Exam 8: Organizational Culture,Structure,and Design: Building Blocks of the Organization

Employees and customers are treated like a family at Bayou Seafood Café.Paul and Betsey,the owners,work to encourage unity to increase their employees' job satisfaction and commitment.At their café,Paul and Betsey have built a(n)____.

The elements that drive an organization's culture also vary,representing the values of the founder,the industry and business environment,the national culture,the organization's vision and strategies,and the behavior of leaders.

Upper-,middle-,and lower-level management and nonmanagement workers are the layers of organizational culture.

Having realistic expectations and thinking about the kind of manager you want to be,not forgetting to manage upward and sideways as well as downward,getting guidance from other managers,and resisting isolation is good advice for those who are _____.

According to productivity expert Odette Pollar,"To do more in a day,____."

An advantage of centralization is that procedures are not uniform and thus easier to control.

Della,the new CEO of Sky Advertising,has been with the firm for over 25 years.She was picked by the board to turn the 85-year-old agency around and to do so,Della wants to bring back some old ideas that previously worked at Sky.She plans on having managers and veteran employees instruct each other about the organization's chosen values,beliefs,and expectations through holding some of the old rites and rituals,retelling stories about company legends,bringing back training and coaching,and once again having quarterly reward ceremonies.The things Della wants to do are an example of ____.

Reliable Office Equipment established a structure where people are grouped by similar products,such as the copier and computer divisions.It also has groups that handle certain types of customers,such as those in education and government.Reliable uses a divisional structure.

There are two kinds of spans of control are _____.