Exam 2: Management Theory: Essential Background for the Successful Manager

With TQM,it is vital that organizations listen to and learn from their customers and employees and make continuous improvement a priority.

According to Fayol,the major functions of management are planning,monitoring,leading,and motivating.

Explain the three ways Hugo Munsterberg believed psychologists could contribute to industry.

Susan,a department manager,believes that since the corporate office eliminated certain benefits to reduce costs,her employees have not been working as hard as in the past.This reduction in effort is known as "soldiering."

When a manager assesses a particular situation and decides what to do according to the individual and environmental situation,the manager is utilizing the ____ viewpoint.

Explain soldiering.Describe the four principles of science that Frederick Taylor believed managers could use to eliminate soldiering.

Quality assurance focuses on the performance of workers,urging employees to strive for "minimal defects."

Joe,a plant manager,was interested in utilizing the differential rate system of scientific management in his factory because it suggested paying workers less to cut costs when production first increased.

The five ingredients of a learning organization are acquiring knowledge,training,studying knowledge,pondering,and monitoring employees.

The systems viewpoint regards parts making up the whole system as ____.

A system is an organization's method of determining if employees succeed.

George,who owns a small grocery store,has a reputation in the community as a tough manager.Many customers have heard George yell at his employees because he feels that workers today are lazy,lack ambition,and hate to work.George is a(n)____ manager.

Summarize total quality management.

Mary Parker Follett anticipated some of today's concepts,such as _____.

Contrast Theory X and Theory Y.Explain why both theories are important.

Don,a production manager,has decided to utilize the Hawthorne effect in his facility because studies have shown that this theory will increase production by giving more independence to employees as they receive less attention.

Thomas has been studying Hugo Munsterberg's suggestions,and like Munsterberg,Thomas believes that psychologists can contribute to industry by _____.

An organization in which the management builds a commitment to learning,works to generate ideas with impact,and works to generalize ideas with impact is creating a(n)____.

The customers of Best Auto Sales complete an online survey after purchasing an automobile from Best.The information from the customer survey is a form of feedback.

The behavioral viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement.