Exam 1: Effective and Ethical Communication at Work

While reading an e-mail message from her boss, Mallory is distracted by numerous typographical and spelling errors.These errors that detract from the message and make it difficult to read are called

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were.Which of the following questions is not important as you decide what to do?

You are talking with the president of your company about a possible merger.Which of the following is the most useful feedback you can provide during the conversation?

Jessica sends her résumé to several companies.Unfortunately, it is poorly formatted and contains several typographical errors.What kind of communication barrier may this cause?

Today's economy is based on

One advantage of oral communication over written communication is that it minimizes misunderstandings.

A company's management team has come up with a strategic plan and will share it with all employees.This is an example of downward communication.

The process of communication begins when

One disadvantage of written communication is that it can be dangerous.

Describe the five ethical traps that business communicators often face when making ethical decisions and give a workplace-related example of each.

Aleksandr is having trouble concentrating on a report he is reading because his cell phone keeps ringing and his colleagues keep sending him text messages and tweets.What kind of communication barrier is this?

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Which of the following statements about formal and informal communication channels is most accurate?

Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face to face.Zachary is in the process of

Flattened management hierarchies allow companies to react more quickly to market changes.

The process of converting an idea into words or gestures that will convey meaning is called ____________________.

Which of the following statements about communication in today's business organizations is most accurate?

Thinking creatively and critically means

Jamie has been asked by her boss to sign off on financial statements that she believes are false.Although she feels uncomfortable doing this, she's afraid that she'll be fired if she doesn't comply.Into what ethical trap has Jamie fallen?

Which of the following statements comparing oral and written communication is least accurate?