Exam 1: Effective and Ethical Communication at Work

The verbal and nonverbal responses of the receiver create ____________________, which helps the sender know that the message was received and understood.

Information flows through formal communication channels in three directions: downward, upward, and spiral.

The most significant trends in today's dynamic workplace include team-based projects, flattened management hierarchies, and

Richard just learned that an untrue, negative rumor about him is circulating around his workplace.He should ignore it because it will eventually go away.

Thomas includes the sentence "Let me know whether I can answer any questions" at the end of his e-mail message as a way to encourage

Because of new communication technologies, writing skills are especially important today.

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

When promoters of Kentucky Fried Chicken in China used their successful "finger-lickin' good" slogan, they didn't realize it would translate to "eat your fingers off." To avoid similar problems, the sender of the message must

Which of the following statements about laws is least accurate?

Which of the following statements is least accurate?

Robert must send an e-mail message to a client in Turkey.He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them.He is involved in which part of the communication process?

Covering up incidents, abusing sick days, lying to a supervisor, taking credit for a colleague's ideas, and inflating grades on a résumé are examples of

Which of the following is an example of horizontal communication in an organization?

Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, write clearly, use inclusive language, and

____________________ occurs when people interpret the meanings of words differently.

The medium over which a message is physically transmitted, such as e-mail, cell phone, or spoken word, is called the ____________________.

Which of the following is an example of external organizational communication?

Ryan says that he will answer his client's questions "soon." Ryan plans to answer the questions by early next week; his client expects the answers by the end of the day.This misunderstanding results from

An individual's frame of ____________________ is formed by a combination of experiences, education, culture, expectations, personality, and many other elements.

The process of communication is successful only when