Question 1

What effect do public websites dedicated to company gossip have on the corporate grapevine?

Accepted Answer

A) These websites have almost completely replaced the corporate grapevine. 
B) These websites extend grapevine information to anyone,not just employees connected to social networks. 
C) These websites allow corporate leaders to control the corporate grapevine. 
D) These websites do all of these things. 
E) These websites have no effect on the corporate grapevinE. 
A) These websites have almost completely replaced the corporate grapevine. 
B) These websites extend grapevine information to anyone,not just employees connected to social networks. 
C) These websites allow corporate leaders to control the corporate grapevine. 
D) These websites do all of these things. 
E) These websites have no effect on the corporate grapevinE.

Question 2

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Accepted Answer

A) True 
 B)False

Question 3

Web-based magazines (e-zines):

Accepted Answer

A) allow companies to communicate breaking news quickly and efficiently to employees. 
B) are used mainly to communicate long and detailed articles. 
C) are slower and more costly to produce than most print-based company magazines. 
D) are no longer popular in large organizations. 
E) communicate long articles and are no longer popular in large organizations. 
A) allow companies to communicate breaking news quickly and efficiently to employees. 
B) are used mainly to communicate long and detailed articles. 
C) are slower and more costly to produce than most print-based company magazines. 
D) are no longer popular in large organizations. 
E) communicate long articles and are no longer popular in large organizations.

Question 4

One problem in communication between men and women is that most women don't know how to engage in ''report talk''.

Accepted Answer

A) True 
 B)False

Question 5

Effective communication potentially improves knowledge management and decision making.

Accepted Answer

A) True 
 B)False

Question 6

Should companies try to eliminate grapevine communication? Explain your answer.

Accepted Answer

Research suggests that companies should

Question 7

According to the authors,the social presence effect occurs when:

Accepted Answer

A) employees are distracted by their socializing behaviours at work. 
B) expensive communication channels contribute to their social status. 
C) the cost of a communication channel excludes the non-rich. 
D) the sender and receiver focus on their relative status instead of processing the message content. 
E) None of these describe social distraction. 
A) employees are distracted by their socializing behaviours at work. 
B) expensive communication channels contribute to their social status. 
C) the cost of a communication channel excludes the non-rich. 
D) the sender and receiver focus on their relative status instead of processing the message content. 
E) None of these describe social distraction.

Question 8

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Accepted Answer

A) True 
 B)False

Question 9

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following activities helps us to cope with information overload?

Accepted Answer

A) Working longer hours 
B) Learning to read faster 
C) Improving our time management 
D) Scanning through documents more efficiently 
E) All of these help us to cope with information overload. 
A) Working longer hours 
B) Learning to read faster 
C) Improving our time management 
D) Scanning through documents more efficiently 
E) All of these help us to cope with information overload.

Question 11

Wikis can provide common space for collaborative content development.

Accepted Answer

A) True 
 B)False

Question 12

Open-design offices:

Accepted Answer

A) replace the need for employee surveys in large organizations. 
B) tend to increase informal communication and knowledge sharing among people in those open offices. 
C) tend to increase stress due to the loss of privacy and personal space. 
D) do all of these. 
E) tend to increase informal communication and stress due to the loss of privacy. 
A) replace the need for employee surveys in large organizations. 
B) tend to increase informal communication and knowledge sharing among people in those open offices. 
C) tend to increase stress due to the loss of privacy and personal space. 
D) do all of these. 
E) tend to increase informal communication and stress due to the loss of privacy.

Question 13

Which of the following statements about electronic mail is FALSE?

Accepted Answer

A) E-mail tends to transmit information faster than traditional written mediA. 
B) E-mail tends to increase the risk of sending emotionally charged messages to other people. 
C) E-mail tends to increase information overload. 
D) Employees can easily misunderstand the emotional meaning of e-mail messages. 
E) E-mail tends to reduce the flow of information from lower to higher levels in the organization. 
A) E-mail tends to transmit information faster than traditional written mediA. 
B) E-mail tends to increase the risk of sending emotionally charged messages to other people. 
C) E-mail tends to increase information overload. 
D) Employees can easily misunderstand the emotional meaning of e-mail messages. 
E) E-mail tends to reduce the flow of information from lower to higher levels in the organization.

Question 14

A few organizations have recently tried to minimize employee use of e-mail when communicating with colleagues.Specifically,these companies have banned the use of e-mail (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimize the use of e-mail.

Accepted Answer

The textbook describes four problems wit

Question 15

The CEO of Bear Securities Ltd.is concerned that investment analysts and brokers at Bear Securities are using too much jargon to communicate with each other and with clients.The CEO believes that the use of jargon will result in costly communication errors and may intimidate clients.Discuss the accuracy of the CEO's concerns.

Accepted Answer

Jargon may be both useful and problemati

Question 16

Filtering and jargon are two types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 17

Wikis are collaborative web spaces in which anyone in the group can write,edit,or remove material from the site.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Accepted Answer

A) Newsletter 
B) E-mail message 
C) Telephone conversation 
D) Face-to-face meeting 
E) Memorandum to all employees 
A) Newsletter 
B) E-mail message 
C) Telephone conversation 
D) Face-to-face meeting 
E) Memorandum to all employees

Question 19

Buffering,summarizing,and omitting are ways to:

Accepted Answer

A) reduce information overload. 
B) avoid active listening. 
C) avoid the risk of flaming. 
D) improve communication between men and women. 
E) increase media richness. 
A) reduce information overload. 
B) avoid active listening. 
C) avoid the risk of flaming. 
D) improve communication between men and women. 
E) increase media richness.

Question 20

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Accepted Answer

A) True 
 B)False

What effect do public websites dedicated to company gossip have on the corporate grapevine?

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Web-based magazines (e-zines):

One problem in communication between men and women is that most women don't know how to engage in ''report talk''.

Effective communication potentially improves knowledge management and decision making.

Should companies try to eliminate grapevine communication? Explain your answer.

According to the authors,the social presence effect occurs when:

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Which of the following activities helps us to cope with information overload?

Wikis can provide common space for collaborative content development.

Open-design offices:

Which of the following statements about electronic mail is FALSE?

A few organizations have recently tried to minimize employee use of e-mail when communicating with colleagues.Specifically,these companies have banned the use of e-mail (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimize the use of e-mail.

Filtering and jargon are two types of noise in the communication process.

Wikis are collaborative web spaces in which anyone in the group can write,edit,or remove material from the site.

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Buffering,summarizing,and omitting are ways to:

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Organizations Revised

What effect do public websites dedicated to company gossip have on the corporate grapevine?

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Web-based magazines (e-zines):

One problem in communication between men and women is that most women don't know how to engage in ''report talk''.

Effective communication potentially improves knowledge management and decision making.

Should companies try to eliminate grapevine communication? Explain your answer.

According to the authors,the social presence effect occurs when:

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Which of the following activities helps us to cope with information overload?

Wikis can provide common space for collaborative content development.

Open-design offices:

Which of the following statements about electronic mail is FALSE?

A few organizations have recently tried to minimize employee use of e-mail when communicating with colleagues.Specifically,these companies have banned the use of e-mail (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimize the use of e-mail.

Filtering and jargon are two types of noise in the communication process.

Wikis are collaborative web spaces in which anyone in the group can write,edit,or remove material from the site.

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Buffering,summarizing,and omitting are ways to:

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters