Question 1

Both the halo effect and the recency effect are types of distortion in perception.

Accepted Answer

A) True 
 B)False

Question 2

Name and describe at least four major barriers to organizational diversity.

Accepted Answer

Resistance to diversity may be expressed

Question 3

Define stress and describe at least four sources of stress on the job.

Accepted Answer

Here are six sources of stress on the jo

Question 4

If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.

Accepted Answer

A)  provide frequent reminders about improving weaknesses 
B)  avoid delegating work to this employee 
C)  redesign the work so that it is routine and structured 
D)  reinforce the employee's positive attributes and skills 
E)  avoid giving feedback 
A)  provide frequent reminders about improving weaknesses 
B)  avoid delegating work to this employee 
C)  redesign the work so that it is routine and structured 
D)  reinforce the employee's positive attributes and skills 
E)  avoid giving feedback

Question 5

Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____.

Accepted Answer

A)  the halo effect 
B)  a self-fulfilling prophecy 
C)  fundamental attribution bias 
D)  selective perception error 
E)  self-serving bias 
A)  the halo effect 
B)  a self-fulfilling prophecy 
C)  fundamental attribution bias 
D)  selective perception error 
E)  self-serving bias

Question 6

Tracy exhibited organizational citizenship when she asked her colleagues from other departments about their projects and what they were trying to accomplish with genuine interest.

Accepted Answer

A) True 
 B)False

Question 7

People tend to prefer male bosses and generally view women leaders as being less effective than men, an example of sex-role stereotyping.

Accepted Answer

A) True 
 B)False

Question 8

You have important clients in town who want to have dinner with you, but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow. You are experiencing _____.

Accepted Answer

A)  role ambiguity 
B)  burnout 
C)  learned helplessness 
D)  role conflict 
E)  role overload 
A)  role ambiguity 
B)  burnout 
C)  learned helplessness 
D)  role conflict 
E)  role overload

Question 9

One of the Big Five personality dimensions is introversion.

Accepted Answer

A) True 
 B)False

Question 10

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.

Accepted Answer

A)  poor job performance 
B)  low job satisfaction 
C)  low organizational commitment 
D)  poor job enrichment 
E)  low job involvement 
A)  poor job performance 
B)  low job satisfaction 
C)  low organizational commitment 
D)  poor job enrichment 
E)  low job involvement

Question 11

Literacy is no longer a problem in the American workforce.

Accepted Answer

A) True 
 B)False

Question 12

The behavioral component of an attitude refers to how one intends or expects to behave toward a situation.

Accepted Answer

A) True 
 B)False

Question 13

Personality test data should be supplemented with information from reference checks, personal interviews, ability tests, and job performance records when hiring.

Accepted Answer

A) True 
 B)False

Question 14

As an employee's age increases, his or her _____.

Accepted Answer

A)  job involvement decreases 
B)  absenteeism increases 
C)  organizational commitment decreases 
D)  work motivation decreases 
E)  job satisfaction increases 
A)  job involvement decreases 
B)  absenteeism increases 
C)  organizational commitment decreases 
D)  work motivation decreases 
E)  job satisfaction increases

Question 15

On Gardenswartz and Rowe's diversity wheel, external dimensions of diversity consist of the personal characteristics that people acquire, discard, or modify throughout their lives.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not one of the main ways to reduce cognitive dissonance?

Accepted Answer

A)  Change your attitude. 
B)  Complete an EI assessment. 
C)  Change your behavior. 
D)  Find consonant elements that outweigh the dissonant ones. 
E)  Belittle the importance of the inconsistent behavior. 
A)  Change your attitude. 
B)  Complete an EI assessment. 
C)  Change your behavior. 
D)  Find consonant elements that outweigh the dissonant ones. 
E)  Belittle the importance of the inconsistent behavior.

Question 17

Define the Pygmalion effect. Explain how could it be used in a positive way by managers.

Accepted Answer

The self-fulfilling prophecy, also known

Question 18

Julie really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Julie probably scores high in _____.

Accepted Answer

A)  emotional stability 
B)  conscientiousness 
C)  agreeableness 
D)  extroversion 
E)  openness to experience 
A)  emotional stability 
B)  conscientiousness 
C)  agreeableness 
D)  extroversion 
E)  openness to experience

Question 19

Type A behavior has been associated with increased work performance, high blood pressure, and heart disease.

Accepted Answer

A) True 
 B)False

Question 20

A manager needs to learn how to manage individual differences. List four types of behavior that a manager needs to influence employees to do their best work.

Accepted Answer

Among the types of behavior ar

Both the halo effect and the recency effect are types of distortion in perception.

Name and describe at least four major barriers to organizational diversity.

Define stress and describe at least four sources of stress on the job.

If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.

Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____.

Tracy exhibited organizational citizenship when she asked her colleagues from other departments about their projects and what they were trying to accomplish with genuine interest.

People tend to prefer male bosses and generally view women leaders as being less effective than men, an example of sex-role stereotyping.

You have important clients in town who want to have dinner with you, but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow. You are experiencing _____.

One of the Big Five personality dimensions is introversion.

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.

Literacy is no longer a problem in the American workforce.

The behavioral component of an attitude refers to how one intends or expects to behave toward a situation.

Personality test data should be supplemented with information from reference checks, personal interviews, ability tests, and job performance records when hiring.

As an employee's age increases, his or her _____.

On Gardenswartz and Rowe's diversity wheel, external dimensions of diversity consist of the personal characteristics that people acquire, discard, or modify throughout their lives.

Which of the following is not one of the main ways to reduce cognitive dissonance?

Define the Pygmalion effect. Explain how could it be used in a positive way by managers.

Julie really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Julie probably scores high in _____.

Type A behavior has been associated with increased work performance, high blood pressure, and heart disease.

A manager needs to learn how to manage individual differences. List four types of behavior that a manager needs to influence employees to do their best work.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Both the halo effect and the recency effect are types of distortion in perception.

Name and describe at least four major barriers to organizational diversity.

Define stress and describe at least four sources of stress on the job.

If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.

Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____.

Tracy exhibited organizational citizenship when she asked her colleagues from other departments about their projects and what they were trying to accomplish with genuine interest.

People tend to prefer male bosses and generally view women leaders as being less effective than men, an example of sex-role stereotyping.

You have important clients in town who want to have dinner with you, but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow. You are experiencing _____.

One of the Big Five personality dimensions is introversion.

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.

Literacy is no longer a problem in the American workforce.

The behavioral component of an attitude refers to how one intends or expects to behave toward a situation.

Personality test data should be supplemented with information from reference checks, personal interviews, ability tests, and job performance records when hiring.

As an employee's age increases, his or her _____.

On Gardenswartz and Rowe's diversity wheel, external dimensions of diversity consist of the personal characteristics that people acquire, discard, or modify throughout their lives.

Which of the following is not one of the main ways to reduce cognitive dissonance?

Define the Pygmalion effect. Explain how could it be used in a positive way by managers.

Julie really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Julie probably scores high in _____.

Type A behavior has been associated with increased work performance, high blood pressure, and heart disease.

A manager needs to learn how to manage individual differences. List four types of behavior that a manager needs to influence employees to do their best work.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters