Exam 9: Communicating in Organizations Revised
Exam 1: Introduction to the Field of Organizational Behaviour166 Questions
Exam 2: Individual Behaviour, Personality, and Values206 Questions
Exam 3: Perceiving Ourselves and Others in Organizations198 Questions
Exam 4: Workplace Emotions, Attitudes, and Stress249 Questions
Exam 5: Foundations of Employee Motivation250 Questions
Exam 6: Applied Performance Practices181 Questions
Exam 7: Decision Making and Creativity174 Questions
Exam 8: Team Dynamics276 Questions
Exam 9: Communicating in Organizations Revised 167 Questions
Exam 10: Power and Influence in the Workplace182 Questions
Exam 11: Conflict and Negotiation in the Workplace Revised 180 Questions
Exam 12: Leadership in Organizational Settings183 Questions
Exam 13: Designing Organizational Structures168 Questions
Exam 14: Organizational Culture184 Questions
Exam 15: Organizational Change155 Questions
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Emotional contagion receives relatively little attention in organizational behaviour literature (it is mostly studied by psychologists),yet it is an important part of social interaction in the workplace.Define emotional contagion and identify two benefits of this phenomenon.
(Essay)
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One social acceptance factor is the symbolic meaning of a channel to convey a message.
(True/False)
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Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.
(True/False)
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Which of these statements about nonverbal communication is FALSE?
(Multiple Choice)
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In the communication process model,''decoding the message'' occurs immediately:
(Multiple Choice)
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Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.
(True/False)
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Which of the following is NOT a feature of effective listening?
(Multiple Choice)
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How do men and women generally differ in their communication styles in organizational settings?
(Multiple Choice)
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What effect does ''noise'' have in the communication model?
(Multiple Choice)
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The effectiveness of the encoding-decoding process is dependent on the sender and receiver's motivation and ability to use the selected communication channel.
(True/False)
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E-mail is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.
(True/False)
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People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.
(True/False)
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In order to communicate more effectively people should avoid relying on ''codebooks."
(True/False)
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Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.
(True/False)
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Mimicking the sender's behaviour is a central part of emotional contagion.
(True/False)
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Communication is the process by which information is _______ and ________ between two or more people.
(Multiple Choice)
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