Question 1

According to your text,one of the social acceptance factors we need to consider is:

Accepted Answer

A) whether the channel is acceptable in a given society. 
B) the media richness. 
C) the symbolic meaning of the chosen channel. 
D) whether the message is politically correct. 
E) All of these are social acceptance factors. 
A) whether the channel is acceptable in a given society. 
B) the media richness. 
C) the symbolic meaning of the chosen channel. 
D) whether the message is politically correct. 
E) All of these are social acceptance factors.

Question 2

The organizational grapevine is useful because it:

Accepted Answer

A) is an effective way for management to inform employees about future organizational changes. 
B) provides detailed information that more formal communication channels tend to ignore. 
C) reduces information overload. 
D) fulfills employees' drive to bonD. 
E) is an effective way for management to communicate to employees and reduces information overload. 
A) is an effective way for management to inform employees about future organizational changes. 
B) provides detailed information that more formal communication channels tend to ignore. 
C) reduces information overload. 
D) fulfills employees' drive to bonD. 
E) is an effective way for management to communicate to employees and reduces information overload.

Question 3

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

Accepted Answer

A) Written documents 
B) E-mail 
C) Face-to-face meetings 
D) Bulletin boards 
E) None of these channels should be used in this situation. 
A) Written documents 
B) E-mail 
C) Face-to-face meetings 
D) Bulletin boards 
E) None of these channels should be used in this situation.

Question 4

Most information is communicated verbally rather than nonverbally in quiet settings.

Accepted Answer

A) True 
 B)False

Question 5

Effective communication plays an important role in:

Accepted Answer

A) knowledge management. 
B) decision making. 
C) coordinating work activities. 
D) fulfilling the drive to bonD. 
E) Communication plays an important role in all of thesE. 
A) knowledge management. 
B) decision making. 
C) coordinating work activities. 
D) fulfilling the drive to bonD. 
E) Communication plays an important role in all of thesE.

Question 6

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Accepted Answer

A) True 
 B)False

Question 7

In the communication process model,what happens immediately after the receiver receives the encoded message?

Accepted Answer

A) The sender receives confirmation that the message has been understood. 
B) The receiver confirms with the sender that the message sent was intended to be a message. 
C) The receiver decodes the received message. 
D) The sender encodes the message. 
E) The receiver forms feedback in response to the received messagE. 
A) The sender receives confirmation that the message has been understood. 
B) The receiver confirms with the sender that the message sent was intended to be a message. 
C) The receiver decodes the received message. 
D) The sender encodes the message. 
E) The receiver forms feedback in response to the received messagE.

Question 8

A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction.The company now wants you to design a training program that teaches sales staff the main components of active listening.Discuss a specific training activity that would potentially improve the salespeople's performance in each of the three components of active listening.Your answer should also briefly describe the three components of active listening.

Accepted Answer

To answer this question,students must br

Question 9

To improve communication and make more efficient use of space,many companies are:

Accepted Answer

A) moving executives into separate buildings. 
B) building taller office towers. 
C) tearing down walls and introducing open office designs. 
D) removing parking spaces so that employees must commute to work. 
E) none of these improves communication and makes more efficient use of spacE. 
A) moving executives into separate buildings. 
B) building taller office towers. 
C) tearing down walls and introducing open office designs. 
D) removing parking spaces so that employees must commute to work. 
E) none of these improves communication and makes more efficient use of spacE.

Question 10

People are persuaded more under conditions of high social presence than low social presence.

Accepted Answer

A) True 
 B)False

Question 11

What function does communication play in organizations?

Accepted Answer

A) Communication minimizes "silos of knowledge." 
B) Communication helps decision makers learn about organizational problems. 
C) Communication helps employees fulfill their drive to bond. 
D) Communication aids employee well-being. 
E) Communication serves all of these functions. 
A) Communication minimizes "silos of knowledge." 
B) Communication helps decision makers learn about organizational problems. 
C) Communication helps employees fulfill their drive to bond. 
D) Communication aids employee well-being. 
E) Communication serves all of these functions.

Question 12

Which of these statements about sending your message to other people is FALSE?

Accepted Answer

A) Empathize with the listener when forming your message. 
B) Avoid presenting the message when the listener is easily distracted by other matters. 
C) Focus the message content on the problem or issue,not on the person. 
D) Avoid repeating the information or creating any other redundancy in the message. 
E) Be descriptive rather than evaluative;that is,don't make the listener defensivE. 
A) Empathize with the listener when forming your message. 
B) Avoid presenting the message when the listener is easily distracted by other matters. 
C) Focus the message content on the problem or issue,not on the person. 
D) Avoid repeating the information or creating any other redundancy in the message. 
E) Be descriptive rather than evaluative;that is,don't make the listener defensivE.

Question 13

One of the main problems with social networking is that it is now a more popular medium than e-mail in work organizations.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements about cross-cultural communication is FALSE?

Accepted Answer

A) In Japan,a listener's silence after the speaker finishes talking indicates that the listener disapproves with the sender's message. 
B) Brazilians view interruptions as evidence that the other person is involved in the conversation. 
C) Shaking one's head from side to side means a different thing in different cultures. 
D) Talking loudly may be a sign of sincerity in some cultures and a sign of rudeness in other cultures. 
E) Maintaining direct eye contact is acceptable to most Americans,but is considered rude in some other cultures. 
A) In Japan,a listener's silence after the speaker finishes talking indicates that the listener disapproves with the sender's message. 
B) Brazilians view interruptions as evidence that the other person is involved in the conversation. 
C) Shaking one's head from side to side means a different thing in different cultures. 
D) Talking loudly may be a sign of sincerity in some cultures and a sign of rudeness in other cultures. 
E) Maintaining direct eye contact is acceptable to most Americans,but is considered rude in some other cultures.

Question 15

Emotional contagion has what effect in the communication process?

Accepted Answer

A) It has no effect on the communication process. 
B) It provides feedback to the sender that the receiver understands and empathizes with the message. 
C) It reduces the amount of communication among colleagues. 
D) It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E) It reduces the amount of communication among colleagues and makes it more difficult for the receiver to receive emotional meaning about the sender's experiencE. 
A) It has no effect on the communication process. 
B) It provides feedback to the sender that the receiver understands and empathizes with the message. 
C) It reduces the amount of communication among colleagues. 
D) It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E) It reduces the amount of communication among colleagues and makes it more difficult for the receiver to receive emotional meaning about the sender's experiencE.

Question 16

Research suggests that effective workspace design mainly balances the trade-off between:

Accepted Answer

A) social interaction and emotional contagion. 
B) verbal and nonverbal communication. 
C) employee privacy and social interaction. 
D) information overload and information underloaD. 
E) employee privacy and information overload. 
A) social interaction and emotional contagion. 
B) verbal and nonverbal communication. 
C) employee privacy and social interaction. 
D) information overload and information underloaD. 
E) employee privacy and information overload.

Question 17

Intended feedback is encoded,transmitted,received,and decoded from the receiver to the sender of the original message.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT explicitly identified in the communication process model?

Accepted Answer

A) Distraction 
B) Noise 
C) Transmission 
D) Encoding 
E) Decoding 
A) Distraction 
B) Noise 
C) Transmission 
D) Encoding 
E) Decoding

Question 19

Interpersonal communication occurs as soon as a message is received by someone else.

Accepted Answer

A) True 
 B)False

Question 20

When sending a message,the choice of medium also communicates information from the sender to receiver.

Accepted Answer

A) True 
 B)False

According to your text,one of the social acceptance factors we need to consider is:

The organizational grapevine is useful because it:

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

Most information is communicated verbally rather than nonverbally in quiet settings.

Effective communication plays an important role in:

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

In the communication process model,what happens immediately after the receiver receives the encoded message?

To improve communication and make more efficient use of space,many companies are:

People are persuaded more under conditions of high social presence than low social presence.

What function does communication play in organizations?

Which of these statements about sending your message to other people is FALSE?

One of the main problems with social networking is that it is now a more popular medium than e-mail in work organizations.

Which of the following statements about cross-cultural communication is FALSE?

Emotional contagion has what effect in the communication process?

Research suggests that effective workspace design mainly balances the trade-off between:

Intended feedback is encoded,transmitted,received,and decoded from the receiver to the sender of the original message.

Which of the following is NOT explicitly identified in the communication process model?

Interpersonal communication occurs as soon as a message is received by someone else.

When sending a message,the choice of medium also communicates information from the sender to receiver.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Organizations Revised

According to your text,one of the social acceptance factors we need to consider is:

The organizational grapevine is useful because it:

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

Most information is communicated verbally rather than nonverbally in quiet settings.

Effective communication plays an important role in:

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

In the communication process model,what happens immediately after the receiver receives the encoded message?

To improve communication and make more efficient use of space,many companies are:

People are persuaded more under conditions of high social presence than low social presence.

What function does communication play in organizations?

Which of these statements about sending your message to other people is FALSE?

One of the main problems with social networking is that it is now a more popular medium than e-mail in work organizations.

Which of the following statements about cross-cultural communication is FALSE?

Emotional contagion has what effect in the communication process?

Research suggests that effective workspace design mainly balances the trade-off between:

Intended feedback is encoded,transmitted,received,and decoded from the receiver to the sender of the original message.

Which of the following is NOT explicitly identified in the communication process model?

Interpersonal communication occurs as soon as a message is received by someone else.

When sending a message,the choice of medium also communicates information from the sender to receiver.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters