Question 1

Emotional contagion represents nonconscious behaviour.

Accepted Answer

A) True 
 B)False

Question 2

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Accepted Answer

A) True 
 B)False

Question 3

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

Accepted Answer

A) Whether both parties have a similar "codebook." 
B) The extent to which both parties have similar mental models. 
C) The parties' familiarity with the message topiC. 
D) The sender and receiver's motivation and ability to use the selected communication channel. 
E) The gender of the sender or receiver. 
A) Whether both parties have a similar "codebook." 
B) The extent to which both parties have similar mental models. 
C) The parties' familiarity with the message topiC. 
D) The sender and receiver's motivation and ability to use the selected communication channel. 
E) The gender of the sender or receiver.

Question 5

One reason that people communicate with each other is to fulfill their drive to bond.

Accepted Answer

A) True 
 B)False

Question 6

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Accepted Answer

A) True 
 B)False

Question 7

The communication process model presented in the textbook relies on the metaphor that:

Accepted Answer

A) information flows through a conduit between the sender and receiver. 
B) the sender and receiver exist in separate but parallel universes that intersect only on intermittent occasions. 
C) information comes in packets that flow through the air in a series of particle waves. 
D) information is a song that is understood only when both sender and receiver know how to sing together in harmony. 
E) information is like a river that flows in both directions. 
A) information flows through a conduit between the sender and receiver. 
B) the sender and receiver exist in separate but parallel universes that intersect only on intermittent occasions. 
C) information comes in packets that flow through the air in a series of particle waves. 
D) information is a song that is understood only when both sender and receiver know how to sing together in harmony. 
E) information is like a river that flows in both directions.

Question 8

In the communication process model,encoding the message refers to the first step in the process.

Accepted Answer

A) True 
 B)False

Question 9

E-mail is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Accepted Answer

A) True 
 B)False

Question 10

According to research on gender communication,women are more likely than men to:

Accepted Answer

A) use communication to build relationships. 
B) avoid interrupting. 
C) use indirect requests. 
D) seek advice from others. 
E) They are more likely to do all of these things. 
A) use communication to build relationships. 
B) avoid interrupting. 
C) use indirect requests. 
D) seek advice from others. 
E) They are more likely to do all of these things.

Question 11

The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

Accepted Answer

A) True 
 B)False

Question 12

In Japan,shared understanding is demonstrated without using words.

Accepted Answer

A) True 
 B)False

Question 13

Media richness refers to:

Accepted Answer

A) total profits of newspapers,television networks,and radio broadcasting companies within a society. 
B) the data-carrying capacity of a communication medium. 
C) the financial and emotional cost of transmitting a message from one person to another person within the same organization. 
D) the extent to which a message is conveyed through information technology rather than human interaction. 
E) None of the choices are correct. 
A) total profits of newspapers,television networks,and radio broadcasting companies within a society. 
B) the data-carrying capacity of a communication medium. 
C) the financial and emotional cost of transmitting a message from one person to another person within the same organization. 
D) the extent to which a message is conveyed through information technology rather than human interaction. 
E) None of the choices are correct.

Question 14

E-mail removes problems of social status in the communication process.

Accepted Answer

A) True 
 B)False

Question 15

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 16

A large Internet service provider had a major disruption in its e-mail services in which its customers' messages were delayed and some were lost forever.In its message to customers,the company announced that the event was ''a partial e-mail delay'' and that the ''issue'' would result in improved future service to customers.This message is an example of:

Accepted Answer

A) information overload. 
B) using ambiguous language to minimize conveying negative emotions. 
C) misperceptions by the company's executives about the causes of the e-mail service problem. 
D) cross-cultural differences in communication. 
E) effective persuasive communication. 
A) information overload. 
B) using ambiguous language to minimize conveying negative emotions. 
C) misperceptions by the company's executives about the causes of the e-mail service problem. 
D) cross-cultural differences in communication. 
E) effective persuasive communication.

Question 17

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

Accepted Answer

A) True 
 B)False

Question 18

A financial institution wants to use social media to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization.Which of the following communication media would likely work best in this situation?

Accepted Answer

A) Corporate intranet 
B) Wikis 
C) E-mail 
D) Weekly interest group meetings 
E) Interdepartmental mail 
A) Corporate intranet 
B) Wikis 
C) E-mail 
D) Weekly interest group meetings 
E) Interdepartmental mail

Question 19

The three components of listening are encoding,decoding,and interpreting.

Accepted Answer

A) True 
 B)False

Question 20

The introduction of e-mail has __________ the volume of communication,particularly messages sent to ______ in the organization.

Accepted Answer

A) increased;higher levels 
B) decreased;other departments 
C) increased;lower levels 
D) decreased;lower levels 
E) increased;retirees 
A) increased;higher levels 
B) decreased;other departments 
C) increased;lower levels 
D) decreased;lower levels 
E) increased;retirees

Emotional contagion represents nonconscious behaviour.

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

One reason that people communicate with each other is to fulfill their drive to bond.

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

The communication process model presented in the textbook relies on the metaphor that:

In the communication process model,encoding the message refers to the first step in the process.

E-mail is an inefficient medium for communicating in ambiguous,complex,and novel situations.

According to research on gender communication,women are more likely than men to:

The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

In Japan,shared understanding is demonstrated without using words.

Media richness refers to:

E-mail removes problems of social status in the communication process.

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

A financial institution wants to use social media to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization.Which of the following communication media would likely work best in this situation?

The three components of listening are encoding,decoding,and interpreting.

The introduction of e-mail has ____ the volume of communication,particularly messages sent to in the organization.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Organizations Revised

Emotional contagion represents nonconscious behaviour.

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

One reason that people communicate with each other is to fulfill their drive to bond.

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

The communication process model presented in the textbook relies on the metaphor that:

In the communication process model,encoding the message refers to the first step in the process.

E-mail is an inefficient medium for communicating in ambiguous,complex,and novel situations.

According to research on gender communication,women are more likely than men to:

The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

In Japan,shared understanding is demonstrated without using words.

Media richness refers to:

E-mail removes problems of social status in the communication process.

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

A financial institution wants to use social media to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization.Which of the following communication media would likely work best in this situation?

The three components of listening are encoding,decoding,and interpreting.

The introduction of e-mail has __________ the volume of communication,particularly messages sent to ______ in the organization.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

The introduction of e-mail has ____ the volume of communication,particularly messages sent to in the organization.