Exam 2: Management Theory: Essential Background for the Successful Manager

During a manager's meeting,Paula,a district manager,discussed how to handle sensitive employee issues,and indicated correctly that management is really just an art.

Umar,a general manager in a fast-food chain,has employees all under the age of 25,and most of his workers are good employees.However,Umar still believes his workers are irresponsible and lack ambition.Umar is a Theory X manager.

The management of XYZ Manufacturing is implementing a plan to minimize production mistakes by allowing teams that work in each area of the production facility to develop a plan and then monitor their area to ensure the reduction of errors.This is an example of ____.

The example in the textbook of Paul English of Kayak.com altering an existing open-office seating arrangement by using new employees to change existing seating patterns is an example of ____.

The historical perspective of management includes three viewpoints-systems,contingency,and quality management.

Peter Drucker,a famous 19^th-century socialist,opposed capitalism and many current business theories.

Define learning organization.Summarize the three parts of a learning organization.

Management science stresses the use of rational,science-based techniques and mathematical models to improve _____.

Jeffrey Pfeffer and Robert Sutton believed that evidence-based management is based on the belief that facing the hard facts about what works and having to accept the nonsense that passes for sound advice will help organizations perform better.

The American economy consists of a complex combination of organizations and variables,such as countless companies differing in size and what they market,current events,and markets such as housing.All of these independent factors often behave as a single unit based on events and economic news,and respond to the environment and affect the stock market.This is an example of ___.

The contemporary perspective of management includes three viewpoints: systems,contingency,and quality management.

The Jones family had a fire that destroyed their home.Various departments of a restoration company,from the initial cleanup crew to the assistance with the Jones family moving back in,worked together to achieve this goal.This is an example of a(n)____.

The classical viewpoint of management emphasized ways to ___.

Amy is a package delivery service manager.She is interested in implementing the management philosophy pioneered by Frederick W.Taylor and Frank and Lillian Gilbreth,which scientifically studies work methods to improve the productivity of individual workers,known as ____.

Carmakers have broken down automobile manufacturing into its basic tasks,such as on an assembly line,because the application of scientific methods and job specialization boosts productivity.

Evidence-based management is based on the belief that understanding the sound complete truths of conventional managerial wisdom and accepting much of the nonsense that often passes for sound advice can at times help organizations perform better.

Explain the five positive bureaucratic features that Max Weber believed contributed to a better-performing organization.

The just-in-time approach,which comes under the term lean management,allows organizations to obtain supplies from vendors only as they are needed in the factory.

Describe the four parts of a system.

For years ABC Copier,a copier machine supplier,enjoyed strong sales and a huge share of the copier market,far ahead of its competition.However,over the years,ABC seldom asked customers for feedback.So when some of ABC's competition responded to what customers need and started offering copiers with new technology,ABC lost much of its market share.ABC utilizes a(n)____ system.