Exam 2: Management Theory: Essential Background for the Successful Manager

A pay structure,in which more efficient workers earn higher wages,as suggested by Frederick W.Taylor,is known as a(n)_____ system.

A-Plus Manufacturing has a policy of using statistical sampling to locate errors by testing just some (rather than all)of the items in a particular production run.This strategy of minimizing errors is known as synergy.

Understanding theoretical perspectives of management will help you understand why some practices are still favored,whether for right or wrong reasons.

Joseph Juran defined quality as "fitness for use," which meant that ____.

A large production company has been utilizing the Hawthorne effect in its 12 international factories,and it has seen great success from implementing the Hawthorne principles that propose that ____.

The behavioral viewpoint developed over the following phases: _____.

Operations management focuses on managing the production and delivery of an organization's products or services _____.

Compare an open and closed system.

Greg,the IT manager,feels that his employees lack the motivation to consistently meet department goals;therefore,the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the ____ viewpoint.

Ann,an industrial psychologist,has been studying Hugo Munsterberg's beliefs of human behavior in the workplace because she feels his principles could contribute to her industry,namely to determine which people are best suited to specific jobs,to identify the psychological conditions under which employees do their best work,and devise management strategies to influence employees to follow management's interests.

To better meet corporate goals this year,Donna,a CEO,is encouraging her managers to focus on the major functions of management,which include ______.

Articulate why the classical viewpoint is important.Give an example.

A local farmer grows and sells tomatoes and beans to the local grocers.Using the systems viewpoint,The tomatoes,beans and profits that are earned from the sales are known as a(n)_____.

The contingency viewpoint emphasizes that a manager's approach should vary according to-that is,be contingent on-costs and competition.

Management science focuses on using behavioral techniques to aid in problem solving and decision making.

Abraham Maslow said that all needs are equal in importance and need to be satisfied daily.

In a fixed-learning system,company employees typically will participate in continuous learning,such as workshops on product improvements,more often than in organizations with an open system.

The classical viewpoint of management emphasized ways to manage work more efficiently.

The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors.This is an example of the ______ technique.

Hugo Munsterberg was known as ____.