Question 1

Organizational politics tends to increase in situations where decisions become routinized and programmed.

Accepted Answer

A) True 
 B)False

Question 2

Employees with low power distance are more likely to comply with legitimate power.

Accepted Answer

A) True 
 B)False

Question 3

Describe three ways that how social networks can enhance the power of their members.

Accepted Answer

1.Social networks offer members the chan

Question 4

Which of these actions would help persuade an employee to support your recommendation about the company introducing an on-site childcare facility?

Accepted Answer

A) Discussing the issue face-to-face with the employee rather than through a memo. 
B) Convincing the employee that you have no vested interest in the childcare facility other than the belief that it is good for the organization. 
C) Starting by saying something about the childcare facility that the employee agrees with. 
D) Describing both positive and negative features of the childcare facility. 
E) All of these would help to persuade an employee to support your recommendation. 
A) Discussing the issue face-to-face with the employee rather than through a memo. 
B) Convincing the employee that you have no vested interest in the childcare facility other than the belief that it is good for the organization. 
C) Starting by saying something about the childcare facility that the employee agrees with. 
D) Describing both positive and negative features of the childcare facility. 
E) All of these would help to persuade an employee to support your recommendation.

Question 5

Which of the following is NOT identified in the textbook as a form of influence?

Accepted Answer

A) Ingratiation 
B) Upward appeal 
C) Persuasion 
D) Pleading 
E) Information control 
A) Ingratiation 
B) Upward appeal 
C) Persuasion 
D) Pleading 
E) Information control

Question 6

In organizational settings,power is defined as:

Accepted Answer

A) the practice of trying to influence another person. 
B) the capacity to influence others. 
C) the act of changing another person's attitudes and behaviours. 
D) the extent to which one person is required to follow another person's commands even though he or she does not want to follow those commands. 
E) any situation where one person is dependent on another person,who is not at all dependent on the first person. 
A) the practice of trying to influence another person. 
B) the capacity to influence others. 
C) the act of changing another person's attitudes and behaviours. 
D) the extent to which one person is required to follow another person's commands even though he or she does not want to follow those commands. 
E) any situation where one person is dependent on another person,who is not at all dependent on the first person.

Question 7

Playing the "face time" game potentially increases a lower-level employee's power by increasing:

Accepted Answer

A) the employee's coercive power. 
B) the employee's visibility. 
C) the number of people affected. 
D) the employee's ability to cope with organizational uncertainties. 
E) the employee's substitutability. 
A) the employee's coercive power. 
B) the employee's visibility. 
C) the number of people affected. 
D) the employee's ability to cope with organizational uncertainties. 
E) the employee's substitutability.

Question 8

Commitment typically results when people are influenced using which power bases?

Accepted Answer

A) Legitimate and coercive 
B) Legitimate and expert 
C) Reward and coercive 
D) Expert and referent 
E) Reward and referent 
A) Legitimate and coercive 
B) Legitimate and expert 
C) Reward and coercive 
D) Expert and referent 
E) Reward and referent

Question 9

Unions and professional associations explicitly or implicitly try to increase the nonsubstitutability of their members.Identify three strategies used by these groups to increase nonsubstitutability and provide an example related to professions or unions for each strategy.

Accepted Answer

The textbook identifies four strategies

Question 10

You have just been hired as a brand manager of toothpaste for a large consumer products company.Your job mainly involves encouraging the advertising and production groups to promote and manufacture your product more effectively.These departments aren't under your direct authority,although company procedures indicate that they must complete certain tasks requested by brand managers.Describe the sources of power you can use to ensure that the advertising and production departments will help you make and sell toothpaste more effectively.

Accepted Answer

As brand manager,you might be able to us

Question 11

Subordinates have some reward power over their bosses through 360-degree feedback systems.

Accepted Answer

A) True 
 B)False

Question 12

Forming coalitions is considered a political tactic,whereas cultivating networks is not.

Accepted Answer

A) True 
 B)False

Question 13

The most appropriate influence tactic depends on personal,organizational,and cultural values.

Accepted Answer

A) True 
 B)False

Question 14

Until recently,a large sales organization gave supervisors all key information for further distribution to their employees.But with the introduction of a company intranet and other information technologies,this information is now mostly available directly to employees.By distributing corporate information directly to employees rather than through their supervisors,the company has:

Accepted Answer

A) increased the legitimate power of supervisors. 
B) decreased the power of supervisors by moving to an all-channel formation of information flow. 
C) increased the centrality of supervisors. 
D) decreased the company's ability to cope with uncertainty. 
E) increased the power of supervisors by moving to a wheel formation of information flow. 
A) increased the legitimate power of supervisors. 
B) decreased the power of supervisors by moving to an all-channel formation of information flow. 
C) increased the centrality of supervisors. 
D) decreased the company's ability to cope with uncertainty. 
E) increased the power of supervisors by moving to a wheel formation of information flow.

Question 15

Flattering your boss and helping coworkers with their work:

Accepted Answer

A) are not forms of influence. 
B) are two sources of power. 
C) are two ingratiation activities. 
D) are forms of silent authority and upward appeal,respectively. 
E) are two political tactics that are not influence strategies. 
A) are not forms of influence. 
B) are two sources of power. 
C) are two ingratiation activities. 
D) are forms of silent authority and upward appeal,respectively. 
E) are two political tactics that are not influence strategies.

Question 16

What types of power do people tend to gain by being part of social networks?

Accepted Answer

A) Legitimate and referent power 
B) Expert and reward power 
C) Referent and expert power 
D) Legitimate and reward power 
E) Networking has no known effects on an employee's sources of power. 
A) Legitimate and referent power 
B) Expert and reward power 
C) Referent and expert power 
D) Legitimate and reward power 
E) Networking has no known effects on an employee's sources of power.

Question 17

The influence strategy called "exchange" applies:

Accepted Answer

A) negotiation. 
B) ingratiation. 
C) persuasion. 
D) nonsubstitutability. 
E) both negotiation and ingratiation. 
A) negotiation. 
B) ingratiation. 
C) persuasion. 
D) nonsubstitutability. 
E) both negotiation and ingratiation.

Question 18

Which of these statements about legitimate power is FALSE?

Accepted Answer

A) Legitimate power depends on more than job descriptions. 
B) The size of the zone of indifference and,consequently,the magnitude of legitimate power increases with the level of trust in the power holder. 
C) Your boss's power to make you work overtime partly depends on your agreement to this power. 
D) Employees are generally more tolerant of legitimate power today than were employees a few decades ago. 
E) All employees have some degree of legitimate power. 
A) Legitimate power depends on more than job descriptions. 
B) The size of the zone of indifference and,consequently,the magnitude of legitimate power increases with the level of trust in the power holder. 
C) Your boss's power to make you work overtime partly depends on your agreement to this power. 
D) Employees are generally more tolerant of legitimate power today than were employees a few decades ago. 
E) All employees have some degree of legitimate power.

Question 19

A new employee in the finance department prominently displays diplomas and past awards indicating his financial expertise.What contingency of power is this person trying to increase?

Accepted Answer

A) Countervailing power 
B) Nonsubstitutability 
C) Centrality 
D) Credentialism 
E) Visibility 
A) Countervailing power 
B) Nonsubstitutability 
C) Centrality 
D) Credentialism 
E) Visibility

Question 20

Persuading people is more easily done when:

Accepted Answer

A) you only give the employee information that supports the policy. 
B) the information is written down rather than discussed orally. 
C) they believe you have expertise and credibility. 
D) the employee is publicly committed to an opposing attitude. 
E) Persuasion research recommends none of these activities. 
A) you only give the employee information that supports the policy. 
B) the information is written down rather than discussed orally. 
C) they believe you have expertise and credibility. 
D) the employee is publicly committed to an opposing attitude. 
E) Persuasion research recommends none of these activities.

Organizational politics tends to increase in situations where decisions become routinized and programmed.

Employees with low power distance are more likely to comply with legitimate power.

Describe three ways that how social networks can enhance the power of their members.

Which of these actions would help persuade an employee to support your recommendation about the company introducing an on-site childcare facility?

Which of the following is NOT identified in the textbook as a form of influence?

In organizational settings,power is defined as:

Playing the "face time" game potentially increases a lower-level employee's power by increasing:

Commitment typically results when people are influenced using which power bases?

Unions and professional associations explicitly or implicitly try to increase the nonsubstitutability of their members.Identify three strategies used by these groups to increase nonsubstitutability and provide an example related to professions or unions for each strategy.

Subordinates have some reward power over their bosses through 360-degree feedback systems.

Forming coalitions is considered a political tactic,whereas cultivating networks is not.

The most appropriate influence tactic depends on personal,organizational,and cultural values.

Flattering your boss and helping coworkers with their work:

What types of power do people tend to gain by being part of social networks?

The influence strategy called "exchange" applies:

Which of these statements about legitimate power is FALSE?

A new employee in the finance department prominently displays diplomas and past awards indicating his financial expertise.What contingency of power is this person trying to increase?

Persuading people is more easily done when:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

Organizational politics tends to increase in situations where decisions become routinized and programmed.

Employees with low power distance are more likely to comply with legitimate power.

Describe three ways that how social networks can enhance the power of their members.

Which of these actions would help persuade an employee to support your recommendation about the company introducing an on-site childcare facility?

Which of the following is NOT identified in the textbook as a form of influence?

In organizational settings,power is defined as:

Playing the "face time" game potentially increases a lower-level employee's power by increasing:

Commitment typically results when people are influenced using which power bases?

Unions and professional associations explicitly or implicitly try to increase the nonsubstitutability of their members.Identify three strategies used by these groups to increase nonsubstitutability and provide an example related to professions or unions for each strategy.

Subordinates have some reward power over their bosses through 360-degree feedback systems.

Forming coalitions is considered a political tactic,whereas cultivating networks is not.

The most appropriate influence tactic depends on personal,organizational,and cultural values.

Flattering your boss and helping coworkers with their work:

What types of power do people tend to gain by being part of social networks?

The influence strategy called "exchange" applies:

Which of these statements about legitimate power is FALSE?

A new employee in the finance department prominently displays diplomas and past awards indicating his financial expertise.What contingency of power is this person trying to increase?

Persuading people is more easily done when:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters