Question 1

The three basic functions of business communication are to

Accepted Answer

A)  inform, entertain, and impress. 
B)  inform, persuade, and promote goodwill. 
C)  inform, persuade, and explain. 
D)  inform, instruct, and entertain. 
A)  inform, entertain, and impress. 
B)  inform, persuade, and promote goodwill. 
C)  inform, persuade, and explain. 
D)  inform, instruct, and entertain.

Question 2

The sender of a message has primary responsibility for the success or failure of the communication transaction.

Accepted Answer

A) True 
 B)False

Question 3

In the communication process, the individual for whom the message is intended is the ____________________.

Accepted Answer

The answer of In the communication process, the individual for...

Question 4

E-mails, cell phones, spoken words, letters, Web pages, and reports are all examples of

Accepted Answer

A)  messages. 
B)  channels. 
C)  encoding tools. 
D)  decoders. 
A)  messages. 
B)  channels. 
C)  encoding tools. 
D)  decoders.

Question 5

The number of people in the workforce who telecommute is decreasing.

Accepted Answer

A) True 
 B)False

Question 6

Being ethical makes good business sense.

Accepted Answer

A) True 
 B)False

Question 7

An American sales team offended a group of Brazilian businesspeople by starting its sales presentation without first engaging in informal conversation as expected in the Brazilian culture.The communication barrier in this instance could be attributed to

Accepted Answer

A)  bypassing. 
B)  a lack of listening skills. 
C)  failure to recognize different frames of reference. 
D)  emotional interference caused when senders or receivers are distracted by internal feelings. 
A)  bypassing. 
B)  a lack of listening skills. 
C)  failure to recognize different frames of reference. 
D)  emotional interference caused when senders or receivers are distracted by internal feelings.

Question 8

Tonya, a company department manager, frequently communicates via e-mail with other department managers within the company.This is an example of an upward flow of communication.

Accepted Answer

A) True 
 B)False

Question 9

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

Accepted Answer

Students will select five of the followi

Question 10

Kenna is communicating with a colleague in real time over the Internet using a private chat room.Kenna is using a communication technology called

Accepted Answer

A)  instant messaging (IM). 
B)  blogging. 
C)  e-mailing. 
D)  text messaging. 
A)  instant messaging (IM). 
B)  blogging. 
C)  e-mailing. 
D)  text messaging.

Question 11

Downsizing, cost-cutting measures, and the tremendous influx of temporary workers in the current workplace all contribute to the reduced feelings of trust employees feel toward their employers.

Accepted Answer

A) True 
 B)False

Question 12

As long as the message is properly transmitted from the sender to the receiver, successful communication has taken place.

Accepted Answer

A) True 
 B)False

Question 13

For years businesses have been flattening their management hierarchies.This flattening means that

Accepted Answer

A)  information must flow through more layers of management. 
B)  it takes longer to make decisions. 
C)  various areas within an organization have little contact with one another. 
D)  employees at all levels must be skilled communicators. 
A)  information must flow through more layers of management. 
B)  it takes longer to make decisions. 
C)  various areas within an organization have little contact with one another. 
D)  employees at all levels must be skilled communicators.

Question 14

Most business schools today focus on teaching students how to earn short-term, immediate profits.

Accepted Answer

A) True 
 B)False

Question 15

Compare and contrast formal and informal channels of organizational communication.

Accepted Answer

Student answers will vary.
Information f

Question 16

Shondra has clients located throughout the world, and she would like to schedule a real-time meeting with them to present information about a new product.Which of the following communication technologies should she choose?

Accepted Answer

A)  Teleconferencing or videoconferencing 
B)  E-mail 
C)  A blog or a wiki 
D)  Text messaging 
A)  Teleconferencing or videoconferencing 
B)  E-mail 
C)  A blog or a wiki 
D)  Text messaging

Question 17

Which of the following is an example of an informal organizational communication channel?

Accepted Answer

A)  A supervisor gives a performance appraisal to her subordinate. 
B)  An employee suggests to his supervisor a way to increase productivity in his department. 
C)  Sales team members hold a virtual meeting to discuss potential customers. 
D)  An employee starts a blog to share her personal work experiences, opinions, and observations. 
A)  A supervisor gives a performance appraisal to her subordinate. 
B)  An employee suggests to his supervisor a way to increase productivity in his department. 
C)  Sales team members hold a virtual meeting to discuss potential customers. 
D)  An employee starts a blog to share her personal work experiences, opinions, and observations.

Question 18

Knowledge and information workers are paid for their ability to learn and to think creatively and critically.

Accepted Answer

A) True 
 B)False

Question 19

Ethics can be defined as "the conventional standards of right and wrong that prescribe what people should do."

Accepted Answer

A) True 
 B)False

Question 20

Wes is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation.This is an example of external communication.

Accepted Answer

A) True 
 B)False

The three basic functions of business communication are to

The sender of a message has primary responsibility for the success or failure of the communication transaction.

In the communication process, the individual for whom the message is intended is the ____________________.

E-mails, cell phones, spoken words, letters, Web pages, and reports are all examples of

The number of people in the workforce who telecommute is decreasing.

Being ethical makes good business sense.

An American sales team offended a group of Brazilian businesspeople by starting its sales presentation without first engaging in informal conversation as expected in the Brazilian culture.The communication barrier in this instance could be attributed to

Tonya, a company department manager, frequently communicates via e-mail with other department managers within the company.This is an example of an upward flow of communication.

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

Kenna is communicating with a colleague in real time over the Internet using a private chat room.Kenna is using a communication technology called

Downsizing, cost-cutting measures, and the tremendous influx of temporary workers in the current workplace all contribute to the reduced feelings of trust employees feel toward their employers.

As long as the message is properly transmitted from the sender to the receiver, successful communication has taken place.

For years businesses have been flattening their management hierarchies.This flattening means that

Most business schools today focus on teaching students how to earn short-term, immediate profits.

Compare and contrast formal and informal channels of organizational communication.

Shondra has clients located throughout the world, and she would like to schedule a real-time meeting with them to present information about a new product.Which of the following communication technologies should she choose?

Which of the following is an example of an informal organizational communication channel?

Knowledge and information workers are paid for their ability to learn and to think creatively and critically.

Ethics can be defined as "the conventional standards of right and wrong that prescribe what people should do."

Wes is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation.This is an example of external communication.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 1: Effective and Ethical Communication at Work

The three basic functions of business communication are to

The sender of a message has primary responsibility for the success or failure of the communication transaction.

In the communication process, the individual for whom the message is intended is the ____________________.

E-mails, cell phones, spoken words, letters, Web pages, and reports are all examples of

The number of people in the workforce who telecommute is decreasing.

Being ethical makes good business sense.

An American sales team offended a group of Brazilian businesspeople by starting its sales presentation without first engaging in informal conversation as expected in the Brazilian culture.The communication barrier in this instance could be attributed to

Tonya, a company department manager, frequently communicates via e-mail with other department managers within the company.This is an example of an upward flow of communication.

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

Kenna is communicating with a colleague in real time over the Internet using a private chat room.Kenna is using a communication technology called

Downsizing, cost-cutting measures, and the tremendous influx of temporary workers in the current workplace all contribute to the reduced feelings of trust employees feel toward their employers.

As long as the message is properly transmitted from the sender to the receiver, successful communication has taken place.

For years businesses have been flattening their management hierarchies.This flattening means that

Most business schools today focus on teaching students how to earn short-term, immediate profits.

Compare and contrast formal and informal channels of organizational communication.

Shondra has clients located throughout the world, and she would like to schedule a real-time meeting with them to present information about a new product.Which of the following communication technologies should she choose?

Which of the following is an example of an informal organizational communication channel?

Knowledge and information workers are paid for their ability to learn and to think creatively and critically.

Ethics can be defined as "the conventional standards of right and wrong that prescribe what people should do."

Wes is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation.This is an example of external communication.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters