Exam 3: Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managers in a(n) _____ culture are likely to establish clear reporting relationships so employees know exactly whom to report to and how to react to any problems that arise.

Which of the following is an instrumental value?

_____ helps managers maintain their enthusiasm and confidence and energize subordinates to help the organization attain its goals.

Which of the following is a terminal value?

The attraction-selection-attrition framework suggests that the founders of organizations tend to be attracted to and select employees _____.

Organizational culture reflects the distinctive ways in which organization members perform their jobs and relate to others inside and outside the organization.

A manager who is organized and self-disciplined is _____.

Describe the "Big Five" personality traits briefly.

The model developed to explain the role that founders' personal characteristics play in determining organizational culture is known as the _____ framework.

_____ is the tendency to be highly critical of oneself and of others.

Introverts tend to be sociable, outgoing, and friendly.

Glenn is an effective and efficient manager. He, however, tends to be pessimistic and avoids social interactions. This implies that Glenn is low in _____.

Define job satisfaction and discuss its effect on managers.

A personal conviction about lifelong goals or objectives is called a terminal value.

Emily is seldom in a bad mood and is always optimistic about herself and others. It can be said that Emily is low on _____.

Kenneth, the CEO of Dewberry Inc., is very particular about establishing and maintaining good interpersonal relations with his employees. He also has high standards for personal excellence and works hard to accomplish his goals. According to McClelland, this indicates that Kenneth has a _____.

The need for affiliation is the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence.

What are the different types of rites that help define organizational culture? Explain each type of rite with an example.

Rites of _____, such as shared announcements of organizational successes, office parties, and company cookouts, build and reinforce common bonds among organization members.

Which of the following statements demonstrates that Jonathan, the general manager of Dawson and Co., has low emotional intelligence?