Exam 7: E-Mail and Other Traditional Tools for Business Communication

Paul always hits "reply to all" whenever he answers a team email,even if the email was a question posed by one other person and directed only to Paul.When he initiates an email about his project,he sends it to everyone in his department.Judging only from this information,what impact does Paul have on his department's communications?

Which of the following communications can be appropriately conveyed through IM?

Manny likes to have the option of brainstorming,drafting,and revising his message before he delivers it.Which aspect of communication does he value?

Print messages require the greatest attention to ease of reading.

Lance has created three mock-ups for a product logo.He wants to send them to his company's executive team for feedback.The executives are in different cities,and the files are very large.What is the most efficient way for Lance to distribute the logos?

Karla,the administrative assistant,sends an email with the annual holiday schedule to everyone in the department.At the bottom of the email,Karla types "no reply necessary." What can you infer about Karla from this?

How can you avoid technology problems when participating in a video call?

Judging only by length,which of the following is the best subject line for an email?

Aaron needs help to meet a big deadline.Katy,who is not normally on his team,volunteers to help out.They meet the deadline.Aaron writes a heartfelt email to Katy to thank her for her help,but Katy does not respond.Her behavior is likely an example of

A Microsoft study found that interruptions have little impact on performance because most people can focus on two or more things at a time.

Just before Ellen goes to bed at 11:00 p.m. ,she realizes that she forgot to confirm a meeting she is supposed to attend the following day.She texts her colleague the following message: "Hi,it's Ellen.Are we still on tomorrow at 3:00?" What should she have done differently?

Bao is conducting a study that compares the cost of keeping print messages on file versus storing digital messages in the cloud.What aspect of communications relates to the storage of messages?

Which term refers to the degree to which communications can be planned and recorded?

James usually wants other people to think well of him,but when he is online,he feels anonymous enough to say profanely negative things.What is the term for such comments?

Which channel or channels of communication provide the most richness? Which channels of communication provide the least richness? Explain.

Explain how e-interruptions affect productivity.

Bruce receives an email in which a colleague calls him "the most worthless waste of space and salary this office has ever seen." This is an example of a flame.

When Sherry sends task-oriented emails to colleagues,she always tells them the deadline for the tasks and details about when she is available to talk or meet.What conclusion are Sherry's colleagues likely to draw from this?

Frequent incoming messages can

Workplace email communication is typically considered informal because it is less permanent than print communication.