Exam 11: Bad-News Messages

Elise,the head of human resources at Gold Bowl Inc. ,has to deliver a negative performance review to Aaron,one of Gold Bowl's employees.Which of the following is the best teaser statement for Elise to use in the subject line of her bad-news email?

When delivering negative performance reviews,focusing on attitudes and intentions will

Which of the following is the most effective way of delivering a bad-news message to a long-term client?

Which component of the FAIR test relates to the question "Have I stated the message in a way that recognizes the inherent worth of others?"

When bad-news message recipients know you are concerned about them,they generally respond without antagonism and even appreciate your honesty.

The mum effect results when employees in an organization

List the various points that are to be considered while delivering negative performance reviews.

The mum effect occurs when bad news is filtered out of messages as they are passed up the chain of command.

Which aspect of bad news indicates how serious or detrimental a bad-news message is?

Bad news is best delivered in person.

Megan,an account manager at Murray & Associates,has decided to reject a marketing concept developed by Niles,a respected colleague.What are some ways in which Megan can avoid the mistake of offering token appreciation for Niles' suggestion?

One advantage of giving bad news in a written communication is that you can ensure that you state the bad news with great care and accuracy.

Malik uses appraisal software to provide regular feedback to his employees.Which of the following is an example of something he should not do with the software?

According to communication specialist Dave Zielinski,communicators should avoid openness when delivering bad news.

Delivering bad news without knowing the details tends to cause unnecessary anxiety among receivers.

In performance reviews,providing feedback only on observable actions typically provokes defensiveness.

Duane is preparing a negative performance review for Eric,an employee whose productivity is far below that of his fellow team members.Which of the following questions will help Duane determine if his draft review passes the "impacts" aspect of the FAIR test?

A person with high emotional intelligence will usually

The person delivering bad news should not discuss the immediate impacts of that news on recipients.

Veronica,a sales manager at West Wind Apparel Company,is reviewing the performance of her team.She observes that one of her subordinates,Melissa,has performed poorly in the last quarter.When giving Melissa a negative performance review,Veronica should ensure that she