Question 1

Supporters of evidence-based management would say there are many really new ideas.

Accepted Answer

A) True 
 B)False

Question 2

A successful daycare center continuously focuses on actively developing,finding,and then communicating to its employees any new information and approaches related to its business of child care so that workers can modify their behavior to reflect this new knowledge.These types of companies are called _______ organizations.

Accepted Answer

A) customer-focused 
B) learning 
C) research 
D) evolving 
E) 360-degree 
A) customer-focused 
B) learning 
C) research 
D) evolving 
E) 360-degree

Question 3

To gain a competitive edge this year,the upper management of a global IT company has decided to focus on customer service,employee training,and continuous quality improvement.This approach is known as _____.

Accepted Answer

A) customer focus 
B) total quality management (TQM) 
C) evidence-based management 
D) competitive edging 
E) constancy of purpose 
A) customer focus 
B) total quality management (TQM) 
C) evidence-based management 
D) competitive edging 
E) constancy of purpose

Question 4

The behavioral viewpoint emphasized the importance of understanding human behavior and increasing diversity.

Accepted Answer

A) True 
 B)False

Question 5

Gabriel,the CEO of a large global production company,is excited about the introduction of statistics and computer simulations in the design stage of their products.This is an example of _____.

Accepted Answer

A) the design approach 
B) quantitative techniques 
C) MBO 
D) scientific management 
E) behavioral management 
A) the design approach 
B) quantitative techniques 
C) MBO 
D) scientific management 
E) behavioral management

Question 6

Susan,a movie theater manager,has observed that as workers feel some company policies are not fair,the employees have not been working as hard as in the past.This reduction in effort is known as ____.

Accepted Answer

A) sliding 
B) soldiering 
C) skimming 
D) entitling 
E) slipping 
A) sliding 
B) soldiering 
C) skimming 
D) entitling 
E) slipping

Question 7

Scientific management emphasized the scientific study of work methods to improve the productivity of individual workers.

Accepted Answer

A) True 
 B)False

Question 8

By identifying the "therbligs" in a job,such as the supplies of a bricklayer,Frank and Lillian Gilbreth were able to eliminate costs while simultaneously reducing supplies wasted.

Accepted Answer

A) True 
 B)False

Question 9

When the Americans entered the war in 1941,they used the British model to form operations research teams to determine how to deploy troops,submarines,and equipment most effectively.These techniques have evolved into quantitative management.

Accepted Answer

A) True 
 B)False

Question 10

Ali,a CEO of a large IT organization,understands that many challenges are coming in his industry;therefore,he tells his upper-level management that it's helpful to look at theoretical perspectives of management to help make predictions and develop principles to guide future company strategies and actions.

Accepted Answer

A) True 
 B)False

Question 11

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.

Accepted Answer

A) scientific management 
B) the quality-management viewpoint 
C) evidence-based management 
D) behavioral management 
E) MBO 
A) scientific management 
B) the quality-management viewpoint 
C) evidence-based management 
D) behavioral management 
E) MBO

Question 12

The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint.

Accepted Answer

A) classical 
B) quality-management 
C) systems 
D) contingency 
E) MBO 
A) classical 
B) quality-management 
C) systems 
D) contingency 
E) MBO

Question 13

The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions;this is an example of _____.

Accepted Answer

A) statistical management 
B) scientific management 
C) behavioral science 
D) management science 
E) goal management 
A) statistical management 
B) scientific management 
C) behavioral science 
D) management science 
E) goal management

Question 14

That organizations should be operated as "communities," with managers and subordinates working together in harmony,is one of the proposals of ____.

Accepted Answer

A) Adam Smith 
B) Frank Gilbreth 
C) Hugo Munsterberg 
D) Mary Parker Follett 
E) Max Weber 
A) Adam Smith 
B) Frank Gilbreth 
C) Hugo Munsterberg 
D) Mary Parker Follett 
E) Max Weber

Question 15

Donna,the president of a national restaurant chain,believes that studying theoretical perspectives of management seldom gives clues to the meaning of outside events that could affect her company.

Accepted Answer

A) True 
 B)False

Question 16

Explain one of Mary Parker Follett's ideas on how organizations should become more democratic.Give an example.

Accepted Answer

Mary Parker Follett believed organizatio

Supporters of evidence-based management would say there are many really new ideas.

To gain a competitive edge this year,the upper management of a global IT company has decided to focus on customer service,employee training,and continuous quality improvement.This approach is known as _____.

The behavioral viewpoint emphasized the importance of understanding human behavior and increasing diversity.

Gabriel,the CEO of a large global production company,is excited about the introduction of statistics and computer simulations in the design stage of their products.This is an example of _____.

Susan,a movie theater manager,has observed that as workers feel some company policies are not fair,the employees have not been working as hard as in the past.This reduction in effort is known as ____.

Scientific management emphasized the scientific study of work methods to improve the productivity of individual workers.

By identifying the "therbligs" in a job,such as the supplies of a bricklayer,Frank and Lillian Gilbreth were able to eliminate costs while simultaneously reducing supplies wasted.

When the Americans entered the war in 1941,they used the British model to form operations research teams to determine how to deploy troops,submarines,and equipment most effectively.These techniques have evolved into quantitative management.

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.

The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint.

The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions;this is an example of _____.

That organizations should be operated as "communities," with managers and subordinates working together in harmony,is one of the proposals of ____.

Donna,the president of a national restaurant chain,believes that studying theoretical perspectives of management seldom gives clues to the meaning of outside events that could affect her company.

Explain one of Mary Parker Follett's ideas on how organizations should become more democratic.Give an example.

The Exceptional Manager: What You Do,how You Do It

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 2: Management Theory: Essential Background for the Successful Manager

Supporters of evidence-based management would say there are many really new ideas.

To gain a competitive edge this year,the upper management of a global IT company has decided to focus on customer service,employee training,and continuous quality improvement.This approach is known as _____.

The behavioral viewpoint emphasized the importance of understanding human behavior and increasing diversity.

Gabriel,the CEO of a large global production company,is excited about the introduction of statistics and computer simulations in the design stage of their products.This is an example of _____.

Susan,a movie theater manager,has observed that as workers feel some company policies are not fair,the employees have not been working as hard as in the past.This reduction in effort is known as ____.

Scientific management emphasized the scientific study of work methods to improve the productivity of individual workers.

By identifying the "therbligs" in a job,such as the supplies of a bricklayer,Frank and Lillian Gilbreth were able to eliminate costs while simultaneously reducing supplies wasted.

When the Americans entered the war in 1941,they used the British model to form operations research teams to determine how to deploy troops,submarines,and equipment most effectively.These techniques have evolved into quantitative management.

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.

The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint.

The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions;this is an example of _____.

That organizations should be operated as "communities," with managers and subordinates working together in harmony,is one of the proposals of ____.

Donna,the president of a national restaurant chain,believes that studying theoretical perspectives of management seldom gives clues to the meaning of outside events that could affect her company.

Explain one of Mary Parker Follett's ideas on how organizations should become more democratic.Give an example.

The Exceptional Manager: What You Do,how You Do It

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters