Exam 9: Communicating in Organizations Revised

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Emotional contagion receives relatively little attention in organizational behaviour literature (it is mostly studied by psychologists),yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.

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The organizational grapevine is usually transmitted:

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One social acceptance factor is the symbolic meaning of a channel to convey a message.

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Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

(True/False)
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Some wikis have failed to gain employee support because:

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Which of these statements about nonverbal communication is FALSE?

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In the communication process model,''decoding the message'' occurs immediately:

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Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

(True/False)
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Which of the following is NOT a feature of effective listening?

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How do men and women generally differ in their communication styles in organizational settings?

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What effect does ''noise'' have in the communication model?

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The effectiveness of the encoding-decoding process is dependent on the sender and receiver's motivation and ability to use the selected communication channel.

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E-mail is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

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The organizational grapevine:

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E-mail is a very good medium for communicating emotions.

(True/False)
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People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

(True/False)
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In order to communicate more effectively people should avoid relying on ''codebooks."

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Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

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Mimicking the sender's behaviour is a central part of emotional contagion.

(True/False)
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Communication is the process by which information is _______ and ________ between two or more people.

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