Question 1

Perception is the process of interpreting and understanding one's environment.

Accepted Answer

A) True 
 B)False

Question 2

Surveys show that employees are more interested in ______ rather than just earning a paycheck.

Accepted Answer

A)  advancement opportunity 
B)  recognition 
C)  benefits 
D)  status 
E)  work-life balance 
A)  advancement opportunity 
B)  recognition 
C)  benefits 
D)  status 
E)  work-life balance

Question 3

Self-efficacy is the debilitating lack of faith in one's ability to control one's environment.

Accepted Answer

A) True 
 B)False

Question 4

People with low self-esteem ______ than those with higher self-esteem.

Accepted Answer

A)  are more dependent on others 
B)  choose more unconventional jobs 
C)  focus more on their strengths 
D)  handle failure better 
E)  exhibit more aggressive behavior 
A)  are more dependent on others 
B)  choose more unconventional jobs 
C)  focus more on their strengths 
D)  handle failure better 
E)  exhibit more aggressive behavior

Question 5

As employees' age increases, their job involvement, motivation, organizational commitment, and satisfaction decrease.

Accepted Answer

A) True 
 B)False

Question 6

Studies show a correlation between organizational commitment and job satisfaction and job performance.

Accepted Answer

A) True 
 B)False

Question 7

Define emotional intelligence and describe the traits of EI.

Accepted Answer

Emotional intelligence is defined as the

Question 8

Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Accepted Answer

A)  self-monitoring 
B)  conscientiousness 
C)  extroversion 
D)  openness to experience 
E)  emotional stability 
A)  self-monitoring 
B)  conscientiousness 
C)  extroversion 
D)  openness to experience 
E)  emotional stability

Question 9

Extroversion is one of the Big Five personality traits and is a measure of how outgoing, talkative, sociable, and assertive a person is.

Accepted Answer

A) True 
 B)False

Question 10

_____________ is the extent to which people like or dislike themselves.

Accepted Answer

A)  Emotional stability 
B)  Self-awareness 
C)  Locus of control 
D)  Self-efficacy 
E)  Self-esteem 
A)  Emotional stability 
B)  Self-awareness 
C)  Locus of control 
D)  Self-efficacy 
E)  Self-esteem

Question 11

Promotional decisions are no longer affected by sex-role stereotyping.

Accepted Answer

A) True 
 B)False

Question 12

Describe the four layers of diversity in Gardenswartz and Rowe's diversity wheel. Provide a definition of the center layer, and an example of each of the other layers.

Accepted Answer

To help distinguish the important ways i

Question 13

Personality is defined as the stable psychological traits and behavioral attributes that give a person his or her identity.

Accepted Answer

A) True 
 B)False

Question 14

The extent to which an employee identifies with an organization and is committed to its goals is called _____.

Accepted Answer

A)  job involvement 
B)  job performance 
C)  job satisfaction 
D)  organizational commitment 
E)  job enrichment 
A)  job involvement 
B)  job performance 
C)  job satisfaction 
D)  organizational commitment 
E)  job enrichment

Question 15

Employee assistance programs (EAPs) are aimed at helping employees cope with stress, burnout, substance abuse, health-related problems, family and marital issues, and any general problem that negatively influences job performance.

Accepted Answer

A) True 
 B)False

Question 16

Fundamental attribution bias, for example, is when Europeans blamed Wall Street for the 2010 economic collapse in Greece.

Accepted Answer

A) True 
 B)False

Question 17

Internals likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

Accepted Answer

A) True 
 B)False

Question 18

People high in ______ are responsive to others' social and interpersonal cues.

Accepted Answer

A)  self-esteem 
B)  external locus of control 
C)  emotional intelligence 
D)  self-efficacy 
E)  agreeableness 
A)  self-esteem 
B)  external locus of control 
C)  emotional intelligence 
D)  self-efficacy 
E)  agreeableness

Question 19

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.

Accepted Answer

A)  self-efficacy 
B)  onboarding traits 
C)  the halo effect 
D)  organizational citizenship behaviors 
E)  counterproductive work behaviors 
A)  self-efficacy 
B)  onboarding traits 
C)  the halo effect 
D)  organizational citizenship behaviors 
E)  counterproductive work behaviors

Question 20

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Accepted Answer

A)  awareness 
B)  development 
C)  culture 
D)  strategy 
E)  behavior 
A)  awareness 
B)  development 
C)  culture 
D)  strategy 
E)  behavior

Perception is the process of interpreting and understanding one's environment.

Surveys show that employees are more interested in ______ rather than just earning a paycheck.

Self-efficacy is the debilitating lack of faith in one's ability to control one's environment.

People with low self-esteem ______ than those with higher self-esteem.

As employees' age increases, their job involvement, motivation, organizational commitment, and satisfaction decrease.

Studies show a correlation between organizational commitment and job satisfaction and job performance.

Define emotional intelligence and describe the traits of EI.

Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Extroversion is one of the Big Five personality traits and is a measure of how outgoing, talkative, sociable, and assertive a person is.

_____________ is the extent to which people like or dislike themselves.

Promotional decisions are no longer affected by sex-role stereotyping.

Describe the four layers of diversity in Gardenswartz and Rowe's diversity wheel. Provide a definition of the center layer, and an example of each of the other layers.

Personality is defined as the stable psychological traits and behavioral attributes that give a person his or her identity.

The extent to which an employee identifies with an organization and is committed to its goals is called _____.

Employee assistance programs (EAPs) are aimed at helping employees cope with stress, burnout, substance abuse, health-related problems, family and marital issues, and any general problem that negatively influences job performance.

Fundamental attribution bias, for example, is when Europeans blamed Wall Street for the 2010 economic collapse in Greece.

Internals likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

People high in ______ are responsive to others' social and interpersonal cues.

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Perception is the process of interpreting and understanding one's environment.

Surveys show that employees are more interested in ______ rather than just earning a paycheck.

Self-efficacy is the debilitating lack of faith in one's ability to control one's environment.

People with low self-esteem ______ than those with higher self-esteem.

As employees' age increases, their job involvement, motivation, organizational commitment, and satisfaction decrease.

Studies show a correlation between organizational commitment and job satisfaction and job performance.

Define emotional intelligence and describe the traits of EI.

Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Extroversion is one of the Big Five personality traits and is a measure of how outgoing, talkative, sociable, and assertive a person is.

_____________ is the extent to which people like or dislike themselves.

Promotional decisions are no longer affected by sex-role stereotyping.

Describe the four layers of diversity in Gardenswartz and Rowe's diversity wheel. Provide a definition of the center layer, and an example of each of the other layers.

Personality is defined as the stable psychological traits and behavioral attributes that give a person his or her identity.

The extent to which an employee identifies with an organization and is committed to its goals is called _____.

Employee assistance programs (EAPs) are aimed at helping employees cope with stress, burnout, substance abuse, health-related problems, family and marital issues, and any general problem that negatively influences job performance.

Fundamental attribution bias, for example, is when Europeans blamed Wall Street for the 2010 economic collapse in Greece.

Internals likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

People high in ______ are responsive to others' social and interpersonal cues.

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters