Question 1

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

Accepted Answer

A) must use richer media 
B) is unable to use leaner media 
C) must rely on nonverbal communication 
D) can use leaner media 
E) must use leaner media 
A) must use richer media 
B) is unable to use leaner media 
C) must rely on nonverbal communication 
D) can use leaner media 
E) must use leaner media

Question 2

The first three steps in the communication process model are:

Accepted Answer

A) decode message,encode message,provide feedback. 
B) form message,transmit message,decode message. 
C) encode message,transmit message,receive message. 
D) form message,transmit message,receive message. 
E) None of these represent the first three steps in the communication process model. 
A) decode message,encode message,provide feedback. 
B) form message,transmit message,decode message. 
C) encode message,transmit message,receive message. 
D) form message,transmit message,receive message. 
E) None of these represent the first three steps in the communication process model.

Question 3

Emotional contagion occurs when:

Accepted Answer

A) we mimic our nonverbal behaviours with people who are communicating with us. 
B) we are required to show or hide our emotions,based on rules prescribed by the joB. 
C) two people experience different emotions even though they are observing the same object. 
D) the communication medium has different meaning for the receiver and the sender. 
E) most employees in one department or work team get sick at the same timE. 
A) we mimic our nonverbal behaviours with people who are communicating with us. 
B) we are required to show or hide our emotions,based on rules prescribed by the joB. 
C) two people experience different emotions even though they are observing the same object. 
D) the communication medium has different meaning for the receiver and the sender. 
E) most employees in one department or work team get sick at the same timE.

Question 4

Language differences represent one of the most obvious cross-cultural communications challenges.

Accepted Answer

A) True 
 B)False

Question 5

Employees increase their information-processing capacity by temporarily reading faster and scanning documents.

Accepted Answer

A) True 
 B)False

Question 6

Compared with verbal communication,nonverbal communication:

Accepted Answer

A) has more formal rules to guide its correct use. 
B) is less susceptible to misinterpretation. 
C) is more consciously transmitted from sender to receiver. 
D) has all of these characteristics. 
E) has none of these characteristics. 
A) has more formal rules to guide its correct use. 
B) is less susceptible to misinterpretation. 
C) is more consciously transmitted from sender to receiver. 
D) has all of these characteristics. 
E) has none of these characteristics.

Question 7

A resort in New Brunswick employs people from at least eight countries with significantly different cultures.The resort's new manager is concerned that communication problems might exist among these employees,but she doesn't know what problems would occur.Identify and explain three communication barriers that might occur due to cultural differences among employees.

Accepted Answer

When senders and receivers have diverse

Question 8

One advantage of e-mail is that it is very easy to interpret the emotional tone of the sender's message.

Accepted Answer

A) True 
 B)False

Question 9

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Accepted Answer

A) True 
 B)False

Question 10

The sensing stage of active listening includes empathizing and organizing information.

Accepted Answer

A) True 
 B)False

Question 11

Face-to-face interaction has higher media richness than a telephone conversation.

Accepted Answer

A) True 
 B)False

Question 12

Mimicking the sender's behaviour is considered rude in North America.

Accepted Answer

A) True 
 B)False

Question 13

Active listeners improve their evaluating activities by:

Accepted Answer

A) organizing information. 
B) showing interest. 
C) clarifying the message. 
D) interrupting when they disagree with the speaker. 
E) They do all of thesE. 
A) organizing information. 
B) showing interest. 
C) clarifying the message. 
D) interrupting when they disagree with the speaker. 
E) They do all of thesE.

Question 14

In the communication process model,"feedback" is:

Accepted Answer

A) formal acknowledgment,or indirect evidence from the receiver's actions. 
B) defined as a formally encoded message from the receiver. 
C) is the sender's way of ensuring that he or she has actually encoded the message. 
D) deliberately excluded from the communication process model. 
E) included in the first two steps of the model. 
A) formal acknowledgment,or indirect evidence from the receiver's actions. 
B) defined as a formally encoded message from the receiver. 
C) is the sender's way of ensuring that he or she has actually encoded the message. 
D) deliberately excluded from the communication process model. 
E) included in the first two steps of the model.

Question 15

Which of the following reduces information overload by increasing the person's information-processing capacity?

Accepted Answer

A) Using a filtering algorithm to screen out incoming e-mail. 
B) Learning speed-reading to read more pages per hour. 
C) Reading only the summaries of long documents. 
D) Using an assistant to screen out unwanted mail. 
E) All of these increase the person's information-processing capacity. 
A) Using a filtering algorithm to screen out incoming e-mail. 
B) Learning speed-reading to read more pages per hour. 
C) Reading only the summaries of long documents. 
D) Using an assistant to screen out unwanted mail. 
E) All of these increase the person's information-processing capacity.

Question 16

Showing interest and clarifying the message are two activities associated with which active listening process?

Accepted Answer

A) Evaluating 
B) Responding 
C) Persuading 
D) Recording 
E) Sensing 
A) Evaluating 
B) Responding 
C) Persuading 
D) Recording 
E) Sensing

Question 17

Communication aids employee well-being.

Accepted Answer

A) True 
 B)False

Question 18

In the communication process,filtering occurs when:

Accepted Answer

A) the sender carefully selects words that the receiver is most likely to understand correctly. 
B) the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C) people delete or delay negative information,or use words that make the message sound more favourable. 
D) an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E) the receiver avoids receiving messages from a sender,such as by avoiding the person or deliberately not reading e-mail messages. 
A) the sender carefully selects words that the receiver is most likely to understand correctly. 
B) the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C) people delete or delay negative information,or use words that make the message sound more favourable. 
D) an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E) the receiver avoids receiving messages from a sender,such as by avoiding the person or deliberately not reading e-mail messages.

Question 19

Which of the following is a key element in emotional contagion?

Accepted Answer

A) Silence 
B) Mimicry 
C) E-mail 
D) Jargon 
E) Flaming 
A) Silence 
B) Mimicry 
C) E-mail 
D) Jargon 
E) Flaming

Question 20

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight.While retelling his experience,colleagues grimace and make sounds that the executive might make when experiencing this ordeal.The verbal and nonverbal activities of the colleagues represent:

Accepted Answer

A) extremely rude communication behaviour. 
B) a lack of media richness. 
C) emotional contagion. 
D) evidence that they have difficulty encoding their feedback message. 
E) The verbal and nonverbal activities of the colleagues represent all of thesE. 
A) extremely rude communication behaviour. 
B) a lack of media richness. 
C) emotional contagion. 
D) evidence that they have difficulty encoding their feedback message. 
E) The verbal and nonverbal activities of the colleagues represent all of thesE.

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

The first three steps in the communication process model are:

Emotional contagion occurs when:

Language differences represent one of the most obvious cross-cultural communications challenges.

Employees increase their information-processing capacity by temporarily reading faster and scanning documents.

Compared with verbal communication,nonverbal communication:

One advantage of e-mail is that it is very easy to interpret the emotional tone of the sender's message.

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

The sensing stage of active listening includes empathizing and organizing information.

Face-to-face interaction has higher media richness than a telephone conversation.

Mimicking the sender's behaviour is considered rude in North America.

Active listeners improve their evaluating activities by:

In the communication process model,"feedback" is:

Which of the following reduces information overload by increasing the person's information-processing capacity?

Showing interest and clarifying the message are two activities associated with which active listening process?

Communication aids employee well-being.

In the communication process,filtering occurs when:

Which of the following is a key element in emotional contagion?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Organizations Revised

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

The first three steps in the communication process model are:

Emotional contagion occurs when:

Language differences represent one of the most obvious cross-cultural communications challenges.

Employees increase their information-processing capacity by temporarily reading faster and scanning documents.

Compared with verbal communication,nonverbal communication:

One advantage of e-mail is that it is very easy to interpret the emotional tone of the sender's message.

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

The sensing stage of active listening includes empathizing and organizing information.

Face-to-face interaction has higher media richness than a telephone conversation.

Mimicking the sender's behaviour is considered rude in North America.

Active listeners improve their evaluating activities by:

In the communication process model,"feedback" is:

Which of the following reduces information overload by increasing the person's information-processing capacity?

Showing interest and clarifying the message are two activities associated with which active listening process?

Communication aids employee well-being.

In the communication process,filtering occurs when:

Which of the following is a key element in emotional contagion?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters