Exam 1: Effective and Ethical Communication at Work

Today's organizations prefer interactive, fast-results communication, such as e-mail, instant messaging, text messaging, and cell phones.

Knowledge and information workers must be able to think critically, make decisions, and

While conducting an orientation session for new employees, Clayton noticed looks of confusion on the faces of some listeners.He then paused and asked his audience, "What questions do you have so far?" Clayton was striving to overcome interpersonal communication barriers by

The person with whom the message originates is known as the ____________________.

Describe the four significant interpersonal barriers to communication.Explain how these barriers to communication can be overcome.

Jacqueline, a payroll clerk, came up with an idea for processing payroll more efficiently and presented it to the Human Resources Department manager.This is an example of a downward flow of communication.

Workers at the same level coordinate tasks, share information, solve problems, and resolve conflicts through ____________________ communication.

Select the best definition of communication.

____________________ language is language that does not discriminate against individuals or groups on the basis of their sex, ethnicity, disability, race, sexual orientation, or age.

The best feedback to a message is descriptive rather than evaluative.

____________________ is the transmission of information and meaning from one individual to another.

Anything that interrupts the transmission of a message in the communication process is called ____________________.

Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual.What type of decoding problem does this cause?

Which of the following is an example of an internal organizational communication?

The U.S.Army carefully selected the words used in its slogan, "Be all you can be," while