Exam 8: Organizational Culture,Structure,and Design: Building Blocks of the Organization

Ralph,the manager of a busy hardware store,knows that he needs to entrust many of his tasks to managers and other employees,rather than falling into the common trap of perfection,believing he is the only person who can do this right and on time.This process of assigning tasks to lower-level managers and employees is known as ____.

The activities and ceremonies,planned and unplanned,that celebrate important occasions and accomplishments in the organization's life are known as rites and rituals.

Elly and Sylvia,owners of Organic Foods,do not have a formal policy about dress code and work procedures because they see their company as a family place that is enjoyable to work for.Elly and Sylvia believe that if you treat employees like family,the company will do well and grow.These beliefs by the owners of Organic Foods represent the core values of their organization's culture,and are known as ____.

Dr.Jones is retiring from the hospital and he wants to start an organization,Doctor Help,that will provide low-income individuals in the United States with medical assistance at no cost.Doctor Help is an example of a(n)____.

The simple structure is not often found in a firm's very early,entrepreneurial stages.

Symbols,stories,heroes,and rites and rituals are ways in which ____ is(are)most often transmitted to employees.

Summarize the three types of organizations classified according to the three different purposes for which they are formed.Give an example of each and the purpose and customers they serve.

Sometimes culture can be strong enough to take the place of an organization's ____.

When employees and management work well together and they all believe in the mission and vision of upper management,this is known as unity of command.

According to the competing values framework,clan,adhocracy,market,and hierarchy are ____.

Authority is decentralized,tasks and rules are flexible,and employees are given a lot of freedom at Reliable Copy Products,where the sales representatives are not closely supervised.Reliable is an example of a mechanistic organization.

Global Oil has posters hanging in the break rooms,offices,and lobbies of its offices and drilling rigs globally that talk about trust,caring,and teamwork as the driving company values.At the same time,upper management advises all company managers to exhibit these values with employees and while dealing with all stakeholders.The values of trust,caring,and teamwork that Global Oil exhibits are examples of enacted values.

Sam is the general manager of a movie theater.In his position he makes decisions related to managing the theater,giving orders,and using the company resources.These rights given to Sam as a manager are known as power.

When Greg and his wife Amy bought a local landscaping business,they wanted to make sure their values became embedded in the organization.Greg and Amy's company,like any organization,can accomplish this by having rites and rituals,watching how they react to each crisis,role modeling,training,and coaching.

Paulina works as an order-taker at a fast food restaurant.She does not cook food,or even package the final order,but inputs the order and takes payment.Paulina reports directly to the shift manager,and seldom interacts with the general manager.This is an example of a mechanistic organization.

Quality Paper Products utilizes a structure that includes functional divisions,such as accounting and production,and a divisional chain of command,such as the home products and office divisions.For example,Mary Beth,a salesperson,reported to both her sales manager and the office products manager when she first started working on the city of Springfield account.Quality Paper Products has developed a _____.

The process of assigning managerial authority and responsibility to lower-level managers and employees is known as ____.

Phone Tech,a global phone company,frequently needs to respond quickly to the fast-changing consumer tastes with its phones.Therefore,management has fewer rules and procedures than most organizations,and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology.Phone Tech is utilizing a(n)____ structure.

Managers can change organizational culture by maintaining rites and rituals;giving rewards,promotions,and bonuses;setting company goals;and establishing performance-measurable and controllable activities.

While figuring out how to save money for a bride who is having financial problems,Paula,the catering manager,asked her assistant,"What do you think is the best menu to offer under these particular circumstances?" Paula and her assistant are trying to use the contingency approach.