Exam 8: Organizational Culture,Structure,and Design: Building Blocks of the Organization

At Ace Sales,the CEO and HR director are line managers,and the special adviser is an example of a staff position.

The AFL-CIO,an union,and the National Federation of Independent Business,are both voluntary groups with the purpose of advancing member interests.They are examples of _____.

The control mechanism utilized for making sure the right people do the right things at the right time is known as the mechanism for authority.

Fine Oil uses a structure that includes both functional divisions,such as marketing and HR,and a divisional chain of command,such as the chemical and petroleum products divisions.For example,Glen,a salesperson,reports to both the marketing manager and the petroleum products manager as he starts to develop the Shell Oil account.Fine Oil is an example of a matrix structure.

In an organization,division of labor is ____.

Changing organizational culture is essentially a teaching process,a process in which members instruct each other about the organization's preferred values,beliefs,expectations,and behaviors.

Joe,the owner of Ace Product Sales,emphasizes a professional culture.He is strict when it comes to the way his employees dress in the office and while visiting customers,saying "Our image and success is based on how people view us,so the way we dress is a priority." In addition,Joe strongly believes in awarding his employees during monthly ceremonies.Joe said,"We reward our employees so they feel good about what they are doing,which is the mark of a professional organization." This is a good example of how organizational culture is expressed in observable artifacts.

Joe,a salesperson for a landscaping company,is working with a longtime customer who is interested in either cutting back on the services or getting a better price due to the tight economy.Joe tells his manager,"I want to take care of the customer with the best value.So what do you think is the best package to offer in this situation?" Joe and his manager are trying to utilize the _____.

Alana,the children's department manager at Shoe Mart,has eight employees in her department,and all of them report directly to her.The eight employees who report directly to Alana are her _____.

A formal chain of command,standardization of rules and procedures,and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving ____.

In order to be more profitable by increasing sales,Thrifty Bank has an external focus,concentrating on strategic planning,risk taking,and flexibility over stability.This is an example of a hierarchy culture.

Important decisions are made by middle-level and supervisory-level managers with ____.

Beautiful Homes builds new homes with products from numerous companies,such as garages from Home Depot and specially designed kitchens from a company in North Carolina.Beautiful Homes is an example of a modular structure.

The more subunits into which an organization breaks down,the _____.

Manner of dress,awards,myths and stories told about the company,and rituals and ceremonies are ____.

Sally,Greg,John,and Amar are working on a project for a customer that is aimed at cutting the client's electrical costs.The four members are located throughout the Midwest,and they are utilizing the phone,e-mail,and collaborative computing to complete this project.This is an example of a _____.

According to Chester I.Barnard's classic definition,an organization is a ____.

Key IT Products has decided to retain its computer design,human resources,and marketing departments at its corporate office.But to cut costs and increase speed,it outsources many other functions such as production in Canada,accounting in a neighboring city,warehousing and distribution across town.Many components are manufactured overseas.This is an example of a matrix structure.

Thomas,a sales associate in the furniture department,reports to Betsey,the furniture department manager.This morning,Betsey asked Thomas to change the price tags on the desk chairs.While working on this task,David,the computer department manager,told Thomas that he wanted him to unload some computers.Thomas is confused about what to do because under the principle of unity of command,_____.

When the new nurse was hired at the hospital,HR gave her a handout containing a chart that showed a family-tree-like pattern of boxes and lines,the formal lines of authority and the organization's official positions at the hospital.This is an organization chart.