Exam 2: Management Theory: Essential Background for the Successful Manager

Many times when working with a new manager,Amy,a successful small-business owner,asks the manager,"What management method do you think will work best in this situation?" In this situation,Amy is utilizing the scientific management approach.

Studying theoretical perspectives of management can help a manager in many ways,but seldom provides new ideas in new situations.

Through the rational management of resources and distribution of goods and services,scientific management helps ensure that business operations are efficient and effective.

When a line cook in a restaurant cooks a raw hamburger to become part of the Super Burger Special,this is an example of a ____.

Mateo,an IT manager,has been studying the work methods of each task to increase the productivity of the employees in his department.Mateo is utilizing ____.

When Mr.Jones,the owner of a local hardware store,asks one of his lawnmower suppliers about the total ability of their product to meet customer needs,he is questioning the quality of that mower.

Motion studies broke down each worker's job into basic physical motions and then trained workers to use the methods of their best-performing coworkers.

The behavioral viewpoint of management emphasized the importance of encouraging employees to work more efficiently.

Olde Manufacturing,a parts supplier to the auto industry,has been using the behavioral approach to management for over 100 years.However,since that method of management is too simplistic for practical use,Olde should begin implementing the newer and more sophisticated human relations movement approach to management.

When managing her company,Priya,the owner of ABC Manufacturing,utilizes the behavioral viewpoint of management,which emphasizes ways to manage work more efficiently.

A local furniture retailer routinely develops and acquires new knowledge,and the employees communicate what they learn to other employees,so the company is able to modify its behavior to reflect what they have learned.This organization is an example of a learning organization.

After returning home from a trade show,Mr.Jones,the president of a manufacturing company,spoke to his employees in a production meeting about a new approach that should increase their production bonus by improving their performance.To do so,Mr.Jones discussed a goal of "zero defects." This is an example of ____.

Gary Hamel suggests we need to look at management as a process and then make improvements and innovation ____.

Behavioral science relies on scientific research for developing theories about human behavior that can be ____.

The Hawthorne studies succeeded in drawing attention to the importance of "social man" and how managers using good human relations could improve worker productivity.

Don,a restaurant manager and MBA student,was reflecting on a how he can apply the classical management viewpoint in his store from a recent class,which supposes his employees are rational in their decisions.

Maslow's hierarchy of human needs included ______.

The 17 basic units of motion,identified by Frank and Lillian Gilbreth,were named _____.

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders.This is an example of ____.

In our time,the word bureaucracy has come to have negative associations: impersonality,inflexibility,red tape,and a molasses-like response to problems.