Question 1

A study showed that the public speaking ability of business leaders is a key influence on employee engagement.

Accepted Answer

A) True 
 B)False  False

Question 2

Discuss the role of competence in establishing credibility.Explain how competence affects the perceptions of others.

Accepted Answer

Competence refers to the knowledge and skills needed to accomplish business tasks,approach business problems,and get a job done.You demonstrate competence by taking an active role in your business and by getting results.How you communicate your plan of action and the results of those actions will determine how others perceive your competence.People have to believe that you have the necessary knowledge and skills to accomplish a goal before they can trust you to do it.

Question 3

Which phrase explains what the post-trust era is?

Accepted Answer

A)  a period in which the government no longer allows monopolies or trusts to form 
B)  a period characterized by the formation of trusts to manage the wealth of businesses 
C)  a period in which people put more of their trust in big business than in big government 
D)  a period in which the government allows financial trusts to try to make the economy safer 
E)  a period in which people have lost the trust they once had in the business community 
A)  a period in which the government no longer allows monopolies or trusts to form 
B)  a period characterized by the formation of trusts to manage the wealth of businesses 
C)  a period in which people put more of their trust in big business than in big government 
D)  a period in which the government allows financial trusts to try to make the economy safer 
E)  a period in which people have lost the trust they once had in the business community E

Question 4

Effective communicators gain trust by connecting with others.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is true of character?

Accepted Answer

A)  It is central in establishing trust. 
B)  It is innate and cannot be cultivated. 
C)  Its importance has decreased in the post-trust era. 
D)  It is seldom important in long-term,collaborative relationships. 
E)  It increases when the level of transparency decreases. 
A)  It is central in establishing trust. 
B)  It is innate and cannot be cultivated. 
C)  Its importance has decreased in the post-trust era. 
D)  It is seldom important in long-term,collaborative relationships. 
E)  It increases when the level of transparency decreases.

Question 6

Roland and Quan are both on the staff of a car dealership.Roland is always asking colleagues to cover his shifts,but he never returns the favor.Quan often covers shifts for colleagues even though he rarely takes time off himself.Which statement best describes the difference between Roland and Quan?

Accepted Answer

A)  Quan adheres to the company ethics policy,and Roland does not. 
B)  Quan relies on corporate values,and Roland relies on personal values. 
C)  Quan is an effective communicator,and Roland is not. 
D)  Quan is a giver,and Roland is a taker. 
E)  Quan trusts his colleagues,and Roland does not. 
A)  Quan adheres to the company ethics policy,and Roland does not. 
B)  Quan relies on corporate values,and Roland relies on personal values. 
C)  Quan is an effective communicator,and Roland is not. 
D)  Quan is a giver,and Roland is a taker. 
E)  Quan trusts his colleagues,and Roland does not.

Question 7

Why is it important to cultivate high-trust relationships in the workplace?

Accepted Answer

High-trust relationships and the credibi

Question 8

What does the "F" in the FAIR test of ethical business communication stand for?

Accepted Answer

A)  Fresh 
B)  Facts 
C)  First 
D)  Forthright 
E)  Fitting 
A)  Fresh 
B)  Facts 
C)  First 
D)  Forthright 
E)  Fitting

Question 9

What are business ethics? Use details from the text to explain.

Accepted Answer

Business ethics are the commonly accepte

Question 10

What role does understanding the interests of others play in the establishment of credibility? Give a specific example.

Accepted Answer

Your colleagues,clients,and customers wi

Question 11

Why is it important for a company to have a business ethics policy?

Accepted Answer

Business ethics polices are important be

Question 12

Javier is an editorial manager at a publishing company.He wants to give one of his supervisors an "Employee of the Year" award.Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

Accepted Answer

A)  Jon,who sets short- and long-term deadlines for every project and meets them promptly 
B)  Ayesha,who always takes on extra work to help the department meet its deadlines 
C)  Paul,who is the best copy editor and proofreader in the department 
D)  Jenny,who helps her employees develop the skills that will allow them to advance 
E)  Trung,who communicates openly whenever he has doubts or questions 
A)  Jon,who sets short- and long-term deadlines for every project and meets them promptly 
B)  Ayesha,who always takes on extra work to help the department meet its deadlines 
C)  Paul,who is the best copy editor and proofreader in the department 
D)  Jenny,who helps her employees develop the skills that will allow them to advance 
E)  Trung,who communicates openly whenever he has doubts or questions

Question 13

Simpler communications and decreased miscommunications are associated with

Accepted Answer

A)  high-trust relationships. 
B)  small team size. 
C)  strong speaking skills. 
D)  well-paid employees. 
E)  highly engaged stakeholders. 
A)  high-trust relationships. 
B)  small team size. 
C)  strong speaking skills. 
D)  well-paid employees. 
E)  highly engaged stakeholders.

Question 14

During performance evaluations,Jana is consistently praised for her ability to see how corporate decisions will affect stakeholders.What does this characteristic of Jana's demonstrate?

Accepted Answer

A)  accountability 
B)  competence 
C)  expertise 
D)  transparency 
E)  honesty 
A)  accountability 
B)  competence 
C)  expertise 
D)  transparency 
E)  honesty

Question 15

The FAIR test is a way to predict how employees will react to a new policy.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is characteristic of people in high-trust relationships?

Accepted Answer

A)  a willingness to cooperate 
B)  high resistance to new ideas 
C)  complicated and formalized communication styles 
D)  a tendency to assume the worst of other people 
E)  a strong disinclination to help other people 
A)  a willingness to cooperate 
B)  high resistance to new ideas 
C)  complicated and formalized communication styles 
D)  a tendency to assume the worst of other people 
E)  a strong disinclination to help other people

Question 17

In what way does caring help establish credibility in the business world?

Accepted Answer

A)  It helps people understand serious business problems. 
B)  It encourages people to work as individuals instead of as teams. 
C)  It promotes closed communication structures. 
D)  It encourages people to demonstrate accountability. 
E)  It makes individuals less transparent. 
A)  It helps people understand serious business problems. 
B)  It encourages people to work as individuals instead of as teams. 
C)  It promotes closed communication structures. 
D)  It encourages people to demonstrate accountability. 
E)  It makes individuals less transparent.

Question 18

What does the "I" in the FAIR test of ethical business communication stand for?

Accepted Answer

A)  Intent of communicator 
B)  Interest of audience 
C)  Impacts on stakeholders 
D)  Insight into motives 
E)  Illustration of credibility 
A)  Intent of communicator 
B)  Interest of audience 
C)  Impacts on stakeholders 
D)  Insight into motives 
E)  Illustration of credibility

Question 19

It is the duty of government employees to act visibly,predictably,and understandably when dealing with the public.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following behaviors indicates engagement by employees?

Accepted Answer

A)  viewing coworkers' motives with suspicion 
B)  feeling resistant to new ways of doing things 
C)  sharing news in the most positive way possible 
D)  keeping one's motives to oneself 
E)  putting in extra time to meet the company's goals 
A)  viewing coworkers' motives with suspicion 
B)  feeling resistant to new ways of doing things 
C)  sharing news in the most positive way possible 
D)  keeping one's motives to oneself 
E)  putting in extra time to meet the company's goals

A study showed that the public speaking ability of business leaders is a key influence on employee engagement.

Discuss the role of competence in establishing credibility.Explain how competence affects the perceptions of others.

Which phrase explains what the post-trust era is?

Effective communicators gain trust by connecting with others.

Which of the following is true of character?

Roland and Quan are both on the staff of a car dealership.Roland is always asking colleagues to cover his shifts,but he never returns the favor.Quan often covers shifts for colleagues even though he rarely takes time off himself.Which statement best describes the difference between Roland and Quan?

Why is it important to cultivate high-trust relationships in the workplace?

What does the "F" in the FAIR test of ethical business communication stand for?

What are business ethics? Use details from the text to explain.

What role does understanding the interests of others play in the establishment of credibility? Give a specific example.

Why is it important for a company to have a business ethics policy?

Javier is an editorial manager at a publishing company.He wants to give one of his supervisors an "Employee of the Year" award.Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

Simpler communications and decreased miscommunications are associated with

During performance evaluations,Jana is consistently praised for her ability to see how corporate decisions will affect stakeholders.What does this characteristic of Jana's demonstrate?

The FAIR test is a way to predict how employees will react to a new policy.

Which of the following is characteristic of people in high-trust relationships?

In what way does caring help establish credibility in the business world?

What does the "I" in the FAIR test of ethical business communication stand for?

It is the duty of government employees to act visibly,predictably,and understandably when dealing with the public.

Which of the following behaviors indicates engagement by employees?

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 1: Establishing Credibility

A study showed that the public speaking ability of business leaders is a key influence on employee engagement.

Discuss the role of competence in establishing credibility.Explain how competence affects the perceptions of others.

Which phrase explains what the post-trust era is?

Effective communicators gain trust by connecting with others.

Which of the following is true of character?

Roland and Quan are both on the staff of a car dealership.Roland is always asking colleagues to cover his shifts,but he never returns the favor.Quan often covers shifts for colleagues even though he rarely takes time off himself.Which statement best describes the difference between Roland and Quan?

Why is it important to cultivate high-trust relationships in the workplace?

What does the "F" in the FAIR test of ethical business communication stand for?

What are business ethics? Use details from the text to explain.

What role does understanding the interests of others play in the establishment of credibility? Give a specific example.

Why is it important for a company to have a business ethics policy?

Javier is an editorial manager at a publishing company.He wants to give one of his supervisors an "Employee of the Year" award.Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

Simpler communications and decreased miscommunications are associated with

During performance evaluations,Jana is consistently praised for her ability to see how corporate decisions will affect stakeholders.What does this characteristic of Jana's demonstrate?

The FAIR test is a way to predict how employees will react to a new policy.

Which of the following is characteristic of people in high-trust relationships?

In what way does caring help establish credibility in the business world?

What does the "I" in the FAIR test of ethical business communication stand for?

It is the duty of government employees to act visibly,predictably,and understandably when dealing with the public.

Which of the following behaviors indicates engagement by employees?

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters