic noise refers to interference due to attitudes,ideas,and emotions experienced during an interpersonal interaction.

(True/False)

4.8/5

(42)

Question 7

When a person is treated poorly,responding aggressively potentially de-escalates a difficult situation and shows that person's character and caring.

(True/False)

5.0/5

(34)

Question 8

In the interpersonal communication process,communicators encode and send messages at the same time that they also receive and decode messages.

(True/False)

4.8/5

(36)

Question 9

Which of the following is an example of disrespecting the dignity and worth of others?

(Multiple Choice)

4.7/5

(23)

Question 10

Each person involved in interpersonal communication is both encoding and decoding meaning.

(True/False)

4.9/5

(43)

Question 11

_____ noise occurs when communicators apply different meanings to the same words or phrases.

(Multiple Choice)

4.9/5

(38)

Question 12

Which of the following is an example of psychological noise?

(Multiple Choice)

4.9/5

(30)

Question 13

Recent business-school graduates rank listening skills among the most important communication skills.

(True/False)

4.9/5

(38)

Question 14

Which of the following is an example of the active listening skill of clarifying?

(Multiple Choice)

4.9/5

(32)

Question 15

During a budget meeting,Eva concludes her part of the talk and points to her presentation partner.What does this gesture most likely mean in context?

(Multiple Choice)

4.8/5

(27)

Question 16

How can individuals use mitigating information to help with self-management?

(Essay)

4.7/5

(37)

Question 17

Cindy intends to say something to her employee to explain why he is being transferred to a new project.The thought that Cindy intends to communicate is known as

(Multiple Choice)

4.8/5

(26)

Question 18

During his annual performance review,Blake says to his supervisor,"So the two main ways that you want me to improve are to double-check my work for accuracy and to be more of a team player.Is that correct?" What active listening skill has Blake used?

(Multiple Choice)

4.8/5

(36)

Question 19

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

(Multiple Choice)

4.9/5

(31)

Question 20

Showing 1 - 20 of 80

Christine's team is having a difficult time developing a team identity.She thinks the problem might be that the team members all come from different departments and have not worked together before.What kind of questions can Christine use to help with this issue?

Explain semantic noise with examples.

Which of the following is an impact of low self-management on interpersonal communication?

As Cho explains her dissatisfaction with her current salary,her supervisor abruptly looks away and sighs.What does the supervisor's nonverbal behavior indicate?

Venting negative feelings is one of the most effective strategies for de-escalating anger.

How does emotional hijacking hinder effective interpersonal communication?

Semantic noise refers to interference due to attitudes,ideas,and emotions experienced during an interpersonal interaction.

When a person is treated poorly,responding aggressively potentially de-escalates a difficult situation and shows that person's character and caring.

In the interpersonal communication process,communicators encode and send messages at the same time that they also receive and decode messages.

Which of the following is an example of disrespecting the dignity and worth of others?

Each person involved in interpersonal communication is both encoding and decoding meaning.

_____ noise occurs when communicators apply different meanings to the same words or phrases.

Which of the following is an example of psychological noise?

Recent business-school graduates rank listening skills among the most important communication skills.

Which of the following is an example of the active listening skill of clarifying?

During a budget meeting,Eva concludes her part of the talk and points to her presentation partner.What does this gesture most likely mean in context?

How can individuals use mitigating information to help with self-management?

Cindy intends to say something to her employee to explain why he is being transferred to a new project.The thought that Cindy intends to communicate is known as

During his annual performance review,Blake says to his supervisor,"So the two main ways that you want me to improve are to double-check my work for accuracy and to be more of a team player.Is that correct?" What active listening skill has Blake used?

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

Establishing Credibility

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters