Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Feedback indicates how well a particular medium conveys information and promotes learning.

Which of the following is not a personal barrier to communication?

The average speaker communicates about ______ as many words as the average listener can process.

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs.This is an example of _____.

Streamline meetings by distributing a meeting agenda in advance,with meeting objectives and prioritized topics and number of minutes allowed for discussion.

Encoding the message is the first step of the communication process.

Good teams tend to use touch more than bad teams do,according to research.

To be a better listener,you should ask the speaker questions and recap what the speaker said.

Gossip and rumor in an organization are part of the _____,which itself is a type of ______ communication channel.

The more management levels through which a message passes,the _____.

Tyrone was recently promoted to manager.Although he used to take advice from his peers,he seems no longer willing to listen to any input from them or his boss,and is determined to run the project how he thinks best.This is an example of which personal barrier to communication?

A(n)______ form of media allows receivers to observe multiple cues,such as body language and tone of voice,and allows senders to get feedback.

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Trust between parties is not an important element in preventing communication problems.

The main purpose of horizontal communication is coordination between and within work units.

Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure?

The danger of using a lean medium for nonroutine matters is that it results in information oversimplification;it doesn't provide enough of the information the receiver needs and wants.

Causing distractions,leaving the wrong impression,and replacing real conversation are drawbacks commonly associated with the use of social media.

Lynn had many spelling and grammar mistakes in her report,some of which made the content difficult to understand.This is an example of poor encoding.

Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees,employees communicating with bosses.