Question 1

Which of the following is a "do" when attempting to improve communication?

Accepted Answer

A) Close your eyes. 
B) Turn away from the speaker. 
C) Look away from the speaker. 
D) Speak very slowly. 
E) Smile. 
A) Close your eyes. 
B) Turn away from the speaker. 
C) Look away from the speaker. 
D) Speak very slowly. 
E) Smile.

Question 2

Which of the following is a "don't" when attempting to improve communication?

Accepted Answer

A) Occasionally nod in agreement. 
B) Close your eyes. 
C) Speak in a quiet,reassuring tone. 
D) Smile and show animation. 
E) Lean toward the speaker. 
A) Occasionally nod in agreement. 
B) Close your eyes. 
C) Speak in a quiet,reassuring tone. 
D) Smile and show animation. 
E) Lean toward the speaker.

Question 3

Noise can occur in nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 4

When your intended message is sent accurately in the least amount of time,you are a(n)_____.

Accepted Answer

A) economical communicator 
B) collaborative communicator 
C) formal communicator 
D) efficient communicator 
E) effective communicator 
A) economical communicator 
B) collaborative communicator 
C) formal communicator 
D) efficient communicator 
E) effective communicator

Question 5

Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor.Assuming the following are possible,how should executives communicate this?

Accepted Answer

A) Send a note to all managers. 
B) Post a notice on all bulletin boards. 
C) Hold a face-to-face meeting. 
D) Send an e-mail to all managers. 
E) Schedule a conference phone call. 
A) Send a note to all managers. 
B) Post a notice on all bulletin boards. 
C) Hold a face-to-face meeting. 
D) Send an e-mail to all managers. 
E) Schedule a conference phone call.

Question 6

A stereotype consists of oversimplified beliefs about a certain group of people.

Accepted Answer

A) True 
 B)False

Question 7

Define the concept of security in the digital age.Name at least three specific measures that one could take to prevent security breaches on the Internet.

Accepted Answer

Security is a system of safeguards for p

Question 8

Crossing one's legs can be interpreted as defensiveness.

Accepted Answer

A) True 
 B)False

Question 9

Charles shut his eyes and shook his head when his boss announced the holiday schedule.This is an example of a channel.

Accepted Answer

A) True 
 B)False

Question 10

Texting and checking your e-mail while working with colleagues can be seen as not only annoying but insulting.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is not true about communication in the workplace?

Accepted Answer

A) Communication is the most important factor in advancing careers. 
B) 14% of each 40-hour workweek is wasted because of poor communication between staff and managers. 
C) The equivalent of seven workweeks of lost productivity a year is wasted because of poor communication between staff and managers. 
D) The process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference. 
E) Improving communication can save time,but not money. 
A) Communication is the most important factor in advancing careers. 
B) 14% of each 40-hour workweek is wasted because of poor communication between staff and managers. 
C) The equivalent of seven workweeks of lost productivity a year is wasted because of poor communication between staff and managers. 
D) The process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference. 
E) Improving communication can save time,but not money.

Question 12

Speed reading works well for material that is _____.

Accepted Answer

A) jargon-laden 
B) unfamiliar 
C) dense 
D) easy or familiar 
E) complicated 
A) jargon-laden 
B) unfamiliar 
C) dense 
D) easy or familiar 
E) complicated

Question 13

Lee worked on a global team for an American company,and all her work had to be completed in her second language,English.Sometimes her teammates misinterpreted her meaning.This is an example of a(n)______ barrier to communication.

Accepted Answer

A) decoding 
B) sender 
C) feedback 
D) encoding 
E) receiver 
A) decoding 
B) sender 
C) feedback 
D) encoding 
E) receiver

Question 14

Teleworking is more common for jobs that involve intense concentration and limited interruptions.

Accepted Answer

A) True 
 B)False

Question 15

A manager who literally wanders around her organization and talks with people across all lines of authority is doing _____.

Accepted Answer

A) COO 
B) TQM 
C) MBO 
D) MBWA 
E) JIT 
A) COO 
B) TQM 
C) MBO 
D) MBWA 
E) JIT

Question 16

Encoding is translating a message into understandable symbols or language.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not a disadvantage of e-mail?

Accepted Answer

A) emotions often poorly communicated 
B) decrease in other forms of communication,like greetings and conversations 
C) sheer number that must be handled by the average worker 
D) rudeness to use in crowded places 
E) the less connected coworkers feel 
A) emotions often poorly communicated 
B) decrease in other forms of communication,like greetings and conversations 
C) sheer number that must be handled by the average worker 
D) rudeness to use in crowded places 
E) the less connected coworkers feel

Question 18

What are some tips for becoming a good writer?

Accepted Answer

To become an effective writer,you can fo

Question 19

The source for crowdsourcing is most often _____.

Accepted Answer

A) executive advisory councils 
B) the online community 
C) boards of directors 
D) professional associations 
E) competitors 
A) executive advisory councils 
B) the online community 
C) boards of directors 
D) professional associations 
E) competitors

Question 20

All of the following are rules for using smartphones except _____.

Accepted Answer

A) Keep your voice down;no need to SHOUT 
B) Don't force the public to have to listen to your phone conversations 
C) During meetings and public performances,shut off the ringer;set the phone on "vibrate" 
D) Text during meetings or other conversations 
E) Don't dial or text while driving 
A) Keep your voice down;no need to SHOUT 
B) Don't force the public to have to listen to your phone conversations 
C) During meetings and public performances,shut off the ringer;set the phone on "vibrate" 
D) Text during meetings or other conversations 
E) Don't dial or text while driving

Which of the following is a "do" when attempting to improve communication?

Which of the following is a "don't" when attempting to improve communication?

Noise can occur in nonverbal communication.

When your intended message is sent accurately in the least amount of time,you are a(n)_____.

Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor.Assuming the following are possible,how should executives communicate this?

A stereotype consists of oversimplified beliefs about a certain group of people.

Define the concept of security in the digital age.Name at least three specific measures that one could take to prevent security breaches on the Internet.

Crossing one's legs can be interpreted as defensiveness.

Charles shut his eyes and shook his head when his boss announced the holiday schedule.This is an example of a channel.

Texting and checking your e-mail while working with colleagues can be seen as not only annoying but insulting.

Which of the following statements is not true about communication in the workplace?

Speed reading works well for material that is _____.

Lee worked on a global team for an American company,and all her work had to be completed in her second language,English.Sometimes her teammates misinterpreted her meaning.This is an example of a(n)______ barrier to communication.

Teleworking is more common for jobs that involve intense concentration and limited interruptions.

A manager who literally wanders around her organization and talks with people across all lines of authority is doing _____.

Encoding is translating a message into understandable symbols or language.

Which of the following is not a disadvantage of e-mail?

What are some tips for becoming a good writer?

The source for crowdsourcing is most often _____.

All of the following are rules for using smartphones except _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Which of the following is a "do" when attempting to improve communication?

Which of the following is a "don't" when attempting to improve communication?

Noise can occur in nonverbal communication.

When your intended message is sent accurately in the least amount of time,you are a(n)_____.

Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor.Assuming the following are possible,how should executives communicate this?

A stereotype consists of oversimplified beliefs about a certain group of people.

Define the concept of security in the digital age.Name at least three specific measures that one could take to prevent security breaches on the Internet.

Crossing one's legs can be interpreted as defensiveness.

Charles shut his eyes and shook his head when his boss announced the holiday schedule.This is an example of a channel.

Texting and checking your e-mail while working with colleagues can be seen as not only annoying but insulting.

Which of the following statements is not true about communication in the workplace?

Speed reading works well for material that is _____.

Lee worked on a global team for an American company,and all her work had to be completed in her second language,English.Sometimes her teammates misinterpreted her meaning.This is an example of a(n)______ barrier to communication.

Teleworking is more common for jobs that involve intense concentration and limited interruptions.

A manager who literally wanders around her organization and talks with people across all lines of authority is doing _____.

Encoding is translating a message into understandable symbols or language.

Which of the following is not a disadvantage of e-mail?

What are some tips for becoming a good writer?

The source for crowdsourcing is most often _____.

All of the following are rules for using smartphones except _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters