Question 1

Social networking generates power through socialism.

Accepted Answer

A) True 
 B)False

Question 2

Organizational politics refers to any use of power to influence others.

Accepted Answer

A) True 
 B)False

Question 3

The preferred influence tactics vary across cultures.

Accepted Answer

A) True 
 B)False

Question 4

An employee has power in the organization only when he or she:

Accepted Answer

A) has the authority to influence others. 
B) possesses all five sources of power. 
C) has one or more contingencies of power. 
D) has one or more sources of power. 
E) possesses one or more sources of power,and the contingencies that support that power basE. 
A) has the authority to influence others. 
B) possesses all five sources of power. 
C) has one or more contingencies of power. 
D) has one or more sources of power. 
E) possesses one or more sources of power,and the contingencies that support that power basE.

Question 5

People have more power when their actions quickly affect many other people throughout the organization.

Accepted Answer

A) True 
 B)False

Question 6

People are more persuasive when listeners believe they have expertise and credibility.

Accepted Answer

A) True 
 B)False

Question 7

Influence is an essential process in organizations through which people coordinate their efforts.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following conditions would maximize your power through visibility?

Accepted Answer

A) You successfully deter the organization from hiring others with your valued skills. 
B) You become a member of a committee consisting mainly of senior people who must select a new university vice-chancellor. 
C) You are given the right to ignore formal rules and regulations when deciding this year's work schedule for employees in your department. 
D) You move into a job where your work affects other organizational members very quickly. 
E) You redesign a piece of equipment and avoid documenting these changes. 
A) You successfully deter the organization from hiring others with your valued skills. 
B) You become a member of a committee consisting mainly of senior people who must select a new university vice-chancellor. 
C) You are given the right to ignore formal rules and regulations when deciding this year's work schedule for employees in your department. 
D) You move into a job where your work affects other organizational members very quickly. 
E) You redesign a piece of equipment and avoid documenting these changes.

Question 9

Negotiation is an integral part of which influence activity?

Accepted Answer

A) Silent authority 
B) Coercive 
C) Exchange 
D) All of these influence activities. 
E) None of these influence activities. 
A) Silent authority 
B) Coercive 
C) Exchange 
D) All of these influence activities. 
E) None of these influence activities.

Question 10

Which of the following is an example of the influence tactic of controlling information?

Accepted Answer

A) A new executive immediately posts his diplomas and awards on the office wall for others to see. 
B) To demonstrate that cost overrun errors aren't due to production employees,the production manager privately shows senior executives examples of how the marketing manager makes mistakes on orders. 
C) The vice-president of marketing deliberately places an issue that she dislikes near the bottom of next meeting's agenda (rather than near the top)so there is less chance the meeting will have time to address that issue. 
D) To increase the chances of promotion to a more senior job in the company,an employee exaggerates to management about his role on the executive of a non-profit group. 
E) Airline employees threaten to go on strike just a few weeks before the company begins its busiest season and most profitable part of the year. 
A) A new executive immediately posts his diplomas and awards on the office wall for others to see. 
B) To demonstrate that cost overrun errors aren't due to production employees,the production manager privately shows senior executives examples of how the marketing manager makes mistakes on orders. 
C) The vice-president of marketing deliberately places an issue that she dislikes near the bottom of next meeting's agenda (rather than near the top)so there is less chance the meeting will have time to address that issue. 
D) To increase the chances of promotion to a more senior job in the company,an employee exaggerates to management about his role on the executive of a non-profit group. 
E) Airline employees threaten to go on strike just a few weeks before the company begins its busiest season and most profitable part of the year.

Question 11

Organizational politics is more common where decisions are:

Accepted Answer

A) easy to understand. 
B) based on complex and ambiguous rules. 
C) based on the brainstorming technique. 
D) based on clearly defined rules. 
E) None of these conditions apply. 
A) easy to understand. 
B) based on complex and ambiguous rules. 
C) based on the brainstorming technique. 
D) based on clearly defined rules. 
E) None of these conditions apply.

Question 12

Playing the "face time" instead of working productively behind closed doors is a strategy for gaining increased visibility at work.

Accepted Answer

A) True 
 B)False

Question 13

Employees are more likely to comply with a supervisor's legitimate power when:

Accepted Answer

A) the employees have a high power distance value. 
B) the power holder gives orders outside the employees' normal role requirements. 
C) the company encourages people to disobey orders that interfere with their work. 
D) the employees have a low power distance value. 
E) the employees have low collectivism. 
A) the employees have a high power distance value. 
B) the power holder gives orders outside the employees' normal role requirements. 
C) the company encourages people to disobey orders that interfere with their work. 
D) the employees have a low power distance value. 
E) the employees have low collectivism.

Question 14

The most appropriate influence strategy:

Accepted Answer

A) is impression management. 
B) depends on personal,organizational,and cultural values. 
C) is based on legitimate power. 
D) is assertiveness and other hard tactics rather than soft tactics. 
E) is to use soft tactics,never hard tactics. 
A) is impression management. 
B) depends on personal,organizational,and cultural values. 
C) is based on legitimate power. 
D) is assertiveness and other hard tactics rather than soft tactics. 
E) is to use soft tactics,never hard tactics.

Question 15

Referent power is typically associated with:

Accepted Answer

A) reward systems. 
B) educational systems. 
C) knowledge management. 
D) peer pressure. 
E) charisma. 
A) reward systems. 
B) educational systems. 
C) knowledge management. 
D) peer pressure. 
E) charisma.

Question 16

You work as a marketing assistant in a consumer products company.Recently,your boss and more senior staff in the marketing department have been discussing alternative product packaging strategies.Through a major class project in your final year of business school,you learned about a very effective alternative to traditional product packaging that has been applied by a few European companies but is not well known in Canada.You ask your boss and others to give this idea careful consideration because there is little doubt that it would boost sales,particularly overseas where this new packaging has been applied.While the group is open to new ideas,you graduated from business school less than one year ago,so your ideas might not be taken as seriously.Moreover,without knowing about your idea,one senior employee joked about a similar concept,suggesting that she may oppose your idea.Using persuasive communication concepts,describe five things you would do to convince others in the marketing department to give your idea serious consideration.Briefly identify and explain two conditions that would limit your persuasiveness in this situation.

Accepted Answer

To answer this question,students should

Question 17

Referent power is associated with charisma.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT a distinct source of power?

Accepted Answer

A) Legitimate power 
B) Centrality power 
C) Referent power 
D) Coercive power 
E) Expert power 
A) Legitimate power 
B) Centrality power 
C) Referent power 
D) Coercive power 
E) Expert power

Question 19

The four contingencies of power include substitutability,visibility,referent,and utilitarian.

Accepted Answer

A) True 
 B)False

Question 20

Countervailing power refers to the power that the dominant person in a relationship uses as a backup when the primary source of power fails to work as planned on the dependent person.

Accepted Answer

A) True 
 B)False

Social networking generates power through socialism.

Organizational politics refers to any use of power to influence others.

The preferred influence tactics vary across cultures.

An employee has power in the organization only when he or she:

People have more power when their actions quickly affect many other people throughout the organization.

People are more persuasive when listeners believe they have expertise and credibility.

Influence is an essential process in organizations through which people coordinate their efforts.

Which of the following conditions would maximize your power through visibility?

Negotiation is an integral part of which influence activity?

Which of the following is an example of the influence tactic of controlling information?

Organizational politics is more common where decisions are:

Playing the "face time" instead of working productively behind closed doors is a strategy for gaining increased visibility at work.

Employees are more likely to comply with a supervisor's legitimate power when:

The most appropriate influence strategy:

Referent power is typically associated with:

Referent power is associated with charisma.

Which of the following is NOT a distinct source of power?

The four contingencies of power include substitutability,visibility,referent,and utilitarian.

Countervailing power refers to the power that the dominant person in a relationship uses as a backup when the primary source of power fails to work as planned on the dependent person.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

Social networking generates power through socialism.

Organizational politics refers to any use of power to influence others.

The preferred influence tactics vary across cultures.

An employee has power in the organization only when he or she:

People have more power when their actions quickly affect many other people throughout the organization.

People are more persuasive when listeners believe they have expertise and credibility.

Influence is an essential process in organizations through which people coordinate their efforts.

Which of the following conditions would maximize your power through visibility?

Negotiation is an integral part of which influence activity?

Which of the following is an example of the influence tactic of controlling information?

Organizational politics is more common where decisions are:

Playing the "face time" instead of working productively behind closed doors is a strategy for gaining increased visibility at work.

Employees are more likely to comply with a supervisor's legitimate power when:

The most appropriate influence strategy:

Referent power is typically associated with:

Referent power is associated with charisma.

Which of the following is NOT a distinct source of power?

The four contingencies of power include substitutability,visibility,referent,and utilitarian.

Countervailing power refers to the power that the dominant person in a relationship uses as a backup when the primary source of power fails to work as planned on the dependent person.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters