Question 1

List three ways of ensuring the completeness of business messages.

Accepted Answer

One can ensure the completeness of business messages by (1)providing all relevant information, (2)being accurate,and (3)being specific.

Question 2

What impact does beginning sentences with "it is" or "there are" have on a business message?

Accepted Answer

A)  The message is less precise because it is wordy and lacks a specific subject. 
B)  The message is less precise because it contains figurative,not literal,meanings. 
C)  The message is more concise because those are brief phrases. 
D)  The message is more active because the second word is a verb. 
E)  The message is less natural sounding because it is not parallel. 
A)  The message is less precise because it is wordy and lacks a specific subject. 
B)  The message is less precise because it contains figurative,not literal,meanings. 
C)  The message is more concise because those are brief phrases. 
D)  The message is more active because the second word is a verb. 
E)  The message is less natural sounding because it is not parallel. A

Question 3

The more you use special formatting,such as italics or underlining,the more likely you are to communicate your emphasis to your reader.

Accepted Answer

A) True 
 B)False  False

Question 4

Which statement about buzzwords is true?

Accepted Answer

A)  They make text more active. 
B)  They are trite due to overuse. 
C)  They have very technical meanings. 
D)  They shorten the length of the message. 
E)  They improve a message's accuracy. 
A)  They make text more active. 
B)  They are trite due to overuse. 
C)  They have very technical meanings. 
D)  They shorten the length of the message. 
E)  They improve a message's accuracy.

Question 5

One way to solve the problem of overly lengthy paragraphs is to

Accepted Answer

A)  include more figures of speech. 
B)  focus on one idea or topic in each paragraph. 
C)  use passive voice instead of active. 
D)  start more sentences with "There is." 
E)  replace verbs with prepositional phrases. 
A)  include more figures of speech. 
B)  focus on one idea or topic in each paragraph. 
C)  use passive voice instead of active. 
D)  start more sentences with "There is." 
E)  replace verbs with prepositional phrases.

Question 6

What techniques can a business writer use to make series and lists easier for readers to comprehend?

Accepted Answer

Parallel language is one way to make ser

Question 7

In the context of creating a complete business message,which of the following is true?

Accepted Answer

A)  Providing too much information can distract the readers and weigh a business document down. 
B)  Using action verbs focuses on the goal of coordinating action in the workplace and livens up your writing. 
C)  Using longer,more unusual words to "sound smart" can increase the credibility of your message. 
D)  Using the passive voice allows for faster processing by the readers,because most people naturally think in that structure. 
E)  Relying on parallel language can distract the readers from the main message you want to deliver. 
A)  Providing too much information can distract the readers and weigh a business document down. 
B)  Using action verbs focuses on the goal of coordinating action in the workplace and livens up your writing. 
C)  Using longer,more unusual words to "sound smart" can increase the credibility of your message. 
D)  Using the passive voice allows for faster processing by the readers,because most people naturally think in that structure. 
E)  Relying on parallel language can distract the readers from the main message you want to deliver.

Question 8

In order to be accurate,a business message must be

Accepted Answer

A)  concise. 
B)  exact. 
C)  short. 
D)  redundant. 
E)  general. 
A)  concise. 
B)  exact. 
C)  short. 
D)  redundant. 
E)  general.

Question 9

Julio has a long paragraph that describes the two main causes of employee absenteeism and gives a suggestion to address each cause.Ideally,how many paragraphs does Julio need to cover this material?

Accepted Answer

A)  one 
B)  two 
C)  three 
D)  four 
E)  five 
A)  one 
B)  two 
C)  three 
D)  four 
E)  five

Question 10

For most written business communications,the first consideration should be to

Accepted Answer

A)  present the message in a visually appealing manner. 
B)  get the message across in an easy-to-read manner. 
C)  select the facts in a persuasive manner. 
D)  construct the message in passive voice. 
E)  demonstrate how much of an expert you are. 
A)  present the message in a visually appealing manner. 
B)  get the message across in an easy-to-read manner. 
C)  select the facts in a persuasive manner. 
D)  construct the message in passive voice. 
E)  demonstrate how much of an expert you are.

Question 11

Why is it necessary to ensure that business messages are accurate?

Accepted Answer

Accuracy is a basic objective of all bus

Question 12

Andre,the floor manager of a packing plant,is under pressure from his boss to increase productivity.He circulates a memo telling all of his workers that they need to increase the number of units packed each hour.After a month,production has not changed significantly.What went wrong in his communication?

Accepted Answer

A)  He did not explain the pressure he was under. 
B)  His message was not concise enough. 
C)  He used a memo instead of a more formal document. 
D)  His message did not set a clear and specific production target. 
E)  His message was not friendly enough. 
A)  He did not explain the pressure he was under. 
B)  His message was not concise enough. 
C)  He used a memo instead of a more formal document. 
D)  His message did not set a clear and specific production target. 
E)  His message was not friendly enough.

Question 13

It becomes easier for your readers to process the information you present when you

Accepted Answer

A)  match your writing style to the way your readers think and talk. 
B)  use prepositional phrases extensively as they increase the clarity of the message. 
C)  choose long and obscure words to pique their curiosity. 
D)  avoid using parallel language,which makes it difficult to distinguish between the information provided. 
E)  include a lot of text in your message and very little white space. 
A)  match your writing style to the way your readers think and talk. 
B)  use prepositional phrases extensively as they increase the clarity of the message. 
C)  choose long and obscure words to pique their curiosity. 
D)  avoid using parallel language,which makes it difficult to distinguish between the information provided. 
E)  include a lot of text in your message and very little white space.

Question 14

Sentences that begin with "it is" or "there are" generally contain more words than necessary.

Accepted Answer

A) True 
 B)False

Question 15

Chun has designed a flyer to invite employees to a workshop about time management.She wants to know if it is inviting and clear.Which of the following colleagues could provide the best feedback?

Accepted Answer

A)  a colleague in the Human Resources Department 
B)  a colleague in the Shipping Department 
C)  a colleague in the Legal Department 
D)  a colleague on the Executive Committee 
E)  a colleague in the Marketing Department 
A)  a colleague in the Human Resources Department 
B)  a colleague in the Shipping Department 
C)  a colleague in the Legal Department 
D)  a colleague on the Executive Committee 
E)  a colleague in the Marketing Department

Question 16

The closer you match your writing style to the way your readers think and talk,the easier it is for them to process the information you present.

Accepted Answer

A) True 
 B)False

Question 17

Discuss two ways of reducing the overall word count in business messages.Give specific examples of each.

Accepted Answer

One way to reduce word count and make bu

Question 18

Writers should typically use the active voice when they want to avoid blaming others or sounding bossy.

Accepted Answer

A) True 
 B)False

Question 19

Dale has written a proposal for a new initiative.Which of the following will help him evaluate how his message will impact stakeholders?

Accepted Answer

A)  doing a first pass of proofreading 
B)  applying the FAIR test 
C)  doing a second pass of proofreading 
D)  consulting the design department 
E)  using the AIM planning process 
A)  doing a first pass of proofreading 
B)  applying the FAIR test 
C)  doing a second pass of proofreading 
D)  consulting the design department 
E)  using the AIM planning process

Question 20

The more specific you are,the more likely your readers are to become impatient and begin skimming your message.

Accepted Answer

A) True 
 B)False

List three ways of ensuring the completeness of business messages.

What impact does beginning sentences with "it is" or "there are" have on a business message?

The more you use special formatting,such as italics or underlining,the more likely you are to communicate your emphasis to your reader.

Which statement about buzzwords is true?

One way to solve the problem of overly lengthy paragraphs is to

What techniques can a business writer use to make series and lists easier for readers to comprehend?

In the context of creating a complete business message,which of the following is true?

In order to be accurate,a business message must be

Julio has a long paragraph that describes the two main causes of employee absenteeism and gives a suggestion to address each cause.Ideally,how many paragraphs does Julio need to cover this material?

For most written business communications,the first consideration should be to

Why is it necessary to ensure that business messages are accurate?

It becomes easier for your readers to process the information you present when you

Sentences that begin with "it is" or "there are" generally contain more words than necessary.

Chun has designed a flyer to invite employees to a workshop about time management.She wants to know if it is inviting and clear.Which of the following colleagues could provide the best feedback?

The closer you match your writing style to the way your readers think and talk,the easier it is for them to process the information you present.

Discuss two ways of reducing the overall word count in business messages.Give specific examples of each.

Writers should typically use the active voice when they want to avoid blaming others or sounding bossy.

Dale has written a proposal for a new initiative.Which of the following will help him evaluate how his message will impact stakeholders?

The more specific you are,the more likely your readers are to become impatient and begin skimming your message.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 6: Improving Readability With Style and Design

List three ways of ensuring the completeness of business messages.

What impact does beginning sentences with "it is" or "there are" have on a business message?

The more you use special formatting,such as italics or underlining,the more likely you are to communicate your emphasis to your reader.

Which statement about buzzwords is true?

One way to solve the problem of overly lengthy paragraphs is to

What techniques can a business writer use to make series and lists easier for readers to comprehend?

In the context of creating a complete business message,which of the following is true?

In order to be accurate,a business message must be

Julio has a long paragraph that describes the two main causes of employee absenteeism and gives a suggestion to address each cause.Ideally,how many paragraphs does Julio need to cover this material?

For most written business communications,the first consideration should be to

Why is it necessary to ensure that business messages are accurate?

It becomes easier for your readers to process the information you present when you

Sentences that begin with "it is" or "there are" generally contain more words than necessary.

Chun has designed a flyer to invite employees to a workshop about time management.She wants to know if it is inviting and clear.Which of the following colleagues could provide the best feedback?

The closer you match your writing style to the way your readers think and talk,the easier it is for them to process the information you present.

Discuss two ways of reducing the overall word count in business messages.Give specific examples of each.

Writers should typically use the active voice when they want to avoid blaming others or sounding bossy.

Dale has written a proposal for a new initiative.Which of the following will help him evaluate how his message will impact stakeholders?

The more specific you are,the more likely your readers are to become impatient and begin skimming your message.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters