Exam 9: Communicating in Organizations Revised

The Marketing Director of a national car parts retail company wants to keep the 20 district managers across the country informed about marketing initiatives and experiences within the company.This information ranges from technical marketing strategies to simple stories about successful marketing experiences within the company.One or two pieces of information are communicated each week and the Marketing Director wants to communicate this information as quickly and cost-efficiently as possible.If you had to choose just one specific medium and form of communication within that medium,which would you choose? Justify your choice.You may assume that this company can communicate with district managers in any way currently available to organizations in your country.

Research has found that women are generally more sensitive than are men to nonverbal communication.

Some employees use ''emoticons'' in electronic mail messages to clarify the emotional meaning of their messages.

When a sender and receiver want to transmit technical information more efficiently,they should:

What effect can jargon potentially have in organizations?

Which of the following would constitute ''noise'' in the communication process?

E-mail,instant messaging,and public websites are changing characteristics of the corporate grapevine.

According to the communication process model,communication begins with encoding the message,then sending it.

When communicating with another person,you should avoid repeating your message in different ways.

Which of the following represents a form of nonverbal communication?

In grapevine communication,most employees serve as both sender and receiver.

The three main components of active listening,in order,are:

Which of the following is NOT a function of communication discussed in your text?

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Communication methods that are high in ''media richness'' are most valuable:

Which of the following tends to be the preferred medium for coordinating work and minimizes status differences?

One function of communication is to change behaviour.

E-mail is no longer the medium of choice in most workplaces.

Some organizations have recently tried to minimize employee use of e-mail when communicating with colleagues.Discuss two reasons why companies might want to minimize the use of e-mail.

Emotional contagion fulfils our drive to bond with others.