Question 1

Effective teams spend about half their time bonding by talking about social activities.

Accepted Answer

A) True 
 B)False  False

Question 2

What should the leader do just before closing a meeting?

Accepted Answer

A)  summarize what was accomplished 
B)  allow the attendees to ask questions 
C)  elaborate on the main issues 
D)  ask each attendee to share 
E)  evaluate his or her performance 
A)  summarize what was accomplished 
B)  allow the attendees to ask questions 
C)  elaborate on the main issues 
D)  ask each attendee to share 
E)  evaluate his or her performance A

Question 3

What is the purpose of an agenda,and how does it relate to effective meetings?

Accepted Answer

Agendas provide structure for meetings.For most meetings,preparing and distributing an agenda ahead of time allows each meeting participant to form expectations and prepare.Most agendas should include items to be covered,time frames,goals and/or expected outcomes,roles,and materials needed.You can foster more effective meetings by getting others involved in the agenda-creation process.

Question 4

During a group writing project,what should teams do to ensure that all team members buy into the final product? Identify actions to take during all stages of the project.

Accepted Answer

Teams should put extra effort into the p

Question 5

Which of the following is the role of a facilitator?

Accepted Answer

A)  keeping the meeting's minutes 
B)  ensuring fair discussion of each agenda item in a meeting 
C)  discouraging debate and dissent 
D)  steering conversations toward predetermined conclusions 
E)  presenting counter arguments to ideas or suggestions 
A)  keeping the meeting's minutes 
B)  ensuring fair discussion of each agenda item in a meeting 
C)  discouraging debate and dissent 
D)  steering conversations toward predetermined conclusions 
E)  presenting counter arguments to ideas or suggestions

Question 6

Which action is most likely to help build trust in a virtual team?

Accepted Answer

A)  be proactively engaged 
B)  multitask during meetings 
C)  avoid social conversation 
D)  work as independently as possible 
E)  rely mostly on email to communicate 
A)  be proactively engaged 
B)  multitask during meetings 
C)  avoid social conversation 
D)  work as independently as possible 
E)  rely mostly on email to communicate

Question 7

When developing an agenda to address high-priority items,items of least importance must be placed near the beginning of the agenda.

Accepted Answer

A) True 
 B)False

Question 8

Which statement describes the difference between inherent diversity and acquired diversity?

Accepted Answer

A)  Inherent diversity means that there is little difference between team members.Acquired diversity means pairing people with very different skill sets. 
B)  Inherent diversity refers to the diversity of a team.Acquired diversity refers to the diversity of the organization as a whole. 
C)  Inherent diversity involves biological traits.Acquired diversity involves traits gained through experience. 
D)  Inherent diversity measures the diversity of existing staff.Acquired diversity refers to recruiting diverse candidates. 
E)  Inherent diversity is present in every organization.Acquired diversity must be carefully cultivated. 
A)  Inherent diversity means that there is little difference between team members.Acquired diversity means pairing people with very different skill sets. 
B)  Inherent diversity refers to the diversity of a team.Acquired diversity refers to the diversity of the organization as a whole. 
C)  Inherent diversity involves biological traits.Acquired diversity involves traits gained through experience. 
D)  Inherent diversity measures the diversity of existing staff.Acquired diversity refers to recruiting diverse candidates. 
E)  Inherent diversity is present in every organization.Acquired diversity must be carefully cultivated.

Question 9

Hector and his team work for an educational publisher.The team has to write a report comparing the textbooks of three competitors.Who would be the best person to analyze the books' methods of teaching?

Accepted Answer

A)  Hector,who has two years of experience in market research 
B)  George,who has five years of experience as an editor 
C)  Kerry,who has three years of experience as a book designer 
D)  Lin,who has four years of experience as an educator 
E)  Lisa,who has five years of experience as a production coordinator 
A)  Hector,who has two years of experience in market research 
B)  George,who has five years of experience as an editor 
C)  Kerry,who has three years of experience as a book designer 
D)  Lin,who has four years of experience as an educator 
E)  Lisa,who has five years of experience as a production coordinator

Question 10

Marianna perceives that Ed,the meeting facilitator,seems to have chosen a side.As a result,Marianna may be reluctant to share her opinions.

Accepted Answer

A) True 
 B)False

Question 11

For brevity,the minutes of a meeting should include only the main decisions that were reached.

Accepted Answer

A) True 
 B)False

Question 12

Validating is a way of

Accepted Answer

A)  disagreeing well. 
B)  proving your point. 
C)  asserting an opinion. 
D)  checking your work. 
E)  agreeing with others. 
A)  disagreeing well. 
B)  proving your point. 
C)  asserting an opinion. 
D)  checking your work. 
E)  agreeing with others.

Question 13

What are at least three ways to build team rapport on virtual teams?

Accepted Answer

One way to build rapport on a virtual te

Question 14

Teams rapidly develop shared perceptions and commitment during the _____ stage of team development.

Accepted Answer

A)  norming 
B)  forming 
C)  performing 
D)  storming 
E)  reforming 
A)  norming 
B)  forming 
C)  performing 
D)  storming 
E)  reforming

Question 15

In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda?

Accepted Answer

A)  planning the annual picnic 
B)  deciding the work assignments for a project 
C)  developing a new product proposal 
D)  discussing the transition to new ownership 
E)  reviewing a market research report 
A)  planning the annual picnic 
B)  deciding the work assignments for a project 
C)  developing a new product proposal 
D)  discussing the transition to new ownership 
E)  reviewing a market research report

Question 16

David has just been appointed leader of a new virtual team.He senses that the team members have doubts about each other's competence.What can he do to alleviate this situation?

Accepted Answer

A)  take time during a meeting to review the company's mission statement 
B)  encourage the team members to consider stakeholders in every discussion 
C)  allow team members to choose the people they want to work with more closely 
D)  schedule a time when people can share their professional accomplishments 
E)  establish ground rules for their meetings from the very beginning 
A)  take time during a meeting to review the company's mission statement 
B)  encourage the team members to consider stakeholders in every discussion 
C)  allow team members to choose the people they want to work with more closely 
D)  schedule a time when people can share their professional accomplishments 
E)  establish ground rules for their meetings from the very beginning

Question 17

A learner mind-set implies that

Accepted Answer

A)  you have nothing to learn from the other people involved in the conversation. 
B)  you intend to find contradictions in what other people have said or done. 
C)  you avoid difficult conversations in order not to hurt the feelings of other people. 
D)  you are committed to understanding other peoples' versions of interpersonal interactions. 
E)  you intend to agree and comply with everything that the speaker says. 
A)  you have nothing to learn from the other people involved in the conversation. 
B)  you intend to find contradictions in what other people have said or done. 
C)  you avoid difficult conversations in order not to hurt the feelings of other people. 
D)  you are committed to understanding other peoples' versions of interpersonal interactions. 
E)  you intend to agree and comply with everything that the speaker says.

Question 18

How should a leader who wants a high-performing team view dissent in meetings? Explain.

Accepted Answer

As a meeting leader,encourage debate but

Question 19

When producing group writing,it is important to ensure that the writing reflects the views of the group at every stage-gathering information,drafting initial findings,and editing the final document.

Accepted Answer

A) True 
 B)False

Question 20

You are working on a group writing project.Why is it important to agree on technologies during the planning stage?

Accepted Answer

It is very important early on to agree o

Effective teams spend about half their time bonding by talking about social activities.

What should the leader do just before closing a meeting?

What is the purpose of an agenda,and how does it relate to effective meetings?

During a group writing project,what should teams do to ensure that all team members buy into the final product? Identify actions to take during all stages of the project.

Which of the following is the role of a facilitator?

Which action is most likely to help build trust in a virtual team?

When developing an agenda to address high-priority items,items of least importance must be placed near the beginning of the agenda.

Which statement describes the difference between inherent diversity and acquired diversity?

Hector and his team work for an educational publisher.The team has to write a report comparing the textbooks of three competitors.Who would be the best person to analyze the books' methods of teaching?

Marianna perceives that Ed,the meeting facilitator,seems to have chosen a side.As a result,Marianna may be reluctant to share her opinions.

For brevity,the minutes of a meeting should include only the main decisions that were reached.

Validating is a way of

What are at least three ways to build team rapport on virtual teams?

Teams rapidly develop shared perceptions and commitment during the _____ stage of team development.

In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda?

David has just been appointed leader of a new virtual team.He senses that the team members have doubts about each other's competence.What can he do to alleviate this situation?

A learner mind-set implies that

How should a leader who wants a high-performing team view dissent in meetings? Explain.

When producing group writing,it is important to ensure that the writing reflects the views of the group at every stage-gathering information,drafting initial findings,and editing the final document.

You are working on a group writing project.Why is it important to agree on technologies during the planning stage?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 3: Team Communication and Difficult Conversations

Effective teams spend about half their time bonding by talking about social activities.

What should the leader do just before closing a meeting?

What is the purpose of an agenda,and how does it relate to effective meetings?

During a group writing project,what should teams do to ensure that all team members buy into the final product? Identify actions to take during all stages of the project.

Which of the following is the role of a facilitator?

Which action is most likely to help build trust in a virtual team?

When developing an agenda to address high-priority items,items of least importance must be placed near the beginning of the agenda.

Which statement describes the difference between inherent diversity and acquired diversity?

Hector and his team work for an educational publisher.The team has to write a report comparing the textbooks of three competitors.Who would be the best person to analyze the books' methods of teaching?

Marianna perceives that Ed,the meeting facilitator,seems to have chosen a side.As a result,Marianna may be reluctant to share her opinions.

For brevity,the minutes of a meeting should include only the main decisions that were reached.

Validating is a way of

What are at least three ways to build team rapport on virtual teams?

Teams rapidly develop shared perceptions and commitment during the _____ stage of team development.

In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda?

David has just been appointed leader of a new virtual team.He senses that the team members have doubts about each other's competence.What can he do to alleviate this situation?

A learner mind-set implies that

How should a leader who wants a high-performing team view dissent in meetings? Explain.

When producing group writing,it is important to ensure that the writing reflects the views of the group at every stage-gathering information,drafting initial findings,and editing the final document.

You are working on a group writing project.Why is it important to agree on technologies during the planning stage?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters