Question 1

Generally people comprehend about 85% of a typical verbal message.

Accepted Answer

A) True 
 B)False

Question 2

When a supervisor tells you,"We need to get this done right away," the supervisor has created a physical barrier to the communication process,as the words right away are vague.

Accepted Answer

A) True 
 B)False

Question 3

The study of the meaning of words is called terminology.

Accepted Answer

A) True 
 B)False

Question 4

Communication is _____.

Accepted Answer

A) speaking or writing so that another is able to comprehend the meaning 
B) interpretation of messages sent via any media 
C) the combined activities of speaking and listening 
D) a process involving only the sender,message,and receiver 
E) the transfer of information and understanding from one person to another 
A) speaking or writing so that another is able to comprehend the meaning 
B) interpretation of messages sent via any media 
C) the combined activities of speaking and listening 
D) a process involving only the sender,message,and receiver 
E) the transfer of information and understanding from one person to another

Question 5

A manager who is instructing his employee about work tasks is communicating _____.

Accepted Answer

A) informally 
B) horizontally 
C) externally 
D) through the grapevine 
E) vertically 
A) informally 
B) horizontally 
C) externally 
D) through the grapevine 
E) vertically

Question 6

Today,problems with smartphones range from mere annoyances to deadly distractions.

Accepted Answer

A) True 
 B)False

Question 7

A person's characteristic speaking patterns,such as the use of pacing,pausing,questions,and stories,is known as _____.

Accepted Answer

A) horizontal communication 
B) a communication device 
C) a formal message 
D) a linguistics style 
E) multicommunication 
A) horizontal communication 
B) a communication device 
C) a formal message 
D) a linguistics style 
E) multicommunication

Question 8

Which of the following is not a norm of the Millennial generation?

Accepted Answer

A) desire to have instant feedback 
B) desire to experience new and different things 
C) desire to have personalized products and choice 
D) desire to keep things moving and interesting 
E) desire to accept facts and authority at face value 
A) desire to have instant feedback 
B) desire to experience new and different things 
C) desire to have personalized products and choice 
D) desire to keep things moving and interesting 
E) desire to accept facts and authority at face value

Question 9

Debbie works part time in a coffee shop.Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders.This is an example of a(n)______ barrier to communication.

Accepted Answer

A) physical 
B) semantic 
C) personal 
D) encoding 
E) feedback 
A) physical 
B) semantic 
C) personal 
D) encoding 
E) feedback

Question 10

The process of actively decoding and interpreting verbal messages,which requires full attention and processing,is known as active _____.

Accepted Answer

A) empathizing 
B) comprehension 
C) hearing 
D) listening 
E) evaluation 
A) empathizing 
B) comprehension 
C) hearing 
D) listening 
E) evaluation

Question 11

When the band came out on stage and the lead singer shouted,"Hello,Dallas!" the crowd roared with applause.The crowd's response is an example of _____.

Accepted Answer

A) decoding 
B) medium selection 
C) noise 
D) feedback 
E) encoding 
A) decoding 
B) medium selection 
C) noise 
D) feedback 
E) encoding

Question 12

Describe three strategies for laying out ideas in writing.

Accepted Answer

Following are three strategies for layin

Question 13

Most people would rather give up their mobile phones than their TVs or the Internet.

Accepted Answer

A) True 
 B)False

Question 14

______________ is the process of translating a message into understandable symbols or language.

Accepted Answer

A) Mediation 
B) Transformation 
C) Encoding 
D) Decoding 
E) Enriching 
A) Mediation 
B) Transformation 
C) Encoding 
D) Decoding 
E) Enriching

Question 15

Which of the following is a step in the communication process?

Accepted Answer

A) The message is transmitted through a medium. 
B) The sender decodes the message. 
C) Possible receivers are considered. 
D) Noise is eliminated from the message. 
E) The receiver selects the medium. 
A) The message is transmitted through a medium. 
B) The sender decodes the message. 
C) Possible receivers are considered. 
D) Noise is eliminated from the message. 
E) The receiver selects the medium.

Question 16

Feedback is the pathway by which a message travels.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following indicates how official communications should be routed?

Accepted Answer

A) organizational chart 
B) grapevine 
C) lateral networks 
D) corporate culture 
E) personnel files 
A) organizational chart 
B) grapevine 
C) lateral networks 
D) corporate culture 
E) personnel files

Question 18

Define and describe how noise can occur and disrupt the communication process.

Accepted Answer

The entire communication process can be

Question 19

A discerning listener sometimes tunes out the speaker and misses data.

Accepted Answer

A) True 
 B)False

Question 20

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was _____.

Accepted Answer

A) intelligence 
B) writing ability 
C) public speaking ability 
D) interpersonal skills 
E) integrity 
A) intelligence 
B) writing ability 
C) public speaking ability 
D) interpersonal skills 
E) integrity

Generally people comprehend about 85% of a typical verbal message.

When a supervisor tells you,"We need to get this done right away," the supervisor has created a physical barrier to the communication process,as the words right away are vague.

The study of the meaning of words is called terminology.

Communication is _____.

A manager who is instructing his employee about work tasks is communicating _____.

Today,problems with smartphones range from mere annoyances to deadly distractions.

A person's characteristic speaking patterns,such as the use of pacing,pausing,questions,and stories,is known as _____.

Which of the following is not a norm of the Millennial generation?

Debbie works part time in a coffee shop.Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders.This is an example of a(n)______ barrier to communication.

The process of actively decoding and interpreting verbal messages,which requires full attention and processing,is known as active _____.

When the band came out on stage and the lead singer shouted,"Hello,Dallas!" the crowd roared with applause.The crowd's response is an example of _____.

Describe three strategies for laying out ideas in writing.

Most people would rather give up their mobile phones than their TVs or the Internet.

______________ is the process of translating a message into understandable symbols or language.

Which of the following is a step in the communication process?

Feedback is the pathway by which a message travels.

Which of the following indicates how official communications should be routed?

Define and describe how noise can occur and disrupt the communication process.

A discerning listener sometimes tunes out the speaker and misses data.

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Generally people comprehend about 85% of a typical verbal message.

When a supervisor tells you,"We need to get this done right away," the supervisor has created a physical barrier to the communication process,as the words right away are vague.

The study of the meaning of words is called terminology.

Communication is _____.

A manager who is instructing his employee about work tasks is communicating _____.

Today,problems with smartphones range from mere annoyances to deadly distractions.

A person's characteristic speaking patterns,such as the use of pacing,pausing,questions,and stories,is known as _____.

Which of the following is not a norm of the Millennial generation?

Debbie works part time in a coffee shop.Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders.This is an example of a(n)______ barrier to communication.

The process of actively decoding and interpreting verbal messages,which requires full attention and processing,is known as active _____.

When the band came out on stage and the lead singer shouted,"Hello,Dallas!" the crowd roared with applause.The crowd's response is an example of _____.

Describe three strategies for laying out ideas in writing.

Most people would rather give up their mobile phones than their TVs or the Internet.

______________ is the process of translating a message into understandable symbols or language.

Which of the following is a step in the communication process?

Feedback is the pathway by which a message travels.

Which of the following indicates how official communications should be routed?

Define and describe how noise can occur and disrupt the communication process.

A discerning listener sometimes tunes out the speaker and misses data.

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters