Question 1

Briefly describe how to present to people with the various motivational value systems.

Accepted Answer

Professionals with red motivational value systems (MVSs)will appreciate your ability to stay on point and discuss immediate goals.Emotionally and analytically,they are attracted to action-oriented and results-oriented language and logic.They generally think concise and confident presentations are more persuasive.Professionals with blue MVSs will appreciate your ability to discuss business relationships-such as benefits to work teams and colleagues and loyalty to customers and clients.Emotionally,blues will connect to you with your use of "we" language and other relationship-centered terms.Analytically,blues will connect with your holistic approach to business benefits.They are attracted to business logic that includes more than just bottom-line measures of performance.Professionals with green MVSs will appreciate your ability to provide all of the facts and avoid rushing to judgment about conclusions.Greens generally pride themselves on a dispassionate approach to decision making and may be turned off what they consider blatant and irrelevant appeals to emotion.However,this in no way implies that emotion is unimportant to them.Greens are often emotionally connected to precise language,precise and well-conceptualized charts,models,and other figures,and the ability to handle tough questions.Professionals with hub MVSs are most common.Hubs are by nature pragmatic and flexible.They prefer a presentation that holds clear business logic with an emphasis on benefits to people-clients,customers,colleagues,and others.They prefer option-oriented language.

Question 2

Haruo conducts some preliminary audience analysis and finds that seniors at retirement communities know very little about the Internet,which is crucial to selling his product.Since he wants to convince them to subscribe to a social media website that they and their families can easily use to interact,Haruo will likely need to adjust his sales presentation to

Accepted Answer

A)  involve them in his presentation. 
B)  eliminate bulleted and numbered lists from his slides. 
C)  use only emotional appeals in his presentation. 
D)  include multiple anecdotal stories that highlight his company. 
E)  spend more presentation time informing the audience. 
A)  involve them in his presentation. 
B)  eliminate bulleted and numbered lists from his slides. 
C)  use only emotional appeals in his presentation. 
D)  include multiple anecdotal stories that highlight his company. 
E)  spend more presentation time informing the audience. E

Question 3

Which of the following components in a presentation is analogous to the body portion of written documents?

Accepted Answer

A)  the preview 
B)  the overview 
C)  the view 
D)  the review 
E)  the attention-getter 
A)  the preview 
B)  the overview 
C)  the view 
D)  the review 
E)  the attention-getter C

Question 4

The majority of your presentation should be devoted to

Accepted Answer

A)  urging the audience to take action. 
B)  capturing the audience's attention. 
C)  summarizing your conclusion. 
D)  entertaining your audience. 
E)  expressing and supporting your views. 
A)  urging the audience to take action. 
B)  capturing the audience's attention. 
C)  summarizing your conclusion. 
D)  entertaining your audience. 
E)  expressing and supporting your views.

Question 5

Which of the following is most likely to result in your audience judging you as having character?

Accepted Answer

A)  having two or three well-developed takeaway messages 
B)  basing your recommendations on facts 
C)  showing that you clearly know what you are talking about 
D)  offering your views transparently 
E)  showing that you are interested in the needs of your audience 
A)  having two or three well-developed takeaway messages 
B)  basing your recommendations on facts 
C)  showing that you clearly know what you are talking about 
D)  offering your views transparently 
E)  showing that you are interested in the needs of your audience

Question 6

The main purpose of including true stories in presentations is to entertain.

Accepted Answer

A) True 
 B)False

Question 7

Khandi gives a presentation to advocate that her employer,Let-Us Ltd. ,which offers services such as personal shopping and event planning to assist busy professionals,expand its offerings to include dog walking.She decides to use the PREP method of justifying this position.Which of the following is an example of the third step in the method?

Accepted Answer

A)  She cites a personal services company in another city that increased its business by adding dog walking to its services. 
B)  She describes how busy professionals view their pets as family members,almost like children. 
C)  She reiterates her position that adding dog walking to the company's services would increase business. 
D)  She explains that many professionals feel guilty that their schedules do not allow them to give their pets enough attention. 
E)  She opens by clearly proposing that Let-Us,Ltd.add dog walking to its list of services for busy professionals. 
A)  She cites a personal services company in another city that increased its business by adding dog walking to its services. 
B)  She describes how busy professionals view their pets as family members,almost like children. 
C)  She reiterates her position that adding dog walking to the company's services would increase business. 
D)  She explains that many professionals feel guilty that their schedules do not allow them to give their pets enough attention. 
E)  She opens by clearly proposing that Let-Us,Ltd.add dog walking to its list of services for busy professionals.

Question 8

If you specifically want your presentation to appeal to professionals with a green motivational value system,you should focus on

Accepted Answer

A)  discussing immediate goals. 
B)  using relationship-centered terms. 
C)  using dispassionate,precise language. 
D)  blatantly appealing to emotion. 
E)  stressing the benefits to different stakeholders. 
A)  discussing immediate goals. 
B)  using relationship-centered terms. 
C)  using dispassionate,precise language. 
D)  blatantly appealing to emotion. 
E)  stressing the benefits to different stakeholders.

Question 9

Which of the following is true of visual learners?

Accepted Answer

A)  They like text-based PowerPoint slides. 
B)  They enjoy gestures and metaphors. 
C)  They dislike PowerPoint slides rich in images and figures. 
D)  They learn best from group activities or hands-on activities. 
E)  They make up the smallest proportion of the population. 
A)  They like text-based PowerPoint slides. 
B)  They enjoy gestures and metaphors. 
C)  They dislike PowerPoint slides rich in images and figures. 
D)  They learn best from group activities or hands-on activities. 
E)  They make up the smallest proportion of the population.

Question 10

A compelling preview helps the audience listen to the whole presentation.

Accepted Answer

A) True 
 B)False

Question 11

Stan begins his presentation about a new type of spreadsheet software by showing managers how one of its highly innovative features works.What type of attention-getter is this?

Accepted Answer

A)  a rhetorical question 
B)  an intriguing statistic 
C)  a dramatic demonstration 
D)  an unexpected exercise 
E)  a testimonial or quotation 
A)  a rhetorical question 
B)  an intriguing statistic 
C)  a dramatic demonstration 
D)  an unexpected exercise 
E)  a testimonial or quotation

Question 12

Khandi gives a presentation to advocate that her employer,Let-Us,Ltd. ,which offers services such as personal shopping and event planning to assist busy professionals,expand its offerings to include dog walking.Which of the following sentences is a call to action that Khandi might use at the end of her presentation?

Accepted Answer

A)  Many people view their pets as substitute children who have equal status to other family members. 
B)  Studies show that most pet owners feel guilty for leaving the animals alone too long while they are at work. 
C)  For all these reasons,I propose we hire three dog walkers and begin offering this service by year's end. 
D)  Most dogs need 30 to 60 minutes of exercise a day,but the average dog gets much less than that. 
E)  Did you know that the number of households with pets is increasing? 
A)  Many people view their pets as substitute children who have equal status to other family members. 
B)  Studies show that most pet owners feel guilty for leaving the animals alone too long while they are at work. 
C)  For all these reasons,I propose we hire three dog walkers and begin offering this service by year's end. 
D)  Most dogs need 30 to 60 minutes of exercise a day,but the average dog gets much less than that. 
E)  Did you know that the number of households with pets is increasing?

Question 13

Slides that have visible white space seem skimpy and give the presentation an unprofessional appearance.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true of kinesthetic learners?

Accepted Answer

A)  They need PowerPoint slides rich in images to learn best. 
B)  They make up the largest percentage of the population. 
C)  They learn best from illustrations an simple diagrams. 
D)  They need breaks about every 20 minutes. 
E)  They make up about 40 percent of the population. 
A)  They need PowerPoint slides rich in images to learn best. 
B)  They make up the largest percentage of the population. 
C)  They learn best from illustrations an simple diagrams. 
D)  They need breaks about every 20 minutes. 
E)  They make up about 40 percent of the population.

Question 15

Which of the following is the first step of the PREP method of justifying your views in a presentation?

Accepted Answer

A)  restating your position 
B)  providing reasons 
C)  giving an example 
D)  stating your position 
E)  providing evidence 
A)  restating your position 
B)  providing reasons 
C)  giving an example 
D)  stating your position 
E)  providing evidence

Question 16

The beginning of your presentation is critical because

Accepted Answer

A)  it helps gain audience buy-in on specific actions. 
B)  it helps you identify the key decision makers in your audience. 
C)  it helps you understand your audience members' chief concerns. 
D)  audience members form quick impressions about you and your message during this time. 
E)  audience members are more willing to take some type of risk during this time. 
A)  it helps gain audience buy-in on specific actions. 
B)  it helps you identify the key decision makers in your audience. 
C)  it helps you understand your audience members' chief concerns. 
D)  audience members form quick impressions about you and your message during this time. 
E)  audience members are more willing to take some type of risk during this time.

Question 17

Sarah has created a presentation to convince the executives at Sit Happens dog care,a regional chain of full service dog boutiques,to include behavioral training in employee interactions with canine clients.It hits every mark but one: it is difficult to visually distinguish key points from the rest of the slides.As a trusted colleague,which suggestion might you give her to improve her presentation for ease of processing?

Accepted Answer

A)  She should have only sixty lines of text for every slide. 
B)  She should not keep a margin of white space as a border on every slide. 
C)  She should use 28-point fonts for titles and 18-point fonts for body text. 
D)  She should put key ideas in the middle of paragraphs in plain text. 
E)  She should use dark purple for the background and black for the text. 
A)  She should have only sixty lines of text for every slide. 
B)  She should not keep a margin of white space as a border on every slide. 
C)  She should use 28-point fonts for titles and 18-point fonts for body text. 
D)  She should put key ideas in the middle of paragraphs in plain text. 
E)  She should use dark purple for the background and black for the text.

Question 18

What is a positioning statement? Explain its purpose.

Accepted Answer

A positioning statement frames your mess

Question 19

As you review your presentation,which of the following should you ask yourself to determine how factual you've been?

Accepted Answer

A)  Does the message offend or pressure in any way? 
B)  Have I fully disclosed information that colleagues,customers,or consumers should expect to receive? 
C)  Have I made recommendations to colleagues,customers,and consumers that are in their best interests? 
D)  Would a neutral observer consider my communication respectful? 
E)  Have I carefully considered various interpretations of my data? 
A)  Does the message offend or pressure in any way? 
B)  Have I fully disclosed information that colleagues,customers,or consumers should expect to receive? 
C)  Have I made recommendations to colleagues,customers,and consumers that are in their best interests? 
D)  Would a neutral observer consider my communication respectful? 
E)  Have I carefully considered various interpretations of my data?

Question 20

Which of the following is a purpose of a positioning statement?

Accepted Answer

A)  to provide a recap of the key messages 
B)  to demonstrate value to the audience 
C)  to identify the key decision makers in your audience 
D)  to broaden the message enough to accommodate everyone's interests 
E)  to provide examples,illustrations,analogies,and quotations to support the main point 
A)  to provide a recap of the key messages 
B)  to demonstrate value to the audience 
C)  to identify the key decision makers in your audience 
D)  to broaden the message enough to accommodate everyone's interests 
E)  to provide examples,illustrations,analogies,and quotations to support the main point

Briefly describe how to present to people with the various motivational value systems.

Which of the following components in a presentation is analogous to the body portion of written documents?

The majority of your presentation should be devoted to

Which of the following is most likely to result in your audience judging you as having character?

The main purpose of including true stories in presentations is to entertain.

If you specifically want your presentation to appeal to professionals with a green motivational value system,you should focus on

Which of the following is true of visual learners?

A compelling preview helps the audience listen to the whole presentation.

Stan begins his presentation about a new type of spreadsheet software by showing managers how one of its highly innovative features works.What type of attention-getter is this?

Slides that have visible white space seem skimpy and give the presentation an unprofessional appearance.

Which of the following is true of kinesthetic learners?

Which of the following is the first step of the PREP method of justifying your views in a presentation?

The beginning of your presentation is critical because

What is a positioning statement? Explain its purpose.

As you review your presentation,which of the following should you ask yourself to determine how factual you've been?

Which of the following is a purpose of a positioning statement?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Delivering Presentations

Employment Communication

Filters

Exam 14: Planning Presentations

Briefly describe how to present to people with the various motivational value systems.

Which of the following components in a presentation is analogous to the body portion of written documents?

The majority of your presentation should be devoted to

Which of the following is most likely to result in your audience judging you as having character?

The main purpose of including true stories in presentations is to entertain.

If you specifically want your presentation to appeal to professionals with a green motivational value system,you should focus on

Which of the following is true of visual learners?

A compelling preview helps the audience listen to the whole presentation.

Stan begins his presentation about a new type of spreadsheet software by showing managers how one of its highly innovative features works.What type of attention-getter is this?

Slides that have visible white space seem skimpy and give the presentation an unprofessional appearance.

Which of the following is true of kinesthetic learners?

Which of the following is the first step of the PREP method of justifying your views in a presentation?

The beginning of your presentation is critical because

What is a positioning statement? Explain its purpose.

As you review your presentation,which of the following should you ask yourself to determine how factual you've been?

Which of the following is a purpose of a positioning statement?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Delivering Presentations

Employment Communication

Filters