Question 1

Twitter and Facebook are two examples of social media.

Accepted Answer

A) True 
 B)False

Question 2

A major engineering firm has introduced virtual teams around the globe to resolve client emergencies.Although some of these emergencies are routine (they occur often enough that the engineers have ready-made action plans),several are novel.Furthermore,information about the client emergencies often comes second-hand from employees of the client,so some of the details are missing or ambiguous.Although the company plans to eventually offer a variety of communication media that these virtual teams can use,engineers are currently limited to e-mail,telephone,fax machine,and an instant messaging program that was recently introduced.Based on your knowledge of media richness,how can this engineering firm maximize communication effectiveness with the existing resources in this situation? Your answer should briefly define media richness.

Accepted Answer

First,students need to briefly define me

Question 3

People can improve the "responding" stage of active listening by:

Accepted Answer

A) ignoring the speaker after the first few minutes. 
B) quickly forming an opinion of the speaker's topic. 
C) interrupting when the listener disagrees with the speaker. 
D) They do all of these activities. 
E) They engage in none of these activities. 
A) ignoring the speaker after the first few minutes. 
B) quickly forming an opinion of the speaker's topic. 
C) interrupting when the listener disagrees with the speaker. 
D) They do all of these activities. 
E) They engage in none of these activities.

Question 4

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Accepted Answer

A) True 
 B)False

Question 5

An important factor in choosing the best communication channel is its media richness.What does this concept mean and what two conditions require a communication channel that is high in media richness?

Accepted Answer

Media richness refers to the data-carryi

Question 6

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Accepted Answer

A) True 
 B)False

Question 7

One advantage of e-zines is that stories are longer than those typically found in hard-copy company magazines.

Accepted Answer

A) True 
 B)False

Question 8

The grapevine is an important social process that fulfills the employees' drive to bond.

Accepted Answer

A) True 
 B)False

Question 9

A fertilizer company with salespeople in remote operations recently introduced e-mail throughout the company.Previously,salespeople received most information through formal communication channels and the annual sales meeting.Many salespeople complained that they were kept in the dark about company activities.Now,with the e-mail system in place,salespeople receive most of their information informally through this network.None of them complain about isolation from company information.Furthermore,senior executives had to intervene recently to stop incorrect rumours that the fertilizer company might be acquired by a larger chemical company.Using your knowledge of organizational grapevines,explain what might have happened in this company when salespeople were connected to an e-mail network.

Accepted Answer

The e-mail network is a natural channel

Question 10

The responding stage of active listening includes showing interest and clarifying the message.

Accepted Answer

A) True 
 B)False

Question 11

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Accepted Answer

A) True 
 B)False

Question 12

Which of these statements about nonverbal communication is FALSE?

Accepted Answer

A) Nonverbal communication has more formal rules than does verbal communication. 
B) Nonverbal communication is more automatic and unconscious than is verbal communication. 
C) Nonverbal communication includes voice intonation. 
D) Most information in face-to-face meetings is communicated nonverbally. 
E) Nonverbal communication tends to be more ambiguous and susceptible to misinterpretation than is verbal communication. 
A) Nonverbal communication has more formal rules than does verbal communication. 
B) Nonverbal communication is more automatic and unconscious than is verbal communication. 
C) Nonverbal communication includes voice intonation. 
D) Most information in face-to-face meetings is communicated nonverbally. 
E) Nonverbal communication tends to be more ambiguous and susceptible to misinterpretation than is verbal communication.

Question 13

Metaphors and other types of ambiguous language are useful when:

Accepted Answer

A) the sender wants to communicate to people experiencing information overload. 
B) the message is sent through the grapevine rather than formal communication channels. 
C) the sender wants to minimize the risk that the receiver would misinterpret the message sent. 
D) the issue or concept that the sender is trying to communicate is ill-defined or complex. 
E) Ambiguous language is useful under all of these conditions. 
A) the sender wants to communicate to people experiencing information overload. 
B) the message is sent through the grapevine rather than formal communication channels. 
C) the sender wants to minimize the risk that the receiver would misinterpret the message sent. 
D) the issue or concept that the sender is trying to communicate is ill-defined or complex. 
E) Ambiguous language is useful under all of these conditions.

Question 14

Active listeners constantly cycle through the three components of listening.

Accepted Answer

A) True 
 B)False

Question 15

Senior executives at a large tire company learned that one line of tires had a tendency to fall apart in very warm weather.This resulted in several vehicle accidents in the Middle East and South America.However,the executives did not hear about these problems until several weeks after they were known to lower-level managers.Although the senior executives encourage staff to communicate all information,the lower-level staff held back the information for fear that they might lose their jobs.Which communication concept best describes this communication situation?

Accepted Answer

A) Media richness 
B) Persuasive communication 
C) Filtering 
D) Flaming 
E) Information overload 
A) Media richness 
B) Persuasive communication 
C) Filtering 
D) Flaming 
E) Information overload

Question 16

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

Accepted Answer

A) empathy and speed. 
B) social acceptance and media richness. 
C) ambiguity and novelty of the problem. 
D) gender and culture. 
E) availability of technology and cost. 
A) empathy and speed. 
B) social acceptance and media richness. 
C) ambiguity and novelty of the problem. 
D) gender and culture. 
E) availability of technology and cost.

Question 17

Social acceptance refers to how well the communication is approved and supported by the organization.

Accepted Answer

A) True 
 B)False

Question 18

Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant.Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week.These incidents are well known to other representatives;there are rarely any surprises.This weekly communication calls for:

Accepted Answer

A) high media richness. 
B) high emotional contagion. 
C) mostly nonverbal communication. 
D) face-to-face meetings. 
E) relatively low media richness. 
A) high media richness. 
B) high emotional contagion. 
C) mostly nonverbal communication. 
D) face-to-face meetings. 
E) relatively low media richness.

Question 19

Active listeners improve their sensing activities by:

Accepted Answer

A) organizing information. 
B) postponing evaluation. 
C) clarifying the message. 
D) showing interest. 
E) They engage in all of the given activities. 
A) organizing information. 
B) postponing evaluation. 
C) clarifying the message. 
D) showing interest. 
E) They engage in all of the given activities.

Question 20

Effective communication occurs when:

Accepted Answer

A) information is sent through informal rather than formal channels. 
B) information is transmitted between two or more people. 
C) the sender convinces the receiver to accept the information sent. 
D) information is transmitted and understood between two or more people. 
E) the sender transmits information that is received by someone other than the intended receiver. 
A) information is sent through informal rather than formal channels. 
B) information is transmitted between two or more people. 
C) the sender convinces the receiver to accept the information sent. 
D) information is transmitted and understood between two or more people. 
E) the sender transmits information that is received by someone other than the intended receiver.

Twitter and Facebook are two examples of social media.

People can improve the "responding" stage of active listening by:

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

An important factor in choosing the best communication channel is its media richness.What does this concept mean and what two conditions require a communication channel that is high in media richness?

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

One advantage of e-zines is that stories are longer than those typically found in hard-copy company magazines.

The grapevine is an important social process that fulfills the employees' drive to bond.

The responding stage of active listening includes showing interest and clarifying the message.

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Which of these statements about nonverbal communication is FALSE?

Metaphors and other types of ambiguous language are useful when:

Active listeners constantly cycle through the three components of listening.

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

Social acceptance refers to how well the communication is approved and supported by the organization.

Active listeners improve their sensing activities by:

Effective communication occurs when:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Organizations Revised

Twitter and Facebook are two examples of social media.

People can improve the "responding" stage of active listening by:

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

An important factor in choosing the best communication channel is its media richness.What does this concept mean and what two conditions require a communication channel that is high in media richness?

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

One advantage of e-zines is that stories are longer than those typically found in hard-copy company magazines.

The grapevine is an important social process that fulfills the employees' drive to bond.

The responding stage of active listening includes showing interest and clarifying the message.

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Which of these statements about nonverbal communication is FALSE?

Metaphors and other types of ambiguous language are useful when:

Active listeners constantly cycle through the three components of listening.

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

Social acceptance refers to how well the communication is approved and supported by the organization.

Active listeners improve their sensing activities by:

Effective communication occurs when:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters