Exam 2: Management Theory: Essential Background for the Successful Manager

Quantitative management is the sales management theory related to determining if a prospective customer really qualifies for the company's product or service.

Right Motors calls its customers after they purchase an automobile from the dealership.In addition,every year customers are asked to complete a short survey about the car they purchased from Right and the dealer's service.This is an example of a(n)___ system.

An open system continually interacts with its environment,so it receives feedback from the outside environment.

Scientific management focused on ways to improve worker morale.

While discussing approaches to boost organization productivity,Rene,the president of an auto manufacturer,was interested in a rational approach that through the application of scientific methods,time and motion studies,and job specialization found it is possible to increase productivity.This is the essence of the ____ viewpoint.

The belief that quality stemmed from "constancy of purpose," and that managers should stress teamwork,be helpful rather than simply give orders,and make employees feel comfortable about asking questions was proposed by _____.

Max Weber felt that bureaucracy is irrational,inefficient,and not ideal for organizations.

W.Edwards Deming and Joseph M.Juran were pioneers of the quality-management movement.

Donna,a chef in a fine restaurant,utilizes top-of-the-line equipment as she prepares meals for customers.Donna and her equipment are a(n)______ in the restaurant's system.

The five parts of a system are inputs,outputs,transformational processes,monitoring,and feedback.

A problem with the classical viewpoint is that it does not consider overall company and global problems and goals.

The father of scientific management is _____.

Olivia,the general manager of a bowling center,believes in her workers and that they are responsible and capable employees,so that they can be trusted when given responsibility.Olivia is an example of a(n)___ manager.

Quality is seen as one of the most important ways of adding value to products and services,thereby distinguishing them from those of competitors.

Wanda,a CEO,has been encouraging her managers to study and utilize theoretical perspectives of management because this approach _____.

Describe the Hawthorne effect.Explain the flaws in the studies.

The systems viewpoint sees organizations as entities made up of interrelated parts known as ____.

The field of behavioral science includes _____.

The human relations movement proposed that better rules and procedures could increase worker productivity.

Operations management focuses on managing the production and delivery of an organization's products or services more effectively.